Hello, I am having trouble in joining the blogging section. I work in IT support for an Academy. I believe I have a lot to offer. I have messaged the administrator on numerous occasions, but I have not heard from her. Thanks
I'll pop you a quick private message about this one and see what we can do here
Ash. Thank you for this opportunity to "vent"!
A few questions about "Payforit"
The Payforit rules a shown to consumers say:
"Your network has added value in terms of access, search, the Payforit scheme and the charging mechanism and you can escalate any dispute between you and the seller to your network for them to take a decision as long as you have discussed the dispute with the seller and can provide evidence of that discussion to your network."
I doubt many members consider that exposing them to fraud through Payforit adds value! However, how many cases have you actually "decided" in the past year? Why are members constantly referred back to the seller even after they have had the required discussion? Why are these cases allowed to proceed to the Small Claims court (where the consumers invariably win) WITHOUT a decision by GiffGaff? A decision by you could avoid the unnecessary involvement of the courts.
What are members supposed to do if the seller refuses to discuss the matter?
Are you aware of the independent research paper commissioned by BBC Watchdog which observed:
“Various media outlets have reported on this issue, as well as the BBC Watchdog program investigating the problem. The consensus is that the majority of payments being used by the service have been made fraudulently without the users being aware.”
The same report goes on to highlight three mechanisms which allow Payforit transactions WITHOUT consent. What effort are GiffGaff making to close these vulnerabilities? Why do you continue to tell members that they “must have consented to the payment” when you have ample evidence that this is not usually the case? Do you ever even look at the evidence? It seem to me that you ALWAYS take the word of the seller against that of the member.
You disclose members numbers to “third parties” through “Payforit”. You supply the MSISDN based on the IP address currently being used by the members handset. How confident are you that this process is completely foolproof? Could problems with this process account for members who claim they were signed up while they were asleep? How can you justify this under GDPR?
Regardless of the legalities, don’t you consider it immoral to needlessly epose members to the risk of fraud. There is no need for MSISDNs to be leaked to dodgy companies. If I need someone to have my number I’m quite capable of supplying it myself (as happens with WiFi).