Knowledge Base

December 6th's outage - what we're doing to say sorry [Updated]

Started by: vespaash2
On: 07/12/2018 | 13:34
Replies: 4536

by: robertoman
on: 09/12/2018 | 22:35 edited: 10/12/2018 | 00:25

It has significantly affected me. My mobile data has not been working for a while. My phone says it can't send texts. I have been having problems for 4 days. I have only just joined and haven't even been with you for a month! I have not received an email from you about compensation yet. I hope to receive an email soon.

Message 1281 of 4,537
by: tashacj89
on: 09/12/2018 | 22:35
I still haven't been contacted regarding this issue and compensation
Message 1282 of 4,537
by: kay3197
on: 09/12/2018 | 22:35
I have had no email of this kind and as a small buisness I’m not happy at all and have lost out on a lot of money.
Message 1283 of 4,537
by: reecepaula
on: 09/12/2018 | 22:36

Sorry don't cut it weres are my competition??

Message 1284 of 4,537
by: reecepaula
on: 09/12/2018 | 22:38

All I'm hearing s the CEO is sorry your getting competition from o2 what about us the costermer???

Message 1285 of 4,537
by: tashacj89
on: 09/12/2018 | 22:39
So basically you have 5 days to send out thousands of emails to your customers and you can be sure that nobody will miss out on this offer? I really don't think this will happen or that this will work.
Message 1286 of 4,537
by: rubydehunt
on: 09/12/2018 | 22:43

I think the email got sent to my old email address that I carnt get assess to is there a chance you can resend it to my new email on my account please the outage seriously affected my ability to work and communicate with my family in a different city 

Message 1287 of 4,537
by: mancherman
on: 09/12/2018 | 22:47
All my Messages failed to send,lost few bids on eBay as well because of failed 3G and 4g connection during working hours :-(
Message 1288 of 4,537
by: jennydrummond25
on: 09/12/2018 | 22:49
I would like to register for my share of the fund please. How do I register? Thanks
Message 1289 of 4,537
by: swainejohn301
on: 09/12/2018 | 23:02
Hello, This message saying that an email were due to be sent on 07/12/2018 and within the few days following.
It is now the 09/12/2018, and still have no email.
However, friends have received their emails.
Message 1290 of 4,537