Knowledge Base

New Help page "Your recent Questions"

Started by: sadeek_the_po
On: 06/08/2018 | 20:00
Replies: 47

by: sadeek_the_po
handy giff-staffer

on: 06/08/2018 | 20:00

Hey guys, Happy Monday!


We have some good news for you all. Last week we launched a new Help Page.


This week we have been working on an additional feature to complement this shiny new page called  ‘Your recent questions'. As you guys are aware, when a member posts a question on the community, sometimes the question and the responses can get lost and the answers can be easily missed. So we put our heads together and thought of a way to give members easy access to their recent questions in Help and Support.

How does it work?


Once a member is logged in, they can go on the Help page. If a member has posted a question in Help and Support, this will be shown in the top section, just below the search bar. Here is an example of how this will look:

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We have also worked on ways of displaying when you have posted a question e.g. if the question has been answered & if the post contains a best answer.

  • If the thread receives any replies, a red icon will be shown on the right
  • If a best answer has been selected,  the thread will be highlighted green.

This is another step to interlink support within our community with support available on the rest of the site.  In the coming months, we're looking at improving the notifications and placing this new feature in other areas within


We hope you like it. Please share any suggestions or questions you may have and we'll do our best to respond (with a bit of help from the community team).



giffgaff Product Owner - I help make stuff better
Message 1 of 48
by: as7861
on: 06/08/2018 | 20:09
Hi @sadeek_the_po

That fab,

I would recommend removing the white gaps and making the patterns in the background my darker so the sections are clearer and separate,

Also the top banner can be smaller to top.

Apart from that it is great work !
- Amer Get a free giffgaff Sim
Message 2 of 48
by: smiffyds
on: 06/08/2018 | 21:15
great idea,Thanks
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Message 3 of 48
by: gwpreston
on: 06/08/2018 | 21:49
Looks very nice I like it.
Message 4 of 48
by: ma2013
on: 06/08/2018 | 22:41
This is great news actually. Useful for when you need to refresh yourself on questions you've already asked and have had answered. 😊📱😁👍🏽
If I've been helpful, feel free to award Kudos / Mark As Accepted Solution to posts. Get a free giffgaff Sim
Message 5 of 48
by: clikasarus
on: 07/08/2018 | 08:35 edited: 07/08/2018 | 08:36

@sadeek_the_po Great work gang looks fine to me looking forward to seeing it in place 👍🏻

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Message 6 of 48
by: cass905
on: 07/08/2018 | 10:54

That's exactly what is needed im glad it's finally being put into place I've complained about that for two years Smiley Happy 

Message 7 of 48
by: ashleybristoluk
on: 07/08/2018 | 11:30

i like it just the white on the top need be remove 

Message 8 of 48
by: jg_1001
on: 07/08/2018 | 13:04
Sounds like an excellent idea Smiley Happy
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Message 9 of 48
by: leshin
on: 07/08/2018 | 13:50
That sounds wicked Sadeek
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Message 10 of 48