Knowledge Base

Our apologies for today's network issues - Dec 6th

Started by: vespaash2
On: 06/12/2018 | 19:29
Replies: 158

by: tuneintestaccount
on: 07/12/2018 | 09:32
Sorry to hear how it has affected everyone here but I was reading on this yesterday, and it appeared to be a core issue with O2 and one of their providers, so everyone on the O2 network was affected - us Giffgaffers, Tesco customers, and O2 customers themselves.

The only way to have got around this was to carry another SIM from another network, and use that instead. This is why I choose to have a main and a backup SIM, both on different networks.
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Message 111 of 159
by: rickvigorous
on: 07/12/2018 | 10:20
You should be fine, the problem is *O2 masts* in the UK, so that should have no influence when you're roaming in the EU! Enjoy your holiday!😎
Message 112 of 159
by: t_will
community giff-staffer

on: 07/12/2018 | 10:31

Hi everyone, thank you for your posts and for sharing your experiences.


We're seeing the network continue to come back online across the country. All of the updates we have will be in our service thread here, so if you're still affected, please pop over and see the latest news from our engineers, technical information and how to get back online.




giffgaff Community | Rewards and Recognition specialist
Message 113 of 159
by: alant
on: 07/12/2018 | 12:31
I'm amazed at the number of users that have posted on this thread and admitted that they are using their phones AGAINST the terms and conditions of use which they all agreed to when signing up.

The T&C are clear; "Your use of the Services must be for your private, personal and non-commercial purposes.", so any business (AKA commercial) use is not allowed and any consequences of doing so must ba accepted.

It's a bit like using a personal vehicle for business use without having 'class 1 business cover' on the insurance and getting nothing back in the event of an accident.
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Message 115 of 159
by: wildwolf17
on: 07/12/2018 | 13:00
by: roxy_r community giff-staffer
on: 07/12/2018 | 12:48
@edkay , Hi, we will be posting soon about our plans to make it up to our members, so keep an eye on the Announcement forum. I will also make sure I post a link here so everyone is kept in the loop.

community manager in the Help&Support area

^^^ this was posted in another thread pertaining to the ongoing issues with the network.
Message 116 of 159
by: coffee00
on: 07/12/2018 | 13:04

As noone is replying to my message posted under the thread I created yesterday I am re-posting here:


Hello again, I'm writing with an update on my situation: I've had a very bad surprise to discover that my 20 pound Goodybag allowance HAS been affected - indeed, after making a few short calls this morning (to normal landline numbers) my credit has now dropped to 6 pounds !!!! As mentioned yesterday, I topped up to my usual 20 pound Goodybag (which usually allows me unlimited calls + texts + 20GB data) and received confirmation of this by SMS. I also logged in to My Giffgaff, which showed clearly I had a new 20 pound Giffgaff Goodybag). I still cannot send text messages today (and I daren't try to see if data is working out of fear of losing all the credits left altogether) but this is the least of my worries. My prime concern is that I CANNOT afford to lose 20 pounds for only a few local telephone calls. This is totally unfair and Giffgaff has got to sort out this mess and restore my Goodybag!!

Message 117 of 159
by: aaron1867
on: 07/12/2018 | 13:06
Stop being a happy clapper Alan.

At the end of the day, people need their phones to fit business purposes, regardless of the terms.

Also, what if you have a train ticket on your phone and needed that yesterday? Are there teens fit that too?
Message 118 of 159
by: aaron1867
on: 07/12/2018 | 13:08
Are you that desperate?
Message 119 of 159
by: lynnclark
on: 07/12/2018 | 13:09

I've been informed (unconfirmed) that it was a certificate error at 02, which is a pretty basic thing to sort...

Message 120 of 159