New goodybag improvements: Unlimited minutes and extra data if you run out
on: 20/02/2018 | 10:55 - edited: 28/09/2018 | 13:54
PLEASE NOTE: This is a thread from February 2018, and will no longer be a fully accurate description of giffgaff's goodybags from June 11th 2018. You can read more about what's coming by clicking here. For our current goodybags, please take a look at our main goodybags page.
We always challenge ourselves to provide great value and keep things simple for our members so I’m excited to share two new goodybag improvements.
Unlimited minutes
First up, from Thursday 22nd Feb we’ll be moving to unlimited minutes on our goodybags at £10 and above. We hope big callers will be delighted with the news. For everyone else, we know minutes have tended to become less important over time but here's the upside, it means we can afford to simplify things by making minutes one less thing for new and existing members to think about when choosing their goodybag.
You don’t have to do anything, we’ll simply add the unlimited minutes next time you buy a £10, £12, £15 or £18 goodybag from Thursday 22nd.
More data - when you need it most
And now for something a little different. We know that running out of data can be a real pain which is why unlike any other network provider we analyse your usage every month and tell you the best goodybag for you. This does the trick nicely but there’s always a chance you can have an exceptional month and use more data than usual. Now, if this happens you can of course buy your next goodybag early but we thought, wouldn’t it be nicer if we saved you the hassle and simply gave you extra data to keep you connected.
So that’s what we’ve done. Once you’ve bought your first 3 goodybags we’ll simply boost your data by 1GB extra every month when you buy a £10, £12, £15 or £18 goodybag.
Call it a reserve tank or a data lifeline we just want to make sure we give members who use a lot of data a helping hand to get them to their next goodybag if they run out.
Here’s an example of what the My account page will look like:
It’s not quite ready, we’re planning to make the change by the end of March, so we’ll update you when we have a confirmed date.
Remember unlimited minutes come first on Thursday 22nd Feb. We're looking forward to hearing your feedback.
Thanks for choosing giffgaff.
Ash Schofield
Chief Marketing Officer
Update 28/03/18: the extra 1GB of data is now live, for more info on how you get it click here
on: 20/02/2018 | 12:00
Wow that is fantastic news. And i think i speak for many other gaffers too.
giffgaff gets better and better as it goes along.
Thanks so so much its a brilliant offer
All the best Bob
on: 20/02/2018 | 12:33
Very welcome additions, but why oh why is the £5 goodybag ignored again???
The last time there were goodybag changes someone was going to crunch numbers to see if the data could be uplifted to 500MB so the last gigabag could be retired. So far no update 
and that was months ago.
The £5 goodybag is poor value in the marketplace these days. The free minutes were taken away with a token bit of data and a few minutes added. If you don't want customers at the £5 price point then just say so.
on: 20/02/2018 | 15:01
Although I don't get why they don't just 'add' the extra data to the existing data and make it 4gb instead of 3 &1 etc. still any extra data is welcome.
