Knowledge Base

December 6th's outage - what we're doing to say sorry [Updated]

Started by: vespaash2
On: 07/12/2018 | 13:34
Replies: 4536

by: ajs7777
on: 08/12/2018 | 11:54
The increasing "Compensation culture" really evident with this. Some of the stories are seriously making me LOL.
Message 651 of 4,537
by: bemusedlemon
on: 08/12/2018 | 11:54
Thanks for the message. Unfortunately, in these modern times with the level of technology that we have burdened ourselves with, something like this is bound to happen sooner or later. For me, it wasn't really an issue, I just logged onto wi-fi at McDonald's or at home. I know for some people who are more reliant on mobile data etc, the disruption was considerable, and it's right that an apology should be made. However, it needs to be put into perspective; the problem was caused by a third-party, not as a result of anything giff gaff had done. It was thus, outside of their control and as soon as they became aware of the problem, they did all they could to rectify it. It probably took longer than expected, but this is the real world, not Hogwart's. Threatening to change networks does seem rather pointless to me, as the same problem could easily affect any of the others.
Message 652 of 4,537
by: muttymax
on: 08/12/2018 | 11:54
Giff Gaff is O2 david ... just with zero customer service and the add on's ....
Message 653 of 4,537
by: linda_norton1945
on: 08/12/2018 | 11:55
Where do I claim share of the good will fund?
I will be donating this to hospice who were inconvenienced.
Message 654 of 4,537
by: cossworth522
on: 08/12/2018 | 11:56

I was seriously affected I had no data at all that day also could not send text messages and half of the day I had no service at all was not happy at all I rely on my phone 


Message 655 of 4,537
by: sheila2t
on: 08/12/2018 | 11:56
my goodness are you so reliant on your phone that you left your common sense at home. all stores have tannoy systems or you could just stand in a spot that she could find you
Message 656 of 4,537
by: muttymax
on: 08/12/2018 | 11:57
Both Giff Gaff and O2 owned by same company ... in effect uts O2 without the customer service and addd on's ...
Message 657 of 4,537
by: tiemanos2016
on: 08/12/2018 | 11:58


The entire loss of everything on Thursday has most probably lost me a dream job worth £22,500.00+ per annum. My potential employer was waiting for urgent documents from me, which I could not send until Friday. I haven't heard anything else from them and they don't answer my calls etc. Looking for a new provider I can't afford this again :-(

Message 658 of 4,537
by: sheila2t
on: 08/12/2018 | 11:59
Exactly my thoughts
Message 659 of 4,537
by: jon99blue
on: 08/12/2018 | 12:00

Surely if you're at a funeral @linda_norton1945 you would have turned your phone off or to silent? This is the best compensation story I've read so far I have to say. 

Message 660 of 4,537