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Newbies: FAQ's

Started by: clairekav
On: 06/06/2010 | 16:02
Replies: 37
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by: kimeko
on: 08/12/2010 | 16:41

when can I buy the giffgaff lab £5? as I need £10 to activate my new sim...

Message 21 of 38 (2,300 Views)
by: lordofangels
on: 08/12/2010 | 16:43

kimeko wrote:

when can I buy the giffgaff lab £5? as I need £10 to activate my new sim...


You can buy the £5 lab bag out of your initial £10 topup

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Message 22 of 38 (2,294 Views)
by: kimeko
on: 08/12/2010 | 16:51

I am getting really confused, I need £10 to activate the sim but I can buy £5 giffgaff lab with the £10 top up..... How do I do that??

Message 23 of 38 (2,289 Views)
by: lordofangels
on: 08/12/2010 | 16:54

kimeko wrote:

I am getting really confused, I need £10 to activate the sim but I can buy £5 giffgaff lab with the £10 top up..... How do I do that??


You can use your airtime balance to buy a goodybag.

So you activate with £10

Buy a £5 goodybag leaves you with £5 airtime balance

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Message 24 of 38 (2,279 Views)
by: kimeko
on: 08/12/2010 | 16:59

Can I use the lefted over £5 airtime balance to use next month or whenever to buy a goody bag?

 

Also with £5 giffgaff lab do I get unlimited free calls to other giffgaff members?

Message 25 of 38 (2,275 Views)
by: sonesor
on: 08/12/2010 | 17:01

 


kimeko wrote:

Can I use the lefted over £5 airtime balance to use next month or whenever to buy a goody bag?

 

Also with £5 giffgaff lab do I get unlimited free calls to other giffgaff members?


 

Yes the £5 will stay on your account and you can do whatever you like with it

 

Buying the £5 bag wont get you any giffgaff to giffgaff calls, but the £10 you have already put on your account DOES qualify you for 3 months free giffgaff to giffgaff calls/txts



CLICK ABOVE TO ORDER A SIM / MICROSIM WITH £5 FREE CREDIT
Message 26 of 38 (2,271 Views)
by: kimeko
on: 08/12/2010 | 17:03

How do I check my balance on my giffgaff bag?

Message 27 of 38 (2,269 Views)
by: nnj10
on: 08/12/2010 | 17:10

 


kimeko wrote:

How do I check my balance on my giffgaff bag?


*100*7#

 

Message 28 of 38 (2,256 Views)
by: rwinnah
on: 12/12/2010 | 01:11

hi dear, i would realy appreciate u advice, todqy i topped up my giff gaff number using my handset, it seemed to go through fine, hw ever i cnnot make any calls or send txt msgs n wn i go to check my credit it says u have £0.01. also i av lost my loggin details to the account am refering to and hence cannot access the my giff gaff section, i cannot reset the pass word as my email account has been hacked. i can confirm all the details with redars to d nuber am refering to and wen i last topped up n how much etc etc. is there a way i can get does details sent over to my fone so i can reset all. many thanks

Message 29 of 38 (2,350 Views)
by: clairekav
on: 12/12/2010 | 12:01

As this is account related (ie a personal balance question) please contact an agent. 

 

If you're not able to log into your account - you'll not be able to use the 'normal ask an agent link' http://support.giffgaff.com/app/ask

 

So instead, please use this email address giffgaffteam@mailuk.custhelp.com

 

Please include your original membername/ phone number you'll be asked additional security questions as if you can't remember your password, you won't be logging in from your original account.

 

Regards, Claire

Note: If someone has answered your question in 'Ask the community', please mark it as 'accepted solution’, then we know you're sorted
Message 30 of 38 (2,337 Views)