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O2 Status checker - Sticky on Service Updates:Notice board

Status: Implemented
by giffgaff; ergo sum bertiebat ‎13-10-2011 20:54 - edited ‎18-10-2011 17:00

Very simple idea, but I really think this would be really helpful for newcomers until giffgaff do something more sophisticated  Smiley Happy

 

PROBLEM 

When I first joined my SIM didn't work and I naturally looked at the Service Updates board to see if there were any problems that could explain that.   There were none listed and it took a while of searching in the other forums to find suggestions on using the 02 status checker.  

 

SOLUTION

Create a locked sticky single post thread in the Service Updates board (so that people can't post to it and it is permanently at the top) entitled 'Check for local network issues' and include a message along these lines.

 

If you are having problems with calls, texts or the Internet that aren't explained by other posts on this board then please first check for local issues in your area by using this tool - http://bit.ly/o2status. (or a version of this giffgaff coverage checker http://community.giffgaff.com/t5/Join-Considering-giffgaff/New-and-improved-Coverage-map/m-p/40258#M...)

 

Please note that agents are unable to help with problems caused by local network issues.  For non network issues maybe see if the community can help by posting your problem here http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/bd-p/QA1

 

BENEFITS

Helpful/logical place for finding this tool and could stop people raising unnecessary tickets with the agents.  Smiley Happy

Note this is just a one off thread/post that doesn't give live updates, just the link to the 02 status checker.

 

Comments welcomed Smiley Happy

Comments
as7861
oracle

digged deep and found it Smiley Wink 

 

http://community.giffgaff.com/t5/Join-Considering-giffgaff/New-and-improved-Coverage-map/m-p/40258#M... 

 

 Just need it to get the code cleaned up and get it stickied Smiley Wink 

heathercharters
counsellor

That's pretty cool, here I borrowed the code Smiley Tongue

 

<TABLE border="0" width="503" height="336">
<TBODY>
<TR>
<TD width="497" height="76">
<P>&nbsp;</P>
<IMG src="http://www.igaff.co.uk/coveragebeta/giffgaff-logo.jpg" border="0" width="336" height="150" align="middle" />
    </TD>
</TR>
<TR>
<TD height="254"><IFRAME src="http://maps.hdcoveragemaps.com/cust/68AA7B45/uk-o2-postcode-checker-new-cutdown.html#http%3A%2F%2Fst..." width="500px" height="210px" name="right" align="center"> </IFRAME>
<P>&nbsp;</P>
<P> <SPAN class="size"><SPAN class="size">© 2010 Danielclo1il </SPAN></SPAN></P>

giffgaff; ergo sum bertiebat
giffgaff; ergo sum

Yes including that link instead of the 02 standard link in the sticky in the notice board would be great (but it doesn't seem to display properly for me and I'm not techy enough to know why?)

 

Would still like to keep it how I suggested but just change the link to that instead as I think having some message about not contacting the agents and it not being a problem listed on the notice board is important.

as7861
oracle

hey, 

 

i have tried this code on my website. 

<IFRAME src="http://maps.hdcoveragemaps.com/cust/68AA7B45/uk-o2-postcode-checker-new-cutdown.html#http%3A%2F%2Fst..." width="500px" height="225px" name="right" align="center" frameborder="0"> </IFRAME>
<P>&nbsp;</P>
<P> <SPAN class="size"><SPAN class="size">© 2010 Danielclo1il </SPAN></SPAN></P>

 

and it is the cleaned up code Smiley Wink but i can not put it into forum for some reason. or i would have. 

viv3
consultant

Sounds like a good idea

nsp
scholar

Sounds like a logical, simple solution to a problem. You have my support - idea kudo'd

hazel22
former giff-staffer
Status changed to: Working On It
Hi! We're very happy for you and Syorkdeano to combine ideas and make a thread which we can sticky in Service Updates Smiley Happy The member who creates the thread will have to be responsible for updating if regularly. http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/Weekly-maintenance-list/idi-p/2047467
as7861
oracle

@hazel22 

 

I think bertiebat was talking about getting the o2 status stickied but i could have misunderstood you Smiley Happy 

 

 

marvel andy0 marvel
marvel

as7861 wrote:

 

@hazel22 

I think bertiebat was talking about getting the o2 status stickied but i could have misunderstood you



I think that would be rather simpler and less work than occasional posts just copying out its content

hazel22
former giff-staffer
Status changed to: Implemented
Syorksdeano now does this every week in our Service Updates forum Smiley Happy Thanks to the both of you for making this happen for our members!