Knowledge Base

December 6th's outage - what we're doing to say sorry [Updated]

Started by: vespaash2
On: 07/12/2018 | 13:34
Replies: 4536

by: patchandcrew
on: 22/03/2019 | 18:51

@saby73. You are posting on the public forums therefore everyone here has the right to read and reply to all posts. I have not been rude to you, I don't deserve rudeness from you. .I understand that you are frustrated, however, I am not the one you should take it out on.. I have tried patiently to direct you to the info which explains the situation but I can't force you to read it of course.

If you require help from other members you are posting in the right place.. If you want to message giffgaff staffers please use the Contact an Agent tab via your profile 🙂 

Message 4531 of 4,537
by: 4128334
on: 22/03/2019 | 18:58
Good Evening,
Do you appreciate that you are messaging a Forum comprised of other members who are trying to help other members with problems.
If you wish to contact giffgaff directly you will have to contact an Agent who is employed by giffgaff.
So there is no need fir rudnrss to members who are trying to hrlp you.
Get a free giffgaff Sim
Message 4532 of 4,537
by: guy_ow
community giff-staffer

on: 22/03/2019 | 19:23
Evening @saby73

I'm Guy, one of the Educators here on the community.

I'm sorry that you missed out on the selection process for this particular outage, I believe emails were sent out with regards to this as well as text messages in some cases. Would you be able to check back through your emails in December to see if you received one from giffgaff then?

Also the community is generally populated by members, very few staff are on here constantly, except for us Educators I'm afraid.

I will drop you a private message shortly, which you can read here:


giffgaff Educator

Message 4533 of 4,537
by: saby73
on: 22/03/2019 | 20:45


didn't mean to offend 


Message 4534 of 4,537
by: patchandcrew
on: 22/03/2019 | 20:58

@saby73. thank you, apology accepted 🙂 

Message 4535 of 4,537
by: gcase64
on: 23/03/2019 | 10:15

Why has this thread not been closed ?.Is it kept going for members amusement ?.😅

Message 4536 of 4,537
by: jason1973tess
on: 23/03/2019 | 19:20
I don't believe that people is still whinging about that 6th of December thing just drop It move on
Message 4537 of 4,537