Knowledge Base

Goodybag clarification

Goodybag clarification

Some of the most common questions in the help forum are:


"I bought a Goodybag. Why is my call credit balance depleting?"


"I bought a Goodybag. Why can't I call 084 and/or 087 numbers?"



On the goodybags page please add this clarification:


Goodybags include "UK minutes" for the following calls:

  • 01 and 02 numbers (not including Jersey, Guernsey or Isle of Man)
  • 03 numbers
  • standard mobile numbers beginning 071075 and 077079 (not including Jersey, Guernsey or Isle of Man)
  • voicemail on 443 (each call takes one minute from the allowance)

All other calls require separate airtime credit.


Charges for 084, 087, 09 premium rate, 070 personal numbers and other non-inclusive calls are listed here.

Charges for international calls (including Jersey, Guernsey and Isle of Man) are listed here.



Idea Issue Tracker




Yeah thats a good idea! Or maybe gifffgaff could send a you text when youve bought a goodybag telling you, so that you take it in!


This topic alone generally generates several thousand help forum threads per year.


I can't see this idea being supported by many of the dozen or more people who currently earn easy payback from posting the same cut and paste answers (some of them with out of date information) several times per day.



Yeah, sock it to 'em, the cut and pasters!


Seriously, anything that would cut down the number of cries for help should be supported. 



kung fu master
Status changed to: Idea Vault