Knowledge Base

Text to Switch is here!

Started by: apatz
On: 01/07/2019 | 10:29
Replies: 70

by: apatz
handy giff-staffer

on: 01/07/2019 | 10:29

Hello giffgaffers,


Today is a really big day in the mobile industry and we’re excited to share why. As of today, Ofcom have introduced a new regulation designed to make it easier for people to keep their mobile number when switching mobile networks.


“What has changed exactly?” I hear you ask… Well, before today if someone wanted to leave their current UK mobile network and take their number with them, they’d typically have to call up their current network to request a PAC code. Many people  would, in the process of calling up their current network, get pressured into staying.


Now, everyone can simply text the word ‘PAC’ to 65075 and get their PAC code within 60 seconds before handing it to their new provider to begin the switching process and keep their mobile number.  


If people don’t want to bring their number with them they can request a STAC code instead by texting the word ‘STAC’ to 75075. This will allow them to join a new network and terminate their old service seamlessly without the overlap of services with different mobile networks.  


It really empowers people to follow through on their choice to leave their current network and as you know, giffgaff is all about choice. 


As of today, our members can now request their PAC and STAC codes by text as well as through their dashboard and by calling 43431. We’ve put together a few guides that help our members understand better how the new regulation applies when you join or leave giffgaff.




Message 1 of 71
by: bluemoonbaz
on: 01/07/2019 | 10:33 edited: 01/07/2019 | 10:34

Cheers @apatz 

Much simpler  system but its one i hope our members wont need any time soon 👍unless its our newcomers 😁😁

green v3.pngorange gameplan v4.pngblue v3.pngH&S Banner.png
Message 2 of 71
by: endorphin
on: 01/07/2019 | 11:15

Hi @apatz if a member uses 43431 or the giffgaff forms (instead of texting to 65075) will they still get their PAC within 60 seconds?

Get a free giffgaff SIM/microSIM/nanoSIM with free £10 credit
Message 3 of 71
by: shabazmoqsud
on: 01/07/2019 | 12:09

@apatz  finally this was much needed and very welcome.

Get a free giffgaff Sim
Message 4 of 71
by: sha_shah1
on: 01/07/2019 | 12:10


Thanks for info and updates .its really simple but i dont think ever i use this .

Get a free giffgaff Sim
Message 5 of 71
by: antonlg
community giff-staffer

on: 01/07/2019 | 12:45
@endorphin, that's right.

A member should get their PAC within 60 seconds no matter if they send the text, get it through the dashboard or call 43431.
Message 6 of 71
by: jokeyboi77
on: 01/07/2019 | 12:58

Definitely alot easier now @apatz, although I didn't think it was overly complicated in the first place, although the time process being sped up should make a difference.

Message 7 of 71
by: mcilwraith
on: 01/07/2019 | 13:29

giffgaff has always been easy enough to get a PAC code but this is a great improvement all round

Message 8 of 71
by: giffgaff20147
on: 01/07/2019 | 13:29


Hello got it thanks 

Message 9 of 71
by: i23456
on: 01/07/2019 | 14:06

Thanks @apatz  for the info!

This method is much easier than what is used to be!

Cheers Smiley Happy

PS: When you have a best answer click "SET AS BEST ANSWER." Heart If you found anyones post helpful, feel free to kudo it!! Smiley Wink ​​​Get a free giffgaff Sim
Message 10 of 71