Hi everyone, thank you for your posts and for sharing your experiences.
We're seeing the network continue to come back online across the country. All of the updates we have will be in our service thread here, so if you're still affected, please pop over and see the latest news from our engineers, technical information and how to get back online.
As noone is replying to my message posted under the thread I created yesterday I am re-posting here:
Hello again, I'm writing with an update on my situation: I've had a very bad surprise to discover that my 20 pound Goodybag allowance HAS been affected - indeed, after making a few short calls this morning (to normal landline numbers) my credit has now dropped to 6 pounds !!!! As mentioned yesterday, I topped up to my usual 20 pound Goodybag (which usually allows me unlimited calls + texts + 20GB data) and received confirmation of this by SMS. I also logged in to My Giffgaff, which showed clearly I had a new 20 pound Giffgaff Goodybag). I still cannot send text messages today (and I daren't try to see if data is working out of fear of losing all the credits left altogether) but this is the least of my worries. My prime concern is that I CANNOT afford to lose 20 pounds for only a few local telephone calls. This is totally unfair and Giffgaff has got to sort out this mess and restore my Goodybag!!