Knowledge Base

Festive Delivery Period - Phones

Started by: tommy_92
On: 28/11/2018 | 14:12
Replies: 23

by: tommy_92
handy giff-staffer

on: 28/11/2018 | 14:12

Happy midweek giffgaffers,


It’s nearly that time of year where our delivery vans are filled with gifts and goodies.

To help plan your purchases this year, we’ve got the delivery schedule from our partners at DHL Parcel UK (formerly UK MAIL).


Delivery Schedule


We will be delivering as normal up until Monday 24th of December, with last orders needing to be placed on Friday the 21st of December to meet that delivery day.


For orders made on the 24th – 26th December, these will be delivered from Thursday 27th of December.


Over New Years, orders made on the 31st of December will be delivered from Wednesday 2nd of January, with normal delivery schedule resuming from Tuesday 1st of January (except in Scotland due Bank Holiday).


Change of Mind period for Black Friday Phone


To also help with the festive season, we will be extending the change of mind period for purchase made between 22nd of November and the 12th of December, until the 1st of January.


What this means is that if you buy a phone between those dates, you have until the 1st of January request a change of mind.

Please make sure you let our agents know beforehand, so we can make sure the experience is as smooth as can be.



Happy Festive Season,


Tom from the phones team

Message 1 of 24
by: mcilwraith
on: 28/11/2018 | 14:44

thanks for the info

those dates seem not too bad

Message 2 of 24
by: joannawaters48
on: 28/11/2018 | 15:07

thanks @tommy_92 really helpful post

Message 3 of 24
by: bluemoonbaz
on: 28/11/2018 | 15:52

Cheers @tommy_92 

Its good to let the members know in advance , it avoids any disapointments

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Message 4 of 24
by: figment_uk
on: 28/11/2018 | 16:14 edited: 28/11/2018 | 16:15




Are all of the following dates/times etc. correct?  


Order date by Delivery date
Thursday 20/12/20018 22:00 Friday 21/12/2018
Friday 21/12/2018 22:00 Monday 24/12/2018
Saturday 22/12/2018 any Thursday 27/12/2018
Sunday 23/12/2018 any Thursday 27/12/2018
Monday 24/12/2018 any Thursday 27/12/2018
Tuesday 25/12/2018 any Thursday 27/12/2018
Wednesday 26/12/2018 22:00 Thursday 27/12/2018
Thursday 27/12/2018 22:00 Friday 28/12/2018
Friday 28/12/2018 22:00 Monday 31/12/2018
Saturday 29/12/2018 any *Wednesday 02/01/2019
Sunday 30/12/2018 any *Wednesday 02/01/2019
Monday 31/12/2018 22:00 *Wednesday 02/01/2019
Tuesday 01/01/2019 22:00 *Wednesday 02/01/2019


*Thursday 03/01/2019 in Scotland

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Message 5 of 24
by: endorphin
on: 28/11/2018 | 16:44

@tommy_92 wrote:

For orders made on the 24th – 26th December, these will be delivered from Thursday 27th of December.

Shouldn't that be for orders taken between 22nd - 26th December...?


And is there a cut off time for orders taken on Friday 21st to be delivered on Monday 24th?

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Message 6 of 24
by: jokeyboi77
on: 28/11/2018 | 17:43



Cheers for the heads up Tom, and the 2nd of January is a bank holiday in Scotland? I've never heard it called that before because round my way it's called 'recovery day'. 😜😂😂😂

Message 7 of 24
by: digit2
on: 28/11/2018 | 20:02

Thank you those dates are very fair. 

Message 8 of 24
by: farnis
on: 28/11/2018 | 20:33
Good info, but it means Fri 21st is the last day to order for xmas delivery.
Message 9 of 24
by: cloughey
on: 28/11/2018 | 20:47
Thanks for letting us know.
Message 10 of 24