Knowledge Base

Our apologies for today's network issues - Dec 6th

Started by: vespaash2
On: 06/12/2018 | 19:29
Replies: 377

by: vespaash2
handy giff-staffer

on: 06/12/2018 | 19:29 edited: 06/12/2018 | 19:35

We’re sorry.


Today, you will have been affected by a loss of data services, which also impacted voice calls. That meant this was not a great day to be a giffgaff member and that's a tough thing to write. It goes without saying we never want to let you down but today we did.


Looking at all of your messages on our community today, it’s been very clear how much this has impacted you. Since this morning, our engineers and our third-party suppliers have been working their socks off to correct a fault that’s at the root cause of the issue.


We’ve been given assurances that service will be restored by tomorrow morning (Dec 7th) and I can assure you they know how important it is for giffgaff members that this is resolved as quickly as possible.


We’ll keep you in the loop as soon as anything changes on our service update thread.


Thank you for your patience.



giffgaff CEO and gaffer
Message 20 of 378
by: patmcgrogan
on: 06/12/2018 | 05:16

Anybody else having problems with messages. Keeps saying message not sent

Message 1 of 378
by: jhussain72
on: 06/12/2018 | 06:57

No internet connection 

Message 2 of 378
by: den19733
on: 06/12/2018 | 07:16

Is it just me or is anyone else having problems with the mobile data this morning 

Message 3 of 378
by: shahinhussain
on: 06/12/2018 | 08:40
Click to reveal
No internet. Please help. I rely on cellular data for work today
Message 4 of 378
by: wasa1978
on: 06/12/2018 | 08:58

What’s going on 4G it not working 

Message 5 of 378
by: ibrahimbah
on: 06/12/2018 | 09:56

Giffgaff what's wrong with our data

Message 6 of 378
by: whatabloodynuisance
on: 06/12/2018 | 09:59

Hallo Giff Gaff,


Thanks for the announcement but still nothing working for me I'm afraid.  Which is a nuisance because I'm supposed to be trying to arrange a meeting for this morning!  Hope the issues can be resolved soonest.





Message 7 of 378
by: viickyn16
on: 06/12/2018 | 10:16

No data. Nothing!!. Stressing me out sort it out. 

Message 8 of 378
by: gabrielge
on: 06/12/2018 | 11:21

What happened with the internet connection? 

Message 9 of 378