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The article you're viewing has been archived and is no longer being maintained. The information might be out of date. Fret not, visit our community, where our members are always ready to help you.   Please do check the latest article about giffgaff's Labs here.   As you go along being an awesome giffgaff member, enjoying the friendly community or free giffgaff to giffgaff calls - you might find yourself one day getting that feeling. An itchy niggle that causes your forehead to crease. You might experience something with us that makes you think "Why isn't this done this other way?" or read something elsewhere and think, "Why doesn't this exist on giffgaff?". we call this 'Minding the Gap' and something wonderful happens - you get a great giffgaff Idea.   You're not alone in this. In fact we have over 10,000 Ideas on the Board - with over 500 of them turned into a reality by giffgaff. Chances are, if you have a BlackBerry, use a goodybag or gigabag, dialled your Voicemail number, performed a SIM swap or ordered a nano SIM - you are using a feature that only exists because our members thought of it. That'll be why we're the 'the mobile network run by you'. More Information Posting Guide Your community is at hand and is there to encourage you. Keep these tricks in your pocket and you won't need a sonic screwdriver. To see what makes a great idea, see our How it works page. To 'Vote' for an Idea just press the Pink 'Heart Button', you'll then see a message saying 'Your vote has been counted. Nice one'. On the same note if you don't like the idea just press the Blue 'Heart Button' and you'll then see a message saying 'Your down vote has been counted! To see all the ideas you have submitted just click on My Ideas     Onward to giffgaff fame and glory But have you thought about these other benefits? An implemented idea with giffgaff looks mighty fine on your CV. (For instance SIM Swap has so far helped over 50,000 members) Some of our members behind Implemented Ideas have changed the way 100,000s use their mobile. Including maybe your Dentist. To know you've had that impact on people. That's huge. Knowledge is Power, and along with taking part in the Ideas Board, you get to level up and learn about how different areas of the company run - what are you interested in? Marketing? Developing? Community? Activity on the Board helps add to your payback, which you can redeem as cash, credit or help a charity.     The Ideas Process Each idea will go through a life cycle that will be assigned statuses at each milestone. The statuses are explained here:     When a Proposed Idea reaches 20 Kudos or more, we take it into our Idea Meetings with the gaffer and the Management Team, to discuss the Idea and it's comments from members - to decide it's fate.      The Ideas Broadcast The Ideas Broadcast is a monthly blog on the Ideas Board bringing you guys information on what has happened in this month’s Idea Meetings, trends and members who deserve a shout out.   P.S Let us know what kind of stats and information you want to see in the next Ideas Broadcast by posting an Idea and tagging it ‘Ideas Broadcast’   Below you'll find all the previous editions of the Ideas Broadcast!   April 2012 Edition May 2012 Edition June 2012 Edition July 2012 Edition September 2012 Edition October 2012 Edition November 2012 Edition December 2012 Edition January 2013 Edition February 2013 Edition March 2013 Edition April 2013 Edition May 2013 Edition June 2013 Edition     Ideas that are already accepted/Implemented Apr 2012  Message new giffgaffers about donating old credit to charity – Accepted Turn off Gigabag Notices – Accepted Private Message Alert – Accepted More Enticing Rewards. More Choice for Members!!! – Accepted Archive Service Updates Board – Accepted Limit the *100*5# message to people on Hokey Cokey goodybag – Accepted Voicemail API – Accepted Improve pricing web page (CI &IoM) – Accepted Bring back the giffgaff news room ! - Accepted Editing function (multiple users) - Accepted Strike through option on text – Implemented Change the FAQ page – Implemented Giffgaff should have official video tutorials – Implemented Forum rules/guidelines - Implemented   May 2012 Forum structure (Categories) – Accepted The giffgaff 'Big Get Together' 2013 – Accepted The top-tip banner above the topic lists – Accepted Giffgaff Quiz Night – Accepted My giffgaff' Redesign – Implemented Idea status review period – Implemented Change new envelope – Implemented Email/Notice when new "pop-out" SIMs are being sent out – Implemented Reconsider the position on gigagbags/tethering/combining with texts/minutes allowance – Implemented Change in the way duplicate ideas are handled – Implemented Super Secret Project - Implemented Giffgaff Forum 'Jargon Buster' – Implemented Need an "Unexplained Charges" category in the new ask an agent form – Implemented An idea for the