Knowledge Base

Did someone say "more data on the £10, £12 and £15 goodybags"?

Started by: apatz
On: 23/07/2019 | 13:23
Replies: 905

by: brother16
on: 14/08/2019 | 19:45

That's awsome 

Message 851 of 906
by: jpwrr17
on: 14/08/2019 | 22:39

That's great 15 instead of 8 as usually run low on data and having to recur my goodbag earlier than set date and as having  to go earlier yet again this month a couple of days ago does that mean I miss out on the 15gb as goodbag came up as 8gb Smiley Sad

Message 852 of 906
by: jonkent
on: 14/08/2019 | 22:45

Since your goodybag went live before today, then it'll be on the 8GB allowance for it's duration, though when you start a new one (from today onwards), you'll get the 15GB
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Message 853 of 906
by: petejc
on: 14/08/2019 | 23:08
Didn’t do it on my account
Message 854 of 906
by: jpwrr17
on: 14/08/2019 | 23:14
Should of left my phone off for the sake of a day I've missed out this month on extra data forgot all about it feel cheated
Message 855 of 906
by: jonkent
on: 14/08/2019 | 23:27

When did your goodbag go live?

If it was prior to today, the it will be on it's data allowance that it was bought with (a-la-the old allowance).

If it went live today at midnight (as in it was set to recur), then there is an on going issue with the updated allowances not being applied. giffgaff is aware of this, and a thread you can follow for updates is thus here:
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Message 856 of 906
by: james25676
on: 15/08/2019 | 04:48

Well we are the 15/08/19 and I have nothing on my account ! Only saying my goody bag will be updated in sept ! So much excitement for nothing really !

Message 857 of 906
by: figment_uk
on: 15/08/2019 | 05:49 edited: 15/08/2019 | 05:51



If your goodybag started before 14/08 the data allowance doesn't change.


If it started yesterday, there were issues applying the increased data to accounts - see the service update (link in above reply) 

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.

Message 858 of 906
by: shelley34
on: 15/08/2019 | 07:56

Mine worked!


Thank you Giffgaff x

Message 859 of 906
by: tomma84699
on: 15/08/2019 | 09:41
I wondered why my new sim activation came with a better deal! Joining today and already got it cheaper than I expected! What a start!! Smiley Happy
Message 860 of 906