[Updated] 4G for everyone

@adeby

There's a few troubleshooting steps listed here you can check against to see if you're good:

http://community.giffgaff.com/t5/Tips-Guides/What-s-new-with-4G-How-to-help/td-p/15344289

The most common is generally that it's the first time of purchasing a 4G goodybag, in which case, 4G can take upto 24 hours to kick in. In the meantime, try turning your phone off then on again, see if it yields a positive result for you, since it's not unheard for this to soothe some member's ills.

If however after 24 hours you're still getting no joy (and the rest of the troubleshooting checks out), then it'll be worth contacting an Agent using this form:

https://giffgaff.com/support/ask/mobile_internet_issues

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by: adeby
on: 08/05/2015 | 12:55

My iPhone 5s still still not getting 4G after top up £18 goodbags. What can I do pls

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by: aronrose
on: 08/05/2015 | 13:02

@adeby the post before yours answers your question

It starts @adeby

Here to help.

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by: flakegg
on: 13/05/2015 | 06:19

I have a 4g phone. If I purchase a 3G goody bag, will my phone still pick up 4g in areas where is is available ?

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by: pinkcalculator
on: 13/05/2015 | 07:45

@flakegg
Unfortunately it's not like 3 that you get 4G for no extra cost, if you don't buy a 4G bag you'll not get 4G even with a 4G phone in a 4G area. If you do buy a 4G bag you will drop to 3G in 3G areas however

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by: brayan83
on: 16/05/2015 | 01:31

Why giffgaff not doing same as Tree unlimited data on 4G,3G? If giffgaff wants to be on the top it's should be same ......

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by: dave99
on: 17/05/2015 | 12:18

@brayan83 wrote:
Why giffgaff not doing same as Tree unlimited data on 4G,3G? If giffgaff wants to be on the top it's should be same ......

@brayan83

Unfortunately you can't really compare a network with its own spectrum to an MVNO that has to buy its data from a network. Unlimited 4G is probably too expensive for Giffgaff to buy from O2.

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by: mustafaiyiguven
on: 29/10/2015 | 15:09

Hi I have been a member since 2012 and tried to change my good bag to £15, however it doesn't give me the option of 5gb and 1000 minutes, it only shows 4gb Internet and 1000minutes. Where's the other 1gb?

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by: jonkent
on: 29/10/2015 | 15:55

@mustafaiyiguven

giffgaff had an overhaul of their goodybags which came into play on the 2nd September. You may wish to check out this thread detailing it:

http://community.giffgaff.com/t5/Announcements/Introducing-our-new-4G-ready-amp-tethering-friendly-g...

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