Knowledge Base

[Updated] 4G for everyone

Started by: vespaash2
On: 28/10/2014 | 15:50
Replies: 988

by: jonkent
on: 08/05/2015 | 12:46

There's a few troubleshooting steps listed here you can check against to see if you're good:

The most common is generally that it's the first time of purchasing a 4G goodybag, in which case, 4G can take upto 24 hours to kick in. In the meantime, try turning your phone off then on again, see if it yields a positive result for you, since it's not unheard for this to soothe some member's ills.

If however after 24 hours you're still getting no joy (and the rest of the troubleshooting checks out), then it'll be worth contacting an Agent using this form:
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Message 981 of 989
by: adeby
on: 08/05/2015 | 12:55
My iPhone 5s still still not getting 4G after top up £18 goodbags. What can I do pls
Message 982 of 989
by: aronrose
on: 08/05/2015 | 13:02
@adeby the post before yours answers your question

It starts @adeby
Here to help.
Message 983 of 989
by: flakegg
on: 13/05/2015 | 06:19
I have a 4g phone. If I purchase a 3G goody bag, will my phone still pick up 4g in areas where is is available ?
Message 984 of 989
by: pinkcalculator
on: 13/05/2015 | 07:45
Unfortunately it's not like 3 that you get 4G for no extra cost, if you don't buy a 4G bag you'll not get 4G even with a 4G phone in a 4G area. If you do buy a 4G bag you will drop to 3G in 3G areas however
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Message 985 of 989
by: brayan83
on: 16/05/2015 | 01:31
Why giffgaff not doing same as Tree unlimited data on 4G,3G? If giffgaff wants to be on the top it's should be same ......
Message 986 of 989
by: dave99
on: 17/05/2015 | 12:18

@brayan83 wrote:
Why giffgaff not doing same as Tree unlimited data on 4G,3G? If giffgaff wants to be on the top it's should be same ......




Unfortunately you can't really compare a network with its own spectrum to an MVNO that has to buy its data from a network. Unlimited 4G is probably too expensive for Giffgaff to buy from O2.



Message 987 of 989
by: mustafaiyiguven
on: 29/10/2015 | 15:09
Hi I have been a member since 2012 and tried to change my good bag to £15, however it doesn't give me the option of 5gb and 1000 minutes, it only shows 4gb Internet and 1000minutes. Where's the other 1gb?
Message 988 of 989
by: jonkent
on: 29/10/2015 | 15:55

giffgaff had an overhaul of their goodybags which came into play on the 2nd September. You may wish to check out this thread detailing it:
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Message 989 of 989