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Auto-email proof of sim/phone barring for insurance claims

Auto-email proof of sim/phone barring for insurance claims

This was posted on FB waall this morning


"giffgaff, why don't you automatically send proof of handset/sim barring? I'm unable to claim on my insurance without this. Smiley Sad"


Seems reasonable, and not too resource intensive.


Searched and no duplicates found




Phil  (woohoo, first idea Smiley Very Happy)


I would think if this was automated then it would actually save resources as at the moment an agent has to send this out manually each time its requested. Surely the idea is that of whoever posted it on Facebook??? Rick.

@goonerrick - fair enough Smiley Happy


Although its one thing to moan about something and something else to try and do something positive about it Smiley Wink

giffgaff; ergo sum
this is a great idea mate because that way people wouldn't need to wait to submit their insurance claim because it seems this is always the last piece of information people require and they need message an agent for the information and have to wait upto 72hrs to receive it and that holds their claim up also it would be less job for the agents to do this is a great idea all round for everyone so well done for this idea mate
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That sounds potentially a bit tricky to me.


If someone loses a phone and there is a prospect of finding it again, which is fairly common, they don't necessarily want a report form generated immediately. 


If there has been a report form generated, then the network ought to be some fairly circumspect about unblocking the phone if it is found later, as in theory as far as they know the owner may have claimed on the insurance by then, and they don't want to be in a position of potentially supporting fraud


So personally, if I lose a phone perhaps temporarily, I don't want an auto-report straight away. I'd prefer to wait until I'm absolutely certain it's gone, and only then make the request manually.

Einstein a go-go
great idea phil and if its auto enabled be even better
giffgaff; ergo sum

This is a great idea, something like this would really help a lot of users.

big cheese
Yes sounds very useful maybe needs tailoring but basic concept is sound
I ate the FAQ

Yes I suppose what you are saying is that this could be generated automatically when the lost/stolen link is used and the bar phone option is selected.


I see what Andy0 is saying so the email should contain words covering the fact the this just proves that a request to block the phone has been requested but that this could have been subsequently removed.  People could still be committing fraud even if they asked for this manually and any unblocking of the phone should then warn people that the previous email is no longer valid.


Seems sensible to me (though not the highest of priorities) so kudos from me Smiley Happy, well done Phil 1st Idea and over the 10 kudos already. Smiley Happy


Its sensible because then more people would be aware of how to steer clear of a ban!