The title is self-explanatory. When something goes wrong with the infamous form - please save my text. Don't waste my time. Don't make me furious.
My patience fizzed out last night when I spent time carefuly filling in all boxes (most of which were irrelevant to my query), then clicked...
...only to be presented with this useless result:
"There were problems"
What problems?
What should I do?
Should I try again?
Should I try something different?
And all my input text erased. Why?
Mind boggles. Enough has been written here about Ask an Agent form, to the point it really seems giffgaff doesn't want us to contact agents that much. Please prove it wrong. (Oh, maybe they are on PAYG contract, who knows. That would be an irony indeed...)
So, just make the form remember the user's input. It's not difficult*. I could probably code it in 30mins.
And if the form gives me a hint what to do next, double points!
* EDIT: I noticed the idea about Changing the iPhone5C colour-selection button to the correct hue of the actual handset. Idea having been accepted. it's turned out it's not an easy thing to do. Change a colour of a button. Oh dear. Is there hope?
(Yes, the form already has JavaScript checks in place, for correct dates etc.... great, but this all goes literary out "of the window" with the above message.)
PS: I do realize we don't want members to inundate Agents with all sorts of requests. Common sense.
But this troublesome form of ours is a single point of contact for some major account issues. And there are better ways of making this work. I am only happy to help in fact.
We won't let you sleep on your Which laurels, giffgaff. We are the boss 