Thanks for the message. Unfortunately, in these modern times with the level of technology that we have burdened ourselves with, something like this is bound to happen sooner or later. For me, it wasn't really an issue, I just logged onto wi-fi at McDonald's or at home. I know for some people who are more reliant on mobile data etc, the disruption was considerable, and it's right that an apology should be made. However, it needs to be put into perspective; the problem was caused by a third-party, not as a result of anything giff gaff had done. It was thus, outside of their control and as soon as they became aware of the problem, they did all they could to rectify it. It probably took longer than expected, but this is the real world, not Hogwart's. Threatening to change networks does seem rather pointless to me, as the same problem could easily affect any of the others.
