Introducing The Panel

[#1]

It is great to read all the comments from fellow giffgaffers wanting to be involved with the panel and the work it will do in moving giffgaff further forward.Thank you to all wanting to be involved.

[#2]

Morning everyone; hope life is being kind. Looking forward to the next survey. 

[#3]

I think this is a really good idea

[#4]

I'm not sure why I'm here...

I clicked on the link sent by Giffgaff saying something about a survey and it's sent me here. I don't understand why I have not been sent on to a survey. If there is a survey, please resend your emails with the correct link of I wont be able to access it.

[#5]

I keep getting repeat emails from Giffgaff .about this. Nothing new. Something's not right .

[#6]

@petersayce

I think I received exactly the same survey three times:

• when being invited to join the panel -- I filled in the survey at that time
• again after joining, which I ignored because I had already filled it in
• about a week after -- it seemed to be a reminder about not filling in the second survey so I did it again
• again a few days ago, which I've only just spotted

This week's survey message does clearly include the words If you would like to be part of this wonderful journey here's the first survey. This'll let us know what you're interested in so we can focus on what matters to you. 

It does seem to be exactly the same survey I already filled in twice before.

@riajoy I filled it in a third time this morning -- maybe you can check if the survey pages are actually submitting my answers.

[#7]

Hey @harrrrrrry , thanks very much for bringing this to our attention. @amy_b_d and I are investigating now and will get back to you ASAP.
Ria

[#8]

Thank's for flagging @petersayce , @amy_b_d is looking into what went on there . We will let you know asap

[#9]

Hiya, Ria just tagged me into this as I'm sat next to her and I also manage giffgaff Pioneers alongside her. I am sorry that we accidentally spammed you with emails. Can I say it's because it's Valentines Day this week and we love you so much?

Jokes aside, I'm aware that this happened to another member, and I'm sorry that we have sent you multiple emails. I'll raise this with our comms team to see what might have gone wrong in capturing the data, which could have triggered you the second and third emails.

I'm chuffed that you opted in though. Welcome aboard.

[#10]

@riajoy

OK, I got a slightly different email soon after filling in the third survey -- one beginning "You're In" -- so it looks as if the third survey was accepted.

But then it continues "Have you heard about our shiny new Member Panel? Well it's super exciting and we want you to be one of the first to join" -- which I suspect is intented for those who haven't yet joined. So I think perhaps the email isn't being constructed in quite the way you intended.