i for one am tempted to switch to another network
right now, various other networks are offering far greater deals compared to giffgaff..
i think the money spent on tv advertising could be put to better use - by making goodybags more competitive.. this itself would pull more customers in .. i feel giffgaff already has enough brand exposure.. certainly a lot more than say about 3 years ago..
also, i did think it was a good idea for giffgaff to sponsor voice on itv; but that should have been it..
or if tv advertising is a must; giffgaff are far better off just buying 30 seconds ad slots on particular channels that run throughout the day.. highlighting giffgaff's best aspects such as 'no contract', 'flexible goodybags', etc