monthly Ideas Broadcast - Implemented   June 2012 Keep the ability to queue goody bags when recurring goody bags are introduced – Implemented Settings to 2020 – Implemented State of giffgaff – Implemented   July 2012 giffgaff nano SIMs – Implemented Incorrect advertising in the goodybag section about Queueing goodybags – Implemented Service update notification – Implemented   Aug 2012 ** Official - NEW RANK - thread in Off Topic ** - Accepted Provisioning unused SIMs as replacement SIMs – Implemented Official PAYBACK thread on Off Topic – Implemented Images to be displayed inline on the mobile community – Implemented Larger avatars - Implemented   Sep 2012 nanogaff - giffgaff's community powered Nano SIM dispatch system – Implemented Better notification of changes / outages / things that affect all - Implemented   Oct 2012 BBM add-on – Accepted Tethering warning on the unlimited data goodybags - Implemented Payback Local &National Charity Donations from June 2013 - Implemented   Nov 2012 KB index to facilitate linking to KB articles – Accepted Test new ideas, changes , emails and other on live members – Implemented iPhone hotspot warning for £10 goodybag – Implemented SIM Abuse Link - Implemented Time to lock the comments on KB?- Implemented Stop the Affiliates Accounts of those who are sending incorrect spam – Implemented Visible updating charity vote counter - Implemented   Dec 2012 'Bounceback' auto response for all giffgaff outbound only email addresses – Accepted Look After the Pennies: The Pounds Do the Rest – Accepted Annual giffgaff new years honours thread but expanded categories – Accepted VIG badge – Implemented Urgent review of all yellow on white text required - Implemented Sticky for - New year 2013 in off topic - Implemented giffgaff's employees - Implemented   Jan 2013 SIM Abuse (spam bulk orders) – Accepted giffgaff Staff Signatures - Implemented   Feb 2013 Huge Study Abroad program for giffgaff to corner - Implemented Change error message for incorrect activation attempts in suspended accounts - Implemented The Great giffgaff Egg Hunt - Implemented   Mar 2013 giffgaff TV - Accepted BlackBerry hotspot warning for £10 goodybag and gigabags - Implemented Mailing system for upcoming competitions – Implemented Suggest my best bag widget/app - Implemented   Apr 2013 Implement a Which? satisfaction rating badge on the website and leaflets - Implemented   May 2013 Data leakage warning for people topping up credit. - Implemented Type in your country and up pops the pricing index - Implemented   June 2013 Ban ***** links on the community - Implemented Notifications when your gigabag is low - Accepted   July 2013 Remove Adult restriction through credit card – Accepted Payback big red button press make a show of it - Implemented Parents section on the website - Implemented Notifications when your gigabag is low - Implemented Message new giffgaffers about donating old credit to charity – Accepted   August 2013 giffgaff Gaming night ... Re-branding (goodgame giffgaff) - Implemented Recurring goodybags on new accounts - Let the members decide!!! - Implemented Alphabetize phone list on Unlockapedia - Accepted Parents section on the website – Accepted Email/Notice when new "pop-out" SIMs are being sent out - Implemented     Handy Links Labs The Accepted and Implemented Thread  
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The article you're viewing has been archived and is no longer being maintained. The information might be out of date. Fret not, visit our community, where our members are always ready to help you. It's free to update your Facebook status, comment on your own or other peoples walls via text - below is a quick guide to setting up your Facebook account so you can send and receive updates via text. More Information Set up Facebook with your mobile This guide assumes you know what Facebook is and that you already have an account.   Visit the mobile settings page. Remove any old mobile phone number you have and enter your password. Do this even if its the same number. Click Set up Facebook texts. Enter your mobile phone number then press continue. A SMS is now sent with a 6 digit confirmation code. Input the confirmation code sent to you and press confirm. You will then see a screen that says Text Messaging On.     Updating your status Once you've set up your account simply send a text (SMS) to 32665 (FBOOK) to update your status and get notifications without using data.       Note: You can choose what you want to get notified about from your settings. Please keep in mind that you may need to use a different code from 32655 (FBOOK), depending on your country and carrier.     Cost It is free to update and receive texts from Facebook, see the pricing page under other UK numbers for more detail.     Facebook Commands Here are some commands to get you started with Facebook updates   ADD name or phone number - Add friend by name or phone number   SUBSCRIBE name - Subscribe to status   UNSUBSCRIBE name - Unsubscribe to status   ON - Start text messages   STOP - Stop text messages     Facebook via Twitter You can also use Facebook via Twitter to make life easier if you have both. Install the Twitter Tab app into Facebook and allow it to update your status, now any update to Twitter will appear on Facebook.     Facebook Apps If you use a Facebook app without a mobile data inclusive goodybag or go over your allowance, you will be charged for mobile data. This is also the case for facebook.com access.     Handy Links Facebook free rating Facebook Texts Help  
