Knowledge Base

Meet The Community Team

Started by: a_rachel
On: 29/01/2013 | 13:44
Replies: 900

by: a_rachel
former giff-staffer

on: 29/01/2013 | 13:44 edited: 26/07/2018 | 17:30

This thread was retired in July 2018 to make way for a fancy new updated thread. Check it out over here. ~@t_will


Hey you. You're probably wondering who the folks with the teeny little staff symbols are next to their name. Well, allow us to introduce ourselves...






We are the Community Team. What exactly is it we do, we hear you ask? What is an Educator? Well, make a quick cuppa, sit down and get comfy while we tell you a little bit about our role.


So here it goes!


At giffgaff we are known as 'Educators'. This means that our main purpose here is to educate our members through positive reinforcement, to ensure engagement is in the right tone when contributing. This is different to ‘Moderators’ as here at giffgaff we are a self-moderating community, our 'run by you' ethos means our members let us know if there is anything we should be aware of.


Educators are also here to ensure our member’s voices are heard, and to keep you all in the loop with any company decisions/ discussions, as well feeding back to the bigger team our members ideas and contributions to help improve giffgaff.


Educators are unable to see any account information for our members and so, any account related issues need to be fed through to our agent team. 


As a Community Team, we do love speaking to our members and are always around to be sent a private message if you are unsure about how to use the Community or just fancy saying hello.


We've included a few snaps of our faces below so you can get to know us a bit better.


We're excited to have you guys on board with us at giffgaff and can't wait to get to know you all. Feel free to send us a little PM any time. We do love a good chinwag.



Community Platform Manager

 alex.pngAlex - @alex_w



Community Manager

(giffgaff money)




Specialist Educators


Will - @t_will
Read more about Will
Aggy - @aggy_agate
Read more about Aggy
Roxy - @roxy_r
Read more about Roxy
Prescilla - @prescilla_g
Read more about Prescilla
Anton - @antonlg
Read more about Anton
Fadlur - @fadlur_f
Read more about Fadlur




Work from Home Educator Lead


Arletta  - @arlettak
Read more about Arletta


Work from Home Educators


Kara - @_kara_
Read more about Kara
Paul - @paul_d_
Read more about Paul
Simone - @simone_w
Read more about Simone
Alex - @alexandra_mg
Read more about Alex
Message 1 of 901
by: bluemoonbaz
on: 29/01/2013 | 13:45
Great idea its nice to put a face to the name
Message 2 of 901
by: a_rachel
former giff-staffer

on: 29/01/2013 | 13:47
That was quick Smiley Happy
Message 3 of 901
by: nosh2
on: 29/01/2013 | 13:47
awww good information hehe and love the pics Smiley Happy
Get a free giffgaff Sim
Message 4 of 901
by: bluemoonbaz
on: 29/01/2013 | 13:48
Haha. Rachel you know us helpers are quick on the draw
Message 5 of 901
by: no51get
on: 29/01/2013 | 13:49 we can see the person that were growling at....!!!!lol

Message 6 of 901
by: pinkcalculator
on: 29/01/2013 | 13:52
Gregg that isn't the gg balcony !
Get a free giffgaff Sim
Message 7 of 901
by: gregg_b
former giff-staffer

on: 29/01/2013 | 13:53

@pinkcalculator wrote:
Gregg that isn't the gg balcony !

Haha, sadly not. If only the giffgaff HQ was in the Maldives...

Message 8 of 901
by: bluemoonbaz
on: 29/01/2013 | 13:58
@Sandra @rachel that sounds like my kind of christmas party

Message 9 of 901
by: brulaw
on: 29/01/2013 | 14:08

Great Idea  ......  nice to see " who's who "  . 

Message 10 of 901