Knowledge Base

Heads up on some scams - protect yourself

Started by: lauracarruthers
On: 13/08/2018 | 12:06
Replies: 110

by: figment_uk
on: 31/12/2018 | 11:45



It's a scam.


  • Do not click on the link;
  • If you clicked the link, do not provide any details;
  • If you filled in your details, change your password on giffgaff and everywhere else you use the same email/password combination (note: use a different password for every site you use), and notify your bank of potential fraudulent activity.
I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 101 of 111
by: mangowalk
on: 31/12/2018 | 15:12
that's a very good question!
Message 102 of 111
by: houghhall
on: 04/01/2019 | 12:37
Hi Laura, I have recently a text message reportedly from giffgaff saying that my account has temporarily been suspended, and to avoid disconnection they want me to confirm my details by clicking on a link, this I haven’t done but I did ring the phone number it was sent from and to my surprise it was EE.....
Message 103 of 111
by: andy69
on: 04/01/2019 | 15:38
I suspect the text was a scam and the link doesn't take you to Giffgaff's website but one that looks like it where criminals would use the information you give to log into your real account and then cause havoc for you by initiating a SIM swap. Once the SIM swap is complete, you would be the victim of SIM swap fraud.
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Message 104 of 111
by: icdru70
on: 04/01/2019 | 18:11

Hi I have just signed  up with you and I have brought my own number I used to do some tv and radio competitions now I don't know how I can stop any unwanted  payments. I would like to do one ocasionally  but don't want to have to start and stop. Can I do it when I please or am I opening a permenant door for them to keep sending me texes

Message 105 of 111
by: bigcliffy
on: 07/01/2019 | 19:45 edited: 07/01/2019 | 20:02

Just received a text saying my account has been closed until I supply my details                   

Your giffgaff account has temporarily been locked, to avoid loss of connection confirm your details by checking here



Message 106 of 111
by: guy_ow
community giff-staffer

on: 07/01/2019 | 20:09 edited: 07/01/2019 | 20:11

@bigcliffy - thank you for alerting us to this new one, it is definitley a scam - I've flagged this up now and we will be working on getting it taken down as quickly as possible.




Message 107 of 111
by: leshin
on: 08/01/2019 | 22:05
Thanks for the advice
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Message 108 of 111
by: pokapoka93
on: 19/01/2019 | 12:17
I used a lot of international call. But I am quite worried about the premium number. Recently, I got a call in which I pick up but was put down within a second.
Message 109 of 111
by: harrrrrry
on: 19/01/2019 | 19:21



Were you in the UK when you received the call? While in the UK, all calls are free to receive unless it's a reverse charge call -- in which case the company operating the service must tell you the charges and ask if you accept the call. If you were not told the cost or did not accept the call, then it would be illegal for the operating company to charge you.


But why did you think it was a premium rate call? Did it give a caller ID beginning 084 or 09? There's still no charge for receiving the call -- you'll only be charged if you call the caller back, which is what the caller is hoping you will do.


But if you did receive a call with a caller ID starting 084 or 09, complain to ofcom. Doing that is possibly already illegal, but if it is not, then ofcom needs to change the law to prevent it fein happening.


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Message 110 of 111