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The article you're viewing has been archived and is no longer being maintained. The information might be out of date. Fret not, visit our community, where our members are always ready to help you.   Note: this is a 1st of April article and so please treat the content appropriately and have a bit of fun. giffgaff introduces the Cracked Screen Balm, a revolutionary new moisturising balm that not only keeps phone screens supple, but also miraculously repairs cracked screens to keep your phone looking fresh. More Information What is it? Applied twice daily, giffgaff’s device-altering Cracked Screen Balm keeps phone screens looking as youthful as the day they were first unboxed. giffgaff’s unique rich and creamy formula contains rejuvenating technologies that instantly repair damaged screens, leaving smartphones with a radiant, healthy glow.           Available to purchase online only from April 1 st while stocks last.     How to use   Apply modestly to your smartphone screen twice daily to prevent cracking or apply generously to remove existing cracks.     Product details   Dermatologically tested. Fragrance Free. Paraben Free.  Not tested on animals or phone screens.     Warnings For external use only. Avoid direct contact with eyes. Should this occur, rinse immediately with water. For use on all types of smartphones.    
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The article you're viewing has been archived and is no longer being maintained. The information might be out of date. Fret not, visit our community, where our members are always ready to help you.   A profile badge is a panel that appears next to all your posts. More Information What information is displayed on a profile badge? Your profile badge can show your community statistics including the following:   By default (These cannot be removed)   Your community avatar (picture) Your community member name Your community rank Your community registration date Optional   Topics started Blog articles started Kudos Received Best Answers received How to add a profile badge To add or amend your profile badge simply select Community from the top menu then Preferences     Now select Personal Profile and then Profile Cards     Or you can click here to be directed to the Profile Cards page.     Tick the box next to "Display your profile card on your posts" Now select a background Now tick the details you want to display: Topics, Blog articles, Kudos & Best Answers Now click Save (Don't forget) All your existing and future posts will display a profile badge similar to this one:     Advice   If you have no relevant statistics in certain categories, then it is suggested that you do not select them to keep your badge to a more reasonable length.   How to remove a profile badge If you no longer wish to have your profile badge displayed on your posts simply go to your Profile Card page and remove the tick next to "Display your profile card on your posts"    
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The article you're viewing has been archived and is no longer being maintained. The information might be out of date. Fret not, visit our community, where our members are always ready to help you. We like to give our members more and more reasons to celebrate. So here is another one. On 11th July 2018 the giffgaff goodybag range is being updated to the following:   Please note: The £10, £12, £15 and £20 goodybags will be boosted with an extra 1GB for the members who have previously bought 2 goodybags.     Check the official announcement More information What are the goodybag changes? Well, there's not only one but 7 changes: £5 goodybag: The amount of data will be increased five-fold, moving from 100 MB to 500 MB £7.50 goodybag: The amount of data will be doubled, moving from 1 GB to 2 GB £15 goodybag: The amount of data will be increased by a third from 6 GB to 8 GB £18 goodybag: This will be retired from the list of available goodybags £20 goodybag: This will change from Always On data to 20 GB. NEW : There will be a new, improved Always On goodybag for £25, giving you 20 GB of data at full speed and a reduced data speed of 384kbps from 8 AM to Midnight. £5 gigabag: The 500 MB data-only gigabag will be retired, as the new £5 goodybag supersedes it .   