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Status: Not For Us
by contributor ethani99 contributor on ‎03-08-2011 18:56

hey giffgaffers,


I know alot of members have stated that they forgot their username and I seen an idea which was declined as a duplicate earlier regarding this issue so here's my thought on it.


Can giffgaff enable active members (who already have an active SIM card) to log into their giffgaff accounts by entering their giffgaff mobile number into the username field?


Obviously those who don't have an active SIM card won't have a giffgaff number but at least those members who do have an active SIM will be able to log into theirs and order goodybags etc as well as see their username again. Smiley Wink


I'm not sure if this is a viable option for giffgaff to use but it's worth putting out there to see if members think it would be helpful. Smiley Very Happy



Status: Not For Us
Hey folks, we don't want to do this as it might encourage members signing up with their number - which is something we're trying to eradicate - Thanks for the Idea and we look forward to your next one!
by gavgav
on ‎03-08-2011 18:57

That will be very hard/long and expensive to implement!!!!!!

by ed33
on ‎03-08-2011 19:02

I'm not sure if Lithium allows aliases, and I think it'd be quite difficult to implement, but it would fix the problem!

by contributor ethani99 contributor
on ‎03-08-2011 19:03

gavgav - I doubt it as your mobile number and username are already linked to your giffgaff account and are unique to it so the hard or long work is already done and I can't imagine such a minor adjustment to the log in costing giffgaff very much either.



by contributor ethani99 contributor
on ‎03-08-2011 19:05

ed33 - that may well be the case but if giffgaff at least ask Lithium then they will know for sure! lol Smiley Wink

by andreww
on ‎03-08-2011 19:22

Splendid idea Smiley Wink Seems to be a common issue, so makes complete sense it technically possible. Happy to support Smiley Happy

by joolzian
on ‎03-08-2011 19:30

Surely this would allow anyone with your number to access your account

by jps123
on ‎03-08-2011 19:31
If this gets set up what will happen when you port a new number to your account? Iv just ported my number in after being here for over 3 months. I like the idea tho
by andreww
on ‎03-08-2011 19:35

@joolzian - no I think the proposal is phone number for those members who have forgotten their user name, so there is no greater risk - and in fact less!!


@jps - good point!

by moogl3s
on ‎03-08-2011 19:47
@joolzian - I know your username so does that allow me to access your account? I think this is a good idea, it'd make having to implement a forgot username suggestion obsolete at the same time.
by contributor ethani99 contributor
on ‎03-08-2011 19:48

@ andreww thanks for the support! Smiley Happy


@ joolzian no i meant that you would enter your mobile number into the username field and then your password.


@ jps123 your ported number would simply replace your original giffgaff number as it does on your giffgaff account anyway! Smiley Wink


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