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Clarify premium rate text pricing

Clarify premium rate text pricing

At present the UK call price list contains the following entry for premium text prices.

 

Premium texts10p to £1.50 per text

 

 

However, the Special Charges Code of Practice page is a lot more helpful.

 

It clarifies the pricing by stating the network setup fee as well as mentioning shortcodes.

 

Premium text messages and shortcodes10p network setup fee plus
up to £1.50 per text received

 

 

Please update the price list page with the details from the latter entry.

 

Premium text messages and shortcodes10p network setup fee
plus up to £1.50 per text

 

 

Edit: Additionally, the upper limit is £10 per message, not the £1.50 stated here.

 

 

Idea Issue Tracker

 

 

8 Comments
counsellor
it would be good to have clear pricing
enigma

yes that would be good......a kudo from me.

pupil

Wait, does this mean that, in theory, a premium text could be charged up to £1.60?

augur

Good point. With the advent of charity donations by text, it's not uncommon to see numbers which cost £5 or £10 'plus one standard rate text message'.

 

Further clarification and detail appears to be needed.

 

scholar

I see people getting caught out like that all the time. it should be clearer

ace of spades

I raised the issue of the misleading premium text prices a few years ago, supported

navigator
Should it also mention that you can be charged for RECEIVING a premium-rate text? This is totally contrary to what people would expect, since you can receive texts free even when roaming outside the EU.
kingpin
Good idea @ian011 - I'm all for better clarity