As noone is replying to my message posted under the thread I created yesterday I am re-posting here:
Hello again, I'm writing with an update on my situation: I've had a very bad surprise to discover that my 20 pound Goodybag allowance HAS been affected - indeed, after making a few short calls this morning (to normal landline numbers) my credit has now dropped to 6 pounds !!!! As mentioned yesterday, I topped up to my usual 20 pound Goodybag (which usually allows me unlimited calls + texts + 20GB data) and received confirmation of this by SMS. I also logged in to My Giffgaff, which showed clearly I had a new 20 pound Giffgaff Goodybag). I still cannot send text messages today (and I daren't try to see if data is working out of fear of losing all the credits left altogether) but this is the least of my worries. My prime concern is that I CANNOT afford to lose 20 pounds for only a few local telephone calls. This is totally unfair and Giffgaff has got to sort out this mess and restore my Goodybag!!