Hi everyone, I'm going to close this thread for now, as our CEO Ash has posted a further update in his thread here.
If you think that you might still be due a refund for this issue, head over to https://giff.ly/refundcheck and pop your details in, and you'll see whether you were affected and what to do next if so.
giffgaff community staffer - let me know if you want to chat about anything.
You can
send me a message and we'll get rolling. Need a topic?
Try here.
