Not sure if you're aware, but @dez_d has some related information about the name toggling between two variants, depending on whether the member logs in using the app or through a browser.
Curiously, the name changes for everybody -- not just the member.
Ah yes, that has been a known issue since launch. Technical reason is that we keep a record of your membername history and the app is mistakenly using that historical name instead of the latest name.
It's something the app team will be addressing.
No problem! You could still use that membername by logging in with that membername after entering your 6 digit code in activation. But it's no big deal if you just create another account.
Once an account has been activated, if you head to an account related page like My giffgaff, you'll automatically get a fullscreen prompt asking you if you want to change your member name.
Hi @riaz7 are we ever going to get the member name change be rolled out to all member new and existing?
The original topic and trial started in January 2018it is now July 2018 and so far only new members have the member name change option nothing for existing do we have to wait until 2019 or later for this to be implemented for existing members?
We have not been given a date and we have been kept up to date with the progress of this.
To allow existing members to change membernames was a complex piece of work, especially due to how these members have already interacted with things like Lithium and the app, which works differently to the mainsite.
As such, allowing existing members to change their membername isn't high up on the developers' list of things to do compared to other projects like new goodybags.
Our data suggests that allowing existing members to change their membernames will only benefit a small number of existing members compared to these other projects, but if you think otherwise, do help raise the profile on it on the Community. We're always keeping an eye on it.
I know this isn't quite the reply you're hoping for and I hope you can see that there's nothing malicious going on here - we're just a relatively small company with a limited amount of developers. We have to balance what comes next with how much work it'd be and how many members will benefit.