Knowledge Base

Keeping your giffgaff account and personal details secure

Started by: captainben
On: 01/08/2019 | 19:44
Replies: 69

by: pete2009
on: 05/08/2019 | 09:06

Thanks for the advice. Unfortunately so many people are out to cause problems these days.

Message 61 of 70
by: vbell
on: 05/08/2019 | 17:01

thank for you update, it seems to be a daily task now checking absolutely everything to make sure its cosha.....


Message 62 of 70
by: zoe08
on: 06/08/2019 | 16:51
Thankyou, I have just received a text & have reported it.
Message 63 of 70
by: jason1973tess
on: 09/08/2019 | 13:00

password volt is a wikied ider keep all passwords together and change your password reguler        plus add more to a good password thers not just letters and numbers make your password long and keep a record off it in a sefe place

Message 64 of 70
by: akh48
on: 10/08/2019 | 13:32

Not had any suspicious texts yet, but thanks to Captainben for the heads up on what to do if I get one.

Message 65 of 70
by: finlaym28
on: 16/08/2019 | 00:58
Good sensible advice, thanks.
Message 66 of 70
by: srilakss
on: 16/08/2019 | 15:57
The lookalike site was actually a screenshot from giffgaff! Make a diffrence in that login page with some authentification like selecting captcha and disable to take screenshots. Make little difficult for them atleast
Message 68 of 70
by: harrrrrry
on: 18/08/2019 | 08:46 edited: 18/08/2019 | 08:50



It's impossible to disable taking screenshots in a web page.


You can disable the right click menu, but that only inconveniences ordinary users who need the right click menu for other purposes. It makes no difference whatsoever to a fraudster who will know how to take screenshots without using the right click menu.


Get a free giffgaff Sim

Message 69 of 70
by: jesi23
on: 19/08/2019 | 14:29


My daughter had a smishing text and rang me up (partly to confirm to herself that her account really wasn’t disabled) about it. I checked her account for her from my iPad and it was fine … 


She reported that the screenshot was taken in 2018 (from the copyright info at bottom of page) so the date would be another clue. The ‘contact us’ and other links at the bottom of the page didn’t work … another clue it wasn’t for real … 🤡

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Message 70 of 70