Knowledge Base

Introducing The Panel

Started by: riajoy
On: 03/10/2018 | 12:17
Replies: 276

by: gcase64
on: 11/02/2019 | 19:16

It is great to read all the comments from fellow giffgaffers wanting to be involved with the panel and the work it will do in moving giffgaff further forward.Thank you to all wanting to be involved.

Message 241 of 277
by: stuarty61
on: 12/02/2019 | 08:51

Morning everyone; hope life is being kind. Looking forward to the next survey. 

Message 242 of 277
by: talishaaa
on: 12/02/2019 | 14:07

I think this is a really good idea Smiley Happy

Message 243 of 277
by: stawberryliquorice
on: 12/02/2019 | 15:58

I'm not sure why I'm here...


I clicked on the link sent by Giffgaff saying something about a survey and it's sent me here. I don't understand why I have not been sent on to a survey. If there is a survey, please resend your emails with the correct link of I wont be able to access it.



Message 244 of 277
by: petersayce
on: 12/02/2019 | 23:20

I keep getting repeat emails from Giffgaff .about this. Nothing new. Something's not right .

Message 245 of 277
by: harrrrrry
on: 13/02/2019 | 08:39



I think I received exactly the same survey three times:


  • when being invited to join the panel -- I filled in the survey at that time
  • again after joining, which I ignored because I had already filled it in
  • about a week after -- it seemed to be a reminder about not filling in the second survey so I did it again
  • again a few days ago, which I've only just spotted



This week's survey message does clearly include the words If you would like to be part of this wonderful journey here's the first survey. This'll let us know what you're interested in so we can focus on what matters to you. 


It does seem to be exactly the same survey I already filled in twice before.


@riajoy I filled it in a third time this morning -- maybe you can check if the survey pages are actually submitting my answers.


Get a free giffgaff Sim

Message 246 of 277
by: riajoy
handy giff-staffer

on: 13/02/2019 | 11:58
Hey @harrrrrrry , thanks very much for bringing this to our attention. @amy_b_d and I are investigating now and will get back to you ASAP.
Ria - Engagement Lead
Message 247 of 277
by: riajoy
handy giff-staffer

on: 13/02/2019 | 12:00
Thank's for flagging @petersayce , @amy_b_d is looking into what went on there . We will let you know asap
Ria - Engagement Lead
Message 248 of 277
by: amy_b_d
handy giff-staffer

on: 13/02/2019 | 12:02
Hiya, Ria just tagged me into this as I'm sat next to her and I also manage giffgaff Pioneers alongside her. I am sorry that we accidentally spammed you with emails. Can I say it's because it's Valentines Day this week and we love you so much?

Jokes aside, I'm aware that this happened to another member, and I'm sorry that we have sent you multiple emails. I'll raise this with our comms team to see what might have gone wrong in capturing the data, which could have triggered you the second and third emails.

I'm chuffed that you opted in though. Welcome aboard.

rbyawards_logo_v2.pngAt giffgaff we believe that when we all work together, we can really go places. We are the mobile network run by you.
Member Engagement Specialist

Message 249 of 277
by: harrrrrry
on: 13/02/2019 | 15:34



OK, I got a slightly different email soon after filling in the third survey -- one beginning "You're In" -- so it looks as if the third survey was accepted.


But then it continues "Have you heard about our shiny new Member Panel? Well it's super exciting and we want you to be one of the first to join" -- which I suspect is intented for those who haven't yet joined. So I think perhaps the email isn't being constructed in quite the way you intended.


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Message 250 of 277