Knowledge Base

Heads up: Rolling out 3D Secure Payment 2.0

Started by: annesolano
On: 23/07/2019 | 16:56
Replies: 37

by: annesolano
handy giff-staffer

on: 23/07/2019 | 16:56

Hi folks,


You may have heard of PSD2 (The Revised Payment Services Directive).  It’s the latest EU payment and service directive and a section called Secure Customer Authentication (SCA) is kicking in on 14 September. It’s going to change the landscape for all online merchants in Europe by requiring all transactions to be strongly authenticated. Part of fulfilling the SCA requirement is using the new 3D Secure Payment 2.0


What is 3D Secure Payment 2.0?

3D Secure Payment 2.0 (or 3DS2.0) is the mechanism that allows merchants to fulfil their SCA requirements. If you've shopped online, you have probably encountered the current 3D Secure payment flow - where your bank asks you to authorise your payment with a password. 


What does it mean for our giffgaff members?

3D Secure version 1.0 was a cumbersome process, but this version is quicker and smoother. This means a better, more secure online payment experience for all our members.


What do you need to do?

Make sure your bank knows how to contact you. Check to make sure you have the following up to date where possible:


  • Online banking app
  • Mobile number
  • Email address


All European banks will be eventually adding extra security checks, so you need to watch out for an email or letter from your bank that will help you make sure you are set-up and ready for September 14. If you're not prepared then you may not be able to make purchases online. 


If you have any questions about this or anything else, let me and the team know. We will be here to answer as much as we can.

Message 1 of 38
by: bluemoonbaz
on: 23/07/2019 | 17:45

Cheers for the heads up on this @annesolano 

"This means a better, more secure online payment experience for all our members."

Then it has my seal of approval 

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Message 3 of 38
by: mrbergstrom1967
on: 23/07/2019 | 17:47
Good Afternoon @ annesolan

Thank you for the update on this its really appreciated.
Message 4 of 38
by: endorphin
on: 23/07/2019 | 17:47

Presumably @annesolano nothing changes at the giffgaff end of the purchase process then?


It's just that the buyer's bank/building society/PayPal will ask for additional verification?

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Message 5 of 38
by: allan1954
on: 23/07/2019 | 18:08
@annesolano that's great news for the members.
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Message 6 of 38
by: onthelash
on: 23/07/2019 | 18:11


Thanks for keeping us in the loop

Message 7 of 38
by: kathleen414
on: 23/07/2019 | 18:15

More secruity is better for our members , thanks for bringing this new @annesolano 

Message 8 of 38
by: sha_shah1
on: 23/07/2019 | 18:33


Thanks for sharing the updates

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Message 9 of 38
by: bvbc
on: 23/07/2019 | 18:33
Cheers for the heads up on this @annesolano
Message 10 of 38