Knowledge Base

Our apologies for today's network issues - Dec 6th

Started by: vespaash2
On: 06/12/2018 | 19:29
Replies: 377

by: lynnenjohn17
on: 06/12/2018 | 19:33

This is a pure joke 

Message 21 of 378
by: thetk96
on: 06/12/2018 | 19:36
Are we going to receive some sort of compensation for this I run my job through my phone via emails calls and texts today has been a very sorry day for me I have missed out on many work related emails and texts it’s not on this has not just impacted my social life but my job it’s not on to be messing with people’s lives in such a manner !?!
Message 22 of 378
by: persco
on: 06/12/2018 | 19:37

Not much giffgaff can do than to keep us updated seeing as this is a third party fault. 


Please keep regular updates coming on the service thread and fingers crossed for tomorrow. 


Many have been affected today. 


Thanks for for sharing this. 

Please do set BEST ANSWER for posts that help you. Get a free giffgaff Sim
Message 23 of 378
by: wildwolf17
on: 06/12/2018 | 19:37
unfortunatly this is out of giff gaffs hands, there are circa 30/40million people in the same boat inclusive of myself!!

the issue lays with O2/Ericcson and as GG is a Virtual Mobile Network Operator they are reliant on O2 / Ericcson to deal with this matter as swiftly as possible,

unfortunatly we just have to be patient and try and be understanding that no doubt GG staff are experiencing the same issues also! and we are in fact somewhat beneficial in having GG keep us in the loop at each update they recieve!
Message 24 of 378
by: onlymenow123
on: 06/12/2018 | 19:40
Will be nice to get a free goodybag for the hassle I use my phone for work and today has cost me MONEY!!!!
Message 25 of 378
by: polin2
on: 06/12/2018 | 19:41
Are customers going to get compensation?
Message 27 of 378
by: wildwolf17
on: 06/12/2018 | 19:46
that would be down to GG to decide! and right now would not be forefront of their priority! regaining the network control is the main thing at the moment in time, no doubt GG will keep us informed over the next 24 hours
Message 28 of 378
by: thetk96
on: 06/12/2018 | 19:49

 I’ve lost out on a lot today fact of the matter is I could of lost my job but that’s ok because it’s not your fault ? Well I know it certainly isn’t my fault !! And as for being lucky because they’re keeping us updated whoever said that is obviously not being affected like the rest you don’t get how it affects people who rely on their phones for work 

Message 29 of 378
by: greg_woods
on: 06/12/2018 | 19:52
This notification is too hidden. We need more visible status updates. I had to go and hunt for this. It’s annoying enough without having to look for your update. Very disappointed
Message 30 of 378