On the ask an agent page, it says 24 hours. Agents have been taking longer and longer to respond lately, so I think it should say:
Agents can take up to 48 hours to respond. On average they respond within 24 hours.
This will stop new customers getting annoyed waiting for agents to respond
Kudo if you agree - giffgaff look at ideas with 10 or more kudos!
I have never had a good idea, and will never have an accepted idea
@Liam, well that's blantently wrong as your labels idea was accepted last week! Chin up, x
Oh, forgot about that lol
But it hasn't been implemented yet, so I dont count it
Also, 1/53 ideas accepted is VERY bad
I have not failed. I've just found 10,000 ways that won't work.Thomas A. Edison
This is not a pointless post
hazel22 wrote: Status changed to: Not Suitable Hi guys, I've checked in with the Service Manager who has confirmed our agents are responding to cases well within 24 hours, so this idea isn't needed, but thank you for your contribution and I look forward to your future ideas!
Status changed to: Not Suitable
Perhaps you could let me know who this Service Manager is, so I can ask him or her for some progress on things which have been going on for much too long, including sometimes without response for more than 3 weeks, and the failure to restore a support thread which was hidden from me 4 weeks ago while it was right in progress with a current incoming caller ID issue on a replacement SIM activated at last after nearly 4 months without service.