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CUSTOMER SERVICE

I wanted to suggest that gg should have a customer service number which we can call or text for free for help. I was abroad and there was a network which you could text the customer service members for help with anything and you'd get a faster reply than an email.

 

PLEASE KUDOS IF YOU WANT TO VOTEESmiley Happy

71 Comments
phenomenon

Won't happpen, as it goes against everything giffgaff stands for (minimal use = minimum waste), besides they won't be able to support such a feature will their current 14 employees!

pathfinder

This will never happen. Giffgaff passes on the savings that it makes from not having a call centre onto us, the customers, resulting in cheaper calls. Any help that is required is answered via the community forums, or if you can't find an answer there you can 'ask an agent' by email.

newcomer

Erm, the whole point off giffgaff is that there are no call centers, which makes everything cheaper, and you get a helpful community of users if you have questions... No kudos for you, sorry! Smiley Tongue

enigma

That's a bit like asking mcdonalds to sell fried chicken

novice

Not a new idea and totally against the ethos of gg. If against it; it would just drive costs up, ruin the community support concept and cost us all more in the long term.

former giff-staffer
Status changed to: Not For Us
The whole point of giffgaff is that we do not have call centres, so this would go against our ethos and this is therefor not a suitable idea for us.
newcomer

Would I be able to get a Sim card for the iphone 4?

pathfinder

You get a normal sim and carefully cut it down to size using scissors (that's what I did, works fine) or you can buy a microsim cutter for a few quid.

enigma

Sorry but how on earth does someone end up on this post of all posts to ask for an iPhone SIM card...

 

Really makes you wonder!

newcomer

It stinks when you are trying to get help with a problem and you can't get it because there is no-one there to give it. This so called community can't help either and all you get is "Ask the community" driving you nuts because you go in circles ending up where you started.


samirah123 wrote:

I wanted to suggest that gg should have a customer service number which we can call or text for free for help. I was abroad and there was a network which you could text the customer service members for help with anything and you'd get a faster reply than an email.

 

PLEASE KUDOS IF YOU WANT TO VOTEESmiley Happy