Knowledge Base

Going LIVE – extra data in case you run out

Started by: gary_1989
On: 28/03/2018 | 09:59
Replies: 356

by: silly68
on: 18/01/2019 | 09:23

OK thank you

Message 351 of 357
by: suzydod
on: 18/01/2019 | 16:52
Looks goof

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Message 352 of 357
by: arnaf19
on: 19/01/2019 | 15:56


Message 353 of 357
by: gemma_shaw
on: 21/01/2019 | 10:32

Hi 🙋 this would be so much better if you received it when you run out. As i never know when im going to actually run out. At least that way you've not used it unknowingly and could be that little gem for the day or hour. Just because I doubt anyone checks how much data they've actually used it just runs out. Then you buy a bigger goodybag or like me have a big one already but don't quite want the top one you'd get this 1 gig as the extra but add it when YOU needed it. ☺

Message 354 of 357
by: figment_uk
on: 21/01/2019 | 11:32



That's essentially how it works.   The 1GB reserve data is shown seperately on your account (online only) and when you run out of the main data allowance, you will receive a message from giffgaff to let you know the reserve data is starting.   The transition from main allowance to reserve data is seamless.


If you want to check how much of your main data allowance you have remaining in your current goodybag, dial 43430, select option 2 and listen to the message. This message does not mention nor include the reserve data. 

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 355 of 357
by: jaymailsays
on: 21/01/2019 | 12:13 edited: 21/01/2019 | 12:16

gemma_shaw wrote:  Just because I doubt anyone checks how much data they've actually used it just runs out


@gemma_shaw In my case, I received a giffgaff text that informed me, "You're 80% through your current goodybag data. So, we've added +1GB to your goodybag, just in case you need it. We'll let you know once you start using it."


I did not notice an email on the subject, only an sms.


The 1GB extra, is added, should you need it from your third goodybag onwards. 

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Message 356 of 357