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Make 084, 087 and 070 call charges as prominent as those for 01, 02, 03 and standard 07 mobiles.

Make 084, 087 and 070 call charges as prominent as those for 01, 02, 03 and standard 07 mobiles.

Since at least August 2006,[1] the Ofcom General Conditions require the call prices for 084, 087 and 070 numbers to be given equal prominence in terms of location and format to those for 01, 02, 03 and standard 07 mobile numbers:

 

3. Customer information and advice: published price lists and websites

3.1 The Originating Communications Provider that is responsible for the retail billing of NTS Calls, 0870 calls and calls to Personal Numbers to the end-user shall publish the usage charges required to be published under General Condition 10.2(d)(ii) for NTS Calls, 0870 calls and calls to Personal Numbers on its website and in published price lists in a way that gives those charges the same prominence in terms of location and format given to charges for geographic calls, calls to mobiles and call packages, including bundles.

 

 

At present, the 084, 087 and 070 call prices are hidden in an "other UK numbers" drop-down needing an additional click to access them.

 

It's probably no coincidence that some of the most common questions in the help forum are:

 

"How much does it cost to call 0844 / 0845 / 0870 numbers?"

and

"I bought a Goodybag. Why can't I call 084 and/or 087 numbers?"

 

 

Please move the call prices for 084, 087 and 070 numbers up to the top table thereby joining those for calls to 01, 02, 03 and standard 07 mobile numbers.

 

 

Idea Issue Tracker

 

 

15 Comments
governor
Good stuff
head honcho
Agree with this as an idea.
augur
Calls to landlines starting 01, 02, 0310p per minute
Calls to giffgaff 07 mobile numbersFree
Calls to other standard UK mobiles starting 071075 and 07707910p per minute

Calls to non-mobile 07 numbers.
For detailed listing click here

Click to reveal
074060, 074061, 074062, 074063, 074064, 074065, 074066, 074067, 074068, 074069, 074171, 074172, 074176, 074177, 074179, 074181, 074182, 074185, 074186, 074188, 074390, 074391, 074409, 074410, 074411, 074412, 074415, 074417, 074418, 074419, 074515, 074516, 074517, 074572, 074574, 074577, 074578, 074579, 074580, 074581, 074582, 074583, 074584, 074588, 074653, 074655, 075203, 075204, 075205, 075207, 075208, 075209, 075370, 075373, 075375, 075376, 075377, 075590, 075591, 075592, 075593, 075595, 075597, 075598, 075599, 075710, 075718, 075890, 075891, 075892, 075893, 075898, 075899, 077000, 077001, 077442, 077443, 077444, 077445, 077446, 077447, 077448, 077449, 077530, 077552, 077553, 077554, 077555, 078220, 078221, 078222, 078224, 078225, 078226, 078227, 078229, 078644, 078722, 078727, 078730, 078744, 078745, 078922, 078925, 078930, 078931, 078933, 078938, 078939, 079110, 079112, 079118, 079245, 079780, 079781, 079782, 079783, 079784, 079785, 079786, 079787, 079789.
20p per minute
20p per text
Calls to personal numbers starting 07050p per minute
Calls to freephone numbers starting 0800, 0808Free
Calls to numbers starting 0843, 0844, 084512p per minute
Calls to numbers starting 0870, 0871, 0872, 087312p per minute

 

The complete amended call price list would look something like this image.

academic

Simple but useful idea. Supported.

 

Hopefully the idea gets implemented quickly.

chaperon

In all honesty, GiffGaff do a really good job of publishing their tarrifs in a way that makes them easy to find. Not saying it could not be better but it is far easier to find than any of the competitors e.g. on 3 you have to go to page 26 of the downloadable full tarrif guide where it states from 20.4p/min or 35p/min + 35p per call, Orange you will search high and low to even find that much!

head honcho

good idea

aspirant

great idea to have a simple list of call charges in a prominent place. i would add to that list another extra box saying if these numbers are included in your goodybag or not.

newcomer

Good idea Smiley Happy

navigator
Yes good idea
augur

Call prices for 0870, 0871, 0872, 0873 numbers have recently been moved up to the top table.

 

Call prices for 0843, 0844, 0845 and for 070 numbers have not yet been moved up.