Today, you will have been affected by a loss of data services, which also impacted voice calls. That meant this was not a great day to be a giffgaff member and that's a tough thing to write. It goes without saying we never want to let you down but today we did.
Looking at all of your messages on our community today, it’s been very clear how much this has impacted you. Since this morning, our engineers and our third-party suppliers have been working their socks off to correct a fault that’s at the root cause of the issue.
We’ve been given assurances that service will be restored by tomorrow morning (Dec 7th) and I can assure you they know how important it is for giffgaff members that this is resolved as quickly as possible.
We’ll keep you in the loop as soon as anything changes on our service update thread.
Thank you for your patience.
I’ve lost out on a lot today fact of the matter is I could of lost my job but that’s ok because it’s not your fault ? Well I know it certainly isn’t my fault !! And as for being lucky because they’re keeping us updated whoever said that is obviously not being affected like the rest you don’t get how it affects people who rely on their phones for work