Today, you will have been affected by a loss of data services, which also impacted voice calls. That meant this was not a great day to be a giffgaff member and that's a tough thing to write. It goes without saying we never want to let you down but today we did.
Looking at all of your messages on our community today, it’s been very clear how much this has impacted you. Since this morning, our engineers and our third-party suppliers have been working their socks off to correct a fault that’s at the root cause of the issue.
We’ve been given assurances that service will be restored by tomorrow morning (Dec 7th) and I can assure you they know how important it is for giffgaff members that this is resolved as quickly as possible.
We’ll keep you in the loop as soon as anything changes on our service update thread.
Thank you for your patience.
Hallo Giff Gaff,
Thanks for the announcement but still nothing working for me I'm afraid. Which is a nuisance because I'm supposed to be trying to arrange a meeting for this morning! Hope the issues can be resolved soonest.