Knowledge Base

New goodybag improvements: Unlimited minutes and extra data if you run out

Started by: vespaash2
On: 20/02/2018 | 10:55
Replies: 743

by: vespaash2
handy giff-staffer

on: 20/02/2018 | 10:55 edited: 28/09/2018 | 13:54

PLEASE NOTE: This is a thread from February 2018, and will no longer be a fully accurate description of giffgaff's goodybags from June 11th 2018. You can read more about what's coming by clicking here. For our current goodybags, please take a look at our main goodybags page.


We always challenge ourselves to provide great value and keep things simple for our members so I’m excited to share two new goodybag improvements.


Unlimited minutes

First up, from Thursday 22nd Feb we’ll be moving to unlimited minutes on our goodybags at £10 and above.  We hope big callers will be delighted with the news.  For everyone else, we know minutes have tended to become less important over time but here's the upside, it means we can afford to simplify things by making minutes one less thing for new and existing members to think about when choosing their goodybag.


You don’t have to do anything, we’ll simply add the unlimited minutes next time you buy a £10, £12, £15 or £18 goodybag from Thursday 22nd.


More data - when you need it most

And now for something a little different.  We know that running out of data can be a real pain which is why unlike any other network provider we analyse your usage every month and tell you the best goodybag for you. This does the trick nicely but there’s always a chance you can have an exceptional month and use more data than usual.  Now, if this happens you can of course buy your next goodybag early but we thought, wouldn’t it be nicer if we saved you the hassle and simply gave you extra data to keep you connected. 


So that’s what we’ve done. Once you’ve bought your first 3 goodybags we’ll simply boost your data by 1GB extra every month when you buy a £10, £12, £15 or £18 goodybag.


Call it a reserve tank or a data lifeline we just want to make sure we give members who use a lot of data a helping hand to get them to their next goodybag if they run out.


Here’s an example of what the My account page will look like:




It’s not quite ready, we’re planning to make the change by the end of March, so we’ll update you when we have a confirmed date.


Remember unlimited minutes come first on Thursday 22nd Feb.  We're looking forward to hearing your feedback.


Thanks for choosing giffgaff.


Ash Schofield

Chief Marketing Officer


Update 28/03/18: the extra 1GB of data is now live, for more info on how you get it click here

giffgaff CEO and gaffer
Message 1 of 744
by: ashleybristoluk
on: 20/02/2018 | 11:11

that is good that you are listen to our feedback, what about the £18 data because it is cap, if it easy if you remove the cap make it Unlimted data? 

Message 2 of 744
by: bobrobinson
on: 20/02/2018 | 12:00


Wow that is fantastic news. And i think i speak for many other gaffers too.

giffgaff gets better and better as it goes along.

Thanks so so much  its a brilliant offer

All the best Bob 

Get a free giffgaff Sim
Message 3 of 744
by: giffgaffprepper
on: 20/02/2018 | 12:03 edited: 20/02/2018 | 12:06

ashleybristoluk wrote:

that is good that you are listen to our feedback, what about the £18 data because it is cap, if it easy if you remove the cap make it Unlimted data? 



the £18 also gets the extra 1gb, after you have bought at least 3 bags for the previous 3 months


@vespaash2 why the 3 month wait? why not simply add an extra 1gb at the beginning?


is the 3 month rule only applicable to new members? existing members who have been here longer than 3 months automatically get the extra 1gb in March?

Message 4 of 744
by: tids
on: 20/02/2018 | 12:19



Thanks for the info this a big improvement to the goody bags 


Get a free giffgaff Sim
Message 5 of 744
by: suppers_ready
on: 20/02/2018 | 12:33

Very welcome additions, but why oh why is the £5 goodybag ignored again???


The last time there were goodybag changes someone was going to crunch numbers to see if the data could be uplifted to 500MB so the last gigabag could be retired. So far no update Smiley Sad and that was months ago. Smiley Sad


The £5 goodybag is poor value in the marketplace these days. The free minutes were taken away with a token bit of data and a few minutes added. If you don't want customers at the £5 price point then just say so.

Message 6 of 744
by: vespaash2
handy giff-staffer

on: 20/02/2018 | 13:54



Yes the extra 1GB boost will kick in on qualifying goodybags for existing members who  have  bought 3 goodybags over time (not just since the March launch)

giffgaff CEO and gaffer
Message 7 of 744
by: yvonnearmstrong
on: 20/02/2018 | 14:16

giffgaffTxL6q.pngFor everyone




Message 8 of 744
by: jokeyboi77
on: 20/02/2018 | 15:01
Wow this is good news for members and well done giffgaff. 👏👏👏

Although I don't get why they don't just 'add' the extra data to the existing data and make it 4gb instead of 3 &1 etc. still any extra data is welcome.
Message 9 of 744
by: django21
on: 20/02/2018 | 15:01
Wow this is awesome news
Get a free giffgaff Sim
Get a free giffgaff Sim
Message 10 of 744