Knowledge Base

June 2018 Payback Calculations

Started by: alex_w
On: 02/07/2018 | 16:21
Replies: 288

by: chand311
on: 17/07/2018 | 09:54

Too late... 

Message 171 of 289
by: tids44
on: 17/07/2018 | 10:52

Is there an update to when this looks like getting resolved??

Message 172 of 289
by: sophiejam92
on: 17/07/2018 | 11:15
Thank you @smithster225225 I was kinda thinking the same . I only wondered ifor they was any update :/
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Message 173 of 289
by: sophiejam92
on: 17/07/2018 | 11:17
I was wondering the same but dernt ask since last time I asked got a bit of a harsh reply 😕@tonicurtis1967
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Message 174 of 289
by: foolish
on: 17/07/2018 | 11:21

Updates are found in the first post .No need to ask , just check the date of the latest edit ( 5th ) tells you instantly, no post required. Smiley Wink

Message 175 of 289
by: smithster225225
on: 17/07/2018 | 11:23

I think it's fair to say that nothing is going to change soon and to just watch this space.

More likely than not, June's payback points will be added to this months and we will get them in August.

Smiley Tongue

Don't forget to AWARD BEST ANSWER Or give Kudos to members that helped!
Message 176 of 289
by: sophiejam92
on: 17/07/2018 | 11:32
@smithster225225 yes I don't think it will change as of yet .... as yet I agree I think either way they will sort it won't they...
i only wondered if anyone had any updates or hurd anything, as we do. never been spoken to like that on here before 😢😕😦 and having people give him/her kudos for speaking to me that way :/ was quiet shocked ... but there's always one isn't the they... oh well it will all be sorted in good time Smiley Happy
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Message 177 of 289
by: premierphotosuk
on: 17/07/2018 | 12:51 edited: 17/07/2018 | 12:52

Here we go again I can't really believe Some of the same members that know full well about the first page of this thread regarding payback and when there is something to report it will be updated.Smiley Wink


I believe some just like asking the same old question. "when will we be getting payback or when will it be updated"


Please give it a break and wind your neck in, I'm sure there working hard to sort it.Smiley Wink



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Message 178 of 289
by: ujo55
on: 17/07/2018 | 13:10
Sorry @premierphotosuk I don't agree with that view.
I believe part of the problem is that the 1st post has not been updated since 5/7. although a couple of updates have been added within the thread, in an 18 page thread they are not easily found and provide little additional information.
I believe that the 1st post should be updated at least once per week with a brief status report, to reassure members that giffgaff are in touch with Lithium and pushing for a solution. - its called providing customer service!
Over a year ago we were advised Lithium would restore compatibility for older phones in the next update - today we are told in another thread that Lithium have no intention of doing this, yet no update were made in many months.
Are giffgaff working hard to resolve the issue are are they sitting back in the hope Lithium will resolve the problem sometime in the future, let's be honest we hoping and expect they are working towards a resolution but we have no idea!
Message 179 of 289
by: wilja
on: 17/07/2018 | 13:47

@ujo55 Couldn't agree more. It wouldn't take much to just briefly update just once a week even if it's to say No Change 

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Message 180 of 289