Meet the Community Team

[#1]

Hey you. You're probably wondering who the folks with the little staff symbols are next to their name. Well, allow us to introduce ourselves...

We are the Community Team. What exactly is it we do, we hear you ask? What is an Educator? Well, make a quick cuppa, sit down and get comfy while we tell you a little bit about all of that.

At giffgaff we are known as 'Educators'. This means that our main purpose here is to educate our members through positive reinforcement. This is different to ‘Moderators’ as here at giffgaff we are a self-moderating community.  Our 'run by you' ethos means our members let us know if there is anything we should be aware of rather than us actively looking for stuff. That means we have more time to focus on bringing cool stuff to the fore rather than having to punish bad behaviour.

Educators and the rest of the community team are also here to ensure our member’s voices are heard, and to keep you all in the loop with any company decisions/ discussions, as well feeding back to the bigger team our members ideas and contributions to help improve giffgaff. We're not a support team in the traditional sense - we support you to do the best you can on the community, no matter what your skills are.

Keep an eye out for us sending you a quick private message - we're a chatty bunch and are always trying to get to know people whenever we can.

We're excited to have you all on board with us at giffgaff and can't wait to get to know you all - and so you can get to know us a bit better, here's a little bit more about us.

giffgaff mobile

Alex - @alexandra_mg Community Educator on the team since October 2016  |  giffgaffer since October 2012 When Alex isn't on the giffgaff community chatting to you lovely bunch, she can usually be found doing one of the following: Gaming, listening to music, catching up on the latest Technology news, sitting comfortably engrossed in a great crime/thriller book, watching a film or Documentary (generally with a nice bit of popcorn on the side!) or running around after her children and entertaining her family. These are just a few of the interests that keep her busy, always up for trying something new, so if you have any recommendations, feel free to drop her a PM!
Dez - @dez_d Community Educator on the team since September 2017  |  giffgaffer since June 2012
Guy - @guy_ow Community Educator on the team since August 2016  |  giffgaffer since November 2010
Kara - @_kara_ Community Educator on the team since August 2016  |  giffgaffer since July 2012
Paul - @paul_d_ Community Educator on the team since April 2017  |  giffgaffer since August 2013
Simone - @simone_w Community Educator on the team since December 2016  |  giffgaffer since March 2013 When Simone isn't on the community she can be found reading an intense thriller or fantasy novel, bingewatching the latest shows on netflix or going on a spontaneous road trip, and daydreaming about sloths. She's always on the lookout for new books to read, shows or films to watch, and places to visit so feel free to drop her a PM if you have any recommendations or just fancy a chat.
Arletta - @arlettak  WFH Educator Lead on the team since January 2017  |  giffgaffer since January 2016 Arletta manages our lovely team of Educators above, who you'll probably be chatting to every now and again. They help you use the community and teach how to help in the best way - Arletta's the one who helps them out with that.
Roxy - @roxy_r Help and Support Lead on the team since September 2015 Roxy looks after the entire Help and Support process, both on the forum and outside of it, to make sure members can always get the support they need easily.
Anton - @antonlg Knowledge Base Specialist on the team since May 2017 Anton is our Knowledge Base specialist, making sure folks who want to learn about giffgaff can do so easily.
Henna - @h_henna Help and Support Specialist on the team since June 2018 Henna is focused on making sure helpers have the tools and knowledge they need to do what they do best. If you're interested in helping out on the community, drop her a line.
Prescilla - @prescilla_g Labs and Ideas Lead on the team since July 2015 Prescilla heads up Labs, the community ideation platform. Got an idea that could change giffgaff for the better? Head over to Labs and let us know.
Fadlur - @fadlur_f Labs and Ideas Specialist on the team since May 2017 Fadlur's our friendly Labs specialist, who checks through all the ideas you submit. Want to know what makes a quality giffgaff idea? Talk to Fadlur.
Ria - @riajoy Engagement Lead on the team since August 2016 Ria co-ordinates our lovely engagement team. Their job is simple - give you opportunities to enjoy giffgaff. Want to do something fun? These folks can help you out.
Shaina - @shaina_k Content Manager on the team since July 2015 Among other things, Shaina's responsible for giffgaff Studio, the tool that lets you giffgaff up your images on the community. Drop her a line to let her know what you think!
Amy - @amy_b_d  Content Specialist on the team since September 2013 If you want to dive into the world of content creation, you can speak to Amy. Her role is to help you become better content creators and then share your content in all the right places. Whether you want to be better writers, graphic designers, video makers, you name it she'll help you make it happen. Then she will try and make you all famous by sharing your content on Facebook or Twitter, YouTube, Emails and the community homepage. If you want to get involved head on over to the content creators group and be part of our wonderful world.  When she's not on the community, she'll be at home either reading, gaming, watching Netflix and chilling, cooking, learning to speak Greek or out and about taking photographs of weird and wonderful things and places. Just like this triceratops here.
Aggie - @aggy_agate Content Specialist on the team since September 2014 Got a top tip you haven't shared yet? Aggie can help you get it into the wider world.
Will - @t_will Rewards and Recognition Specialist on the team since April 2012 Will works on making sure members are appropriately rewarded for the great work they do and that people know about it. If there's one way to make him happy, it's telling someone else on the community how much you appreciated something they've done.
Alex - @alex_w  Community Platform Manager on the team since March 2012 Alex keeps the lights on through liberal use of coffee. He's responsible for making sure the community is in tip-top shape, squashing the bugs (with the help of trusty developers) and constantly looking for ways to improve the community with new features or design tweaks. When not being a giffgaffer, Alex is a frustrated cricketer, motorcyclist, gamer (board and console/PC), Formula 1 junkie, and (relatively) new dad. He also racks up the miles with a 130 mile round-trip commuting 4 days a week.

[#2]

@giffgaff-team thanks for this.

This update was long overdue

[#3]

@giffgaff-team  

Welcome all! Nice to see an up-to-date Thread (the old thread was no longer fit for purpose!)

🤡

[#4]

@giffgaff-team

By putting 'giffgaffer since' on all the profiles, it's making it look like the WFH eds have been staff members for a lot longer than they actually have.

Surely there should be 2 dates for them, one when they joined as customers, and one when they started working as educators?

Otherwise it's a bit misleading to new customers.

[#5]

@natty_noo wrote:

@giffgaff-team

By putting 'giffgaffer since' on all the profiles, it's making it look like the WFH eds have been staff members for a lot longer than they actually have.

Surely there should be 2 dates for them, one when they joined as customers, and one when they started working as educators?

Otherwise it's a bit misleading to new customers.

Good call, that was in my draft but ended up not making it into this when I reformatted it - I think I lost a table row! On it.

[#6]

Fantastic to put a title to the name/face, I've been here so long I've no idea who the staff are these days and who's involved in what area of the community. This thread will certainly help sign post me in the right direction when I have a query or I need to @ mention in regards to anything.

Cheers for the heads up!

[#7]

Thanks,nice to get to know the team

[#8]

@giffgaff-team

Good morning guys 

Great update on you lovely guys its a lot better now .

Well done and keep up the great work you are all doing.

Take care 

Bob

[#9]

Thanks, nice to know the team.

[#10]

Loving the new remodelled thread @giffgaff-team!

So much easier for members to put a friendly face to a name. I know a lot of work has gone into drafting multiple versions of this so well done! Very clean and easy to understand.

Cheers,

JD