Knowledge Base
Community

March 2018 Payback Calculations

Started by: alex_w
On: 03/04/2018 | 16:31
Replies: 90
Reply

by: alex_w
community giff-staffer

on: 03/04/2018 | 16:31 edited: 10/04/2018 | 10:06

Hi all,

 

Here we are again. I'm finding it difficult to believe we're now more than a quarter of the way through the year. Spring is here, Easter is behind us, April Fools tomfoolery is done for another year, BST has started, and we've started work on calculating March's community payback. All pretty momentous things, huh?

 

So, moving on to the nitty gritty of calculating community payback. Current status is listed below, and I'll provide updates as we tick items off.

 

March 2018 Payback Calculation Task List:

- Community data used for Basic Community Payback download. [Complete]

- Labs data used for Enhanced Labs Payback download. [Automated]

- Help & Support data used for Enhanced Help Payback download. [Complete]

- Threads data used for Enhanced Content Payback download. [Complete]

- Community files sent off for calculation. [Complete]

- Community Payback Calculation. [Complete]

- Community Payback calculations signed off. [Complete]

- Other Payback points sources calculated and signed off. [Complete]

- Points Statement drafted. [Complete]

- Final points results sent for upload to giffgaff.com. [Complete]

- Final points results processed on giffgaff.com. [Complete]

- Points Statement sent. [Pending]

 

March Points Statement Send Date Estimate: Tuesday, 10th April Tentative: Wednesday, 11th April.

 

Possible [Spanners]: (crossed out have been resolved)

- Easter. We're a little short handed this week.

- Due to ongoing testing of our email/SMS platform - which was upgraded over night - we are not sending any large email campaigns today. Assuming testing goes well today, the statements should be sent tomorrow.

 

 

Key:

Click to reveal
 [Pending] = not yet started
 [In progress] = somewhere between not started and finished
 [Complete] = all done
 [Automated] = happens automatically
 [Spanners] = dangerous things that make for frowny faces when they appear unexpectedly

 

Community Platform Manager - Powered by coffee.
Message 1 of 91
by: allan1954
on: 03/04/2018 | 16:56
thanks for the update.
Get a free giffgaff Sim
Message 2 of 91
by: pamfletch
on: 03/04/2018 | 16:56

Thanks for the update Alex, maybe we’ll see less payback queries now.🤗

 

All the best.

Get a free giffgaff Sim
Internet &MMS settings | Ask an Agent | If you need a SIM sent 1st class PM Me
Message 3 of 91
by: revjonty
on: 03/04/2018 | 17:01
Thank you for taking the time to post this informative thread @alex_w

Order a sim from here & get a bonus £5 credit upon activation


Get a free giffgaff Sim
Message 4 of 91
by: django21
on: 03/04/2018 | 17:08
Thanks for the news/update
Get a free giffgaff Sim
Get a free giffgaff Sim
Message 5 of 91
by: team_leader
on: 03/04/2018 | 17:09

Thanks for keeping us informed @alex_w 👍

Get a free Giffgaff Sim
Message 6 of 91
by: digit2
on: 03/04/2018 | 17:25

Brilliant thank you Alex 

Message 7 of 91
by: ma2013
on: 03/04/2018 | 17:36
Thanks for the update! I think everywhere is shorthanded right now, including my workplace. Hopefully no other spanners. 😁📱😀
If I've been helpful, feel free to award Kudos / Mark As Accepted Solution to posts. Get a free giffgaff Sim
Message 8 of 91
by: natty88
on: 03/04/2018 | 17:54

@alex_w cheers for update 

Get a free giffgaff Sim
Message 10 of 91