@saby73. You are posting on the public forums therefore everyone here has the right to read and reply to all posts. I have not been rude to you, I don't deserve rudeness from you. .I understand that you are frustrated, however, I am not the one you should take it out on.. I have tried patiently to direct you to the info which explains the situation but I can't force you to read it of course.
If you require help from other members you are posting in the right place.. If you want to message giffgaff staffers please use the Contact an Agent tab via your profile 🙂