We always challenge ourselves to provide great value and keep things simple for our members so I’m excited to share two new goodybag improvements.
First up, from Thursday 22nd Feb we’ll be moving to unlimited minutes on our goodybags at £10 and above. We hope big callers will be delighted with the news. For everyone else, we know minutes have tended to become less important over time but here's the upside, it means we can afford to simplify things by making minutes one less thing for new and existing members to think about when choosing their goodybag.
You don’t have to do anything, we’ll simply add the unlimited minutes next time you buy a £10, £12, £15 or £18 goodybag from Thursday 22nd.
More data - when you need it most
And now for something a little different. We know that running out of data can be a real pain which is why unlike any other network provider we analyse your usage every month and tell you the best goodybag for you. This does the trick nicely but there’s always a chance you can have an exceptional month and use more data than usual. Now, if this happens you can of course buy your next goodybag early but we thought, wouldn’t it be nicer if we saved you the hassle and simply gave you extra data to keep you connected.
So that’s what we’ve done. Once you’ve bought your first 3 goodybags we’ll simply boost your data by 1GB extra every month when you buy a £10, £12, £15 or £18 goodybag.
Call it a reserve tank or a data lifeline we just want to make sure we give members who use a lot of data a helping hand to get them to their next goodybag if they run out.
Here’s an example of what the My account page will look like:
It’s not quite ready, we’re planning to make the change by the end of March, so we’ll update you when we have a confirmed date.
Remember unlimited minutes come first on Thursday 22nd Feb. We're looking forward to hearing your feedback.
Thanks for choosing giffgaff.
Chief Marketing Officer
Update 28/03/18: the extra 1GB of data is now live, for more info on how you get it click here
that is good that you are listen to our feedback, what about the £18 data because it is cap, if it easy if you remove the cap make it Unlimted data?
the £18 also gets the extra 1gb, after you have bought at least 3 bags for the previous 3 months
@vespaash2 why the 3 month wait? why not simply add an extra 1gb at the beginning?
is the 3 month rule only applicable to new members? existing members who have been here longer than 3 months automatically get the extra 1gb in March?
Very welcome additions, but why oh why is the £5 goodybag ignored again???
The last time there were goodybag changes someone was going to crunch numbers to see if the data could be uplifted to 500MB so the last gigabag could be retired. So far no update and that was months ago.
The £5 goodybag is poor value in the marketplace these days. The free minutes were taken away with a token bit of data and a few minutes added. If you don't want customers at the £5 price point then just say so.