I'm not sure why I'm here...
I clicked on the link sent by Giffgaff saying something about a survey and it's sent me here. I don't understand why I have not been sent on to a survey. If there is a survey, please resend your emails with the correct link of I wont be able to access it.
I think I received exactly the same survey three times:
This week's survey message does clearly include the words If you would like to be part of this wonderful journey here's the first survey. This'll let us know what you're interested in so we can focus on what matters to you.
It does seem to be exactly the same survey I already filled in twice before.
@riajoy I filled it in a third time this morning -- maybe you can check if the survey pages are actually submitting my answers.
At giffgaff we believe that when we all work together, we can really go places. We are the mobile network run by you.
Member Engagement Specialist
OK, I got a slightly different email soon after filling in the third survey -- one beginning "You're In" -- so it looks as if the third survey was accepted.
But then it continues "Have you heard about our shiny new Member Panel? Well it's super exciting and we want you to be one of the first to join" -- which I suspect is intented for those who haven't yet joined. So I think perhaps the email isn't being constructed in quite the way you intended.