Knowledge Base

December 6th's outage - what we're doing to say sorry [Updated]

Started by: vespaash2
On: 07/12/2018 | 13:34
Replies: 4519

by: pjc2306
on: 08/12/2018 | 21:45

Well sort it out asap then cos I'm upset such a fantastic service and company like this is being spanked by the big boys . Make a name for yourself and stand proud and sort your customers out even if it's just a small gesture.. 

Message 901 of 4,520
by: giffgaff_1986
on: 08/12/2018 | 21:46

still down?


cant text and calls drop  still :/ 


whats going on ?

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Message 902 of 4,520
by: giffgaff_1986
on: 08/12/2018 | 21:54

where email link? 


still no data or calls or texts.... 


is everyone going to get a email ? or just radom picked?




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Message 903 of 4,520
by: lilmisslunatik
on: 08/12/2018 | 21:58
I haven’t received an email yet and I was affected by the outage. My gravely ill father is in hospital and could have taken a turn for the worse that day. Thankfully he didn’t but I need to be contactable while I’m at work and I wasn’t that day. It was genuinely terrifying to think that I could have lost him and not known about it for hours.
Message 904 of 4,520
by: lucystorey
on: 08/12/2018 | 22:01
I would like to be part of this please. I was effected by it and it’s outrageous! I would like mine in credit please.
Message 905 of 4,520
by: hayman3663
on: 08/12/2018 | 22:02

Never had email yet 

Message 906 of 4,520
by: lucystorey
on: 08/12/2018 | 22:05
How do I register for this “goodwill fund”?
I would really like to know because I feel I should get compensated for this total inconvenience!
Message 907 of 4,520
by: katsu06
on: 08/12/2018 | 22:12

Still haven't received any email with a link...wondering when this will be sorted out as I was significantly affected--no data to use Google Maps services to navigate in an unfamiliar city and not being able to text friends for help was actually terrifying.

Message 908 of 4,520
by: hhz5
on: 08/12/2018 | 22:17

Basically I have a sim on 3 and it has £5 credit on it and I have now just done the form for a number transfer to Giffgaff will I still get that £5 back because I literally just put it on please someone help meeeeeeeee!!!!!!!!

Message 909 of 4,520
by: kazlucas
on: 08/12/2018 | 22:18
How do i register..will i get an email
Message 910 of 4,520