Knowledge Base

Member name change - trial

Started by: shivanshuit914
On: 24/01/2018 | 13:15
Replies: 100

by: james39375
on: 31/01/2019 | 16:22
No screen with a choice to change Member Name was offered to me, after I answered question about already being a Giff Gaff member. I do have several accounts.
The auto-generation caught me out, locking me in before I was offered a chance to select my own Member name.
So, yes, a new facility for existing members to change name would be useful, especially as name linked to phone make, will want to change when moving to replacement phone.
Message 92 of 101
by: sibtahmed
on: 01/02/2019 | 10:59
Thanks for sharing.
Message 93 of 101
by: martha4evr
on: 05/02/2019 | 04:37
I activated my sim today. I was assigned a member name that I do not want. I was never given an opportunity to change the name. I received an email saying that I can change my member name when I log in, but I do not see a place to change the member name in my profile.
Message 94 of 101
by: endorphin
on: 05/02/2019 | 09:44

Hi @martha4evr you get the opportunity to change your username only on your second login to the site so try logging out and then back in again if you haven't already.

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 95 of 101
by: leshin
on: 06/02/2019 | 19:01
Thanks for the update @shivanshuit914 and @endorphin
Get a free giffgaff Sim
Message 96 of 101
by: afahmed
on: 06/02/2019 | 19:56

Great very good 👍

Message 97 of 101
by: stephenpperry
on: 10/02/2019 | 11:48

I totally agree with you. I think over time people change what they want their username to be. We should all be granted at least one username change per account. It feels like a similar experience to the first email address I had, it was cool when I was 12... but in my mid 20s being “steviecoolkid” wasn’t going to work on my CV. GG should really double down on a name change option for everyone and not just the auto assigned ones. 

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Message 98 of 101
by: afahmed
on: 10/02/2019 | 12:26

Oh thats really fantastic 😍

Message 99 of 101
by: dwozz
on: 15/02/2019 | 09:05

I think that is a wonderful idea.

Makes Giffgaff more user-friendly and customer focused.

Message 100 of 101