Please note: Members selecting the £10, £12, £15 and £20 goodybags will receive +1GB of data  if they have previously bought 2 goodybags. When do the changes happen? Everything is set for 11th of July 2018. From this date, when your next goodybag starts, you’ll simply start to enjoy the new data allowances (if your goodybag is one of the ones that are changing). I've got a recurring goodybag set, do I need to do anything? Members who have a recurring goodybag expiring on the night of the 10th July, will get one more round of that goodybag.   Otherwise, if you have a £5, £7.50, £15 or £20 recurring goodybag which is set to expire on 11th of July or after you will just enjoy the new data bundle sizes with the next one.   In case you’re on the £18 goodybag we’ll automatically move you to the £15 goodybag as it will now come with 8 GB of data, saving you £3 a month. If you want more data though, you can choose the new 20 GB goodybag for £20  or the new Always On starting the launching date. I've got a queued goodybag, what happens in my case? If you have a £5, £7.50 or £15 queued goodybag which should start after 11th July you will just enjoy the new data bundle sizes. The  £18 and £20 goodybags which were queued before 11th of July will stay at the existing allowance. ...as for the £5 gigabag The £5 gigabag is retiring but good news for you. If you have a queued or recurring £5 gigabag, you will automatically be moved to a £5 goodybag if this is set to start after 11th July. You don't need to do anything, just enjoy the data plus the minutes and texts available. I’ve ordered a SIM and pre-paid the goodybag. Will I get the new allowances? If you ordered a SIM and paid for a goodybag before 11th July but you activate after the 11th, then: If you bought a £5, £7.50, £15 goodybag or a £5 gigabag, you will automatically get the new allowances; Let’s say you got a £18 goodybag. In this case, you will be given a £20 goodybag at no extra cost; If you bought a £20 goodybag, you will get Always On data for that goodybag, before being migrated over for the next one. Do I still get the +1 GB extra for my goodybag? The rules and eligibility around the ‘+1 GB extra’ proposition do not change, i.e. members who’ve bought 3 qualifying goodybag purchases will still get it.   The extra GB data comes with the £10, £12, £15 and £20 goodybags. More about the eligibility and the extra GB feature in this article. What else should I know? In addition to this update, we're aligning the length recurring and non-recurring goodybags for the ones starting on 11th July. Thus, both recurring and non-recurring goodybags are due to last one calendar month.   Our terms and conditions can be found here and will be updated to reflect this change on 11th July.
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The article you're viewing has been archived and is no longer being maintained. The information might be out of date. Fret not, visit our community, where our members are always ready to help you.   As you might have read in the SMS or email we have sent you, we will be doing a bit of work improving your data experience. This update will temporarily affect your data access, but all you need to do to get it back is to restart your device and you will be good to go.   Read more Have you received a text message from us and 2 days later data access stopped? Don't worry, all you need to do is turn your phone OFF and ON again and all should be working as usual. Why are we doing this? A while ago we implemented a redirect for some old internet settings (sometimes called an APN) which meant that members that did not have the correct internet settings will still be able to use their mobile internet.   Unfortunately, we have noticed that the redirect we have implemented does not work abroad, so we're implementing a fix. This means those members that do not have the correct settings will get them automatically updated next time their restart their phone This process will happen over a month starting on the 12 July and ending mid-August.   We will process smaller batches each weekday. The members that are going though the process will notice their data will stop working and all they need to do is to restart their device. We are also planning on sending a text message to all the impacted members to make sure they are aware of what is happening.   Benefits After this fix has been implemented, you should have no problem with your data while roaming and will be able to use it in the UK like normal. Have you restarted your device but still cannot access data? Have a look at this service thread we have on the community where you can read the latest updates and also share with us and our members what you are experiencing. 
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giffgaff introduces DATR a new dating app for the phone obsessed .
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