Knowledge Base

Our apologies for today's network issues - Dec 6th

Started by: vespaash2
On: 06/12/2018 | 19:29
Replies: 377

by: aubame14
on: 07/12/2018 | 12:30
It was hard without data even for one day, ao glad its back up
Message 322 of 378
by: alant
on: 07/12/2018 | 12:31
I'm amazed at the number of users that have posted on this thread and admitted that they are using their phones AGAINST the terms and conditions of use which they all agreed to when signing up.

The T&C are clear; "Your use of the Services must be for your private, personal and non-commercial purposes.", so any business (AKA commercial) use is not allowed and any consequences of doing so must ba accepted.

It's a bit like using a personal vehicle for business use without having 'class 1 business cover' on the insurance and getting nothing back in the event of an accident.
Get a free giffgaff Sim
Message 323 of 378
by: kevmc60
on: 07/12/2018 | 12:46
Still no data where's refund how many times do I have to ask otherwise I'm going to Vodafone enough of this crap disgusting service
Message 324 of 378
by: wildwolf17
on: 07/12/2018 | 13:00
by: roxy_r community giff-staffer
on: 07/12/2018 | 12:48
@edkay , Hi, we will be posting soon about our plans to make it up to our members, so keep an eye on the Announcement forum. I will also make sure I post a link here so everyone is kept in the loop.

community manager in the Help&Support area

^^^ this was posted in another thread pertaining to the ongoing issues with the network.
Message 325 of 378
by: coffee00
on: 07/12/2018 | 13:04

As noone is replying to my message posted under the thread I created yesterday I am re-posting here:


Hello again, I'm writing with an update on my situation: I've had a very bad surprise to discover that my 20 pound Goodybag allowance HAS been affected - indeed, after making a few short calls this morning (to normal landline numbers) my credit has now dropped to 6 pounds !!!! As mentioned yesterday, I topped up to my usual 20 pound Goodybag (which usually allows me unlimited calls + texts + 20GB data) and received confirmation of this by SMS. I also logged in to My Giffgaff, which showed clearly I had a new 20 pound Giffgaff Goodybag). I still cannot send text messages today (and I daren't try to see if data is working out of fear of losing all the credits left altogether) but this is the least of my worries. My prime concern is that I CANNOT afford to lose 20 pounds for only a few local telephone calls. This is totally unfair and Giffgaff has got to sort out this mess and restore my Goodybag!!

Message 326 of 378
by: aaron1867
on: 07/12/2018 | 13:06
Stop being a happy clapper Alan.

At the end of the day, people need their phones to fit business purposes, regardless of the terms.

Also, what if you have a train ticket on your phone and needed that yesterday? Are there teens fit that too?
Message 327 of 378
by: aaron1867
on: 07/12/2018 | 13:08
Are you that desperate?
Message 328 of 378
by: lynnclark
on: 07/12/2018 | 13:09

I've been informed (unconfirmed) that it was a certificate error at 02, which is a pretty basic thing to sort...

Message 329 of 378
by: falling_x
on: 07/12/2018 | 13:11

Try contacting an agent, as its an account issue. (I don't have a link though... Sorry!)
*I state the obvious - mainly because it's the obvious that is most over looked.
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Message 330 of 378