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O2 Status checker - Sticky on Service Updates:Notice board

O2 Status checker - Sticky on Service Updates:Notice board

Very simple idea, but I really think this would be really helpful for newcomers until giffgaff do something more sophisticated  Smiley Happy

 

PROBLEM 

When I first joined my SIM didn't work and I naturally looked at the Service Updates board to see if there were any problems that could explain that.   There were none listed and it took a while of searching in the other forums to find suggestions on using the 02 status checker.  

 

SOLUTION

Create a locked sticky single post thread in the Service Updates board (so that people can't post to it and it is permanently at the top) entitled 'Check for local network issues' and include a message along these lines.

 

If you are having problems with calls, texts or the Internet that aren't explained by other posts on this board then please first check for local issues in your area by using this tool - http://bit.ly/o2status. (or a version of this giffgaff coverage checker http://community.giffgaff.com/t5/Join-Considering-giffgaff/New-and-improved-Coverage-map/m-p/40258#M...)

 

Please note that agents are unable to help with problems caused by local network issues.  For non network issues maybe see if the community can help by posting your problem here http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/bd-p/QA1

 

BENEFITS

Helpful/logical place for finding this tool and could stop people raising unnecessary tickets with the agents.  Smiley Happy

Note this is just a one off thread/post that doesn't give live updates, just the link to the 02 status checker.

 

Comments welcomed Smiley Happy

25 Comments
heavy hitter

You mean if your local area has problems put it on giffgaff?

I ate the FAQ

No it's just a thread giving the link to the 02 status checker.  A one off with nothing else except the blurb and the link.

heavy hitter

Yes nice idea. Smiley Happy

cicerone

would be useful to members if they did look at the sticky... alot of people just post a new thread

navigator
Dont we have this on the handy links on the gg dashboard?
heavy hitter

@jps123

 

Yes, right at the bottom of the page where hardly anyone goes ever.

I ate the FAQ

Maybe (never noticed it)  but people sometimes come to the Service board when they have issues with the network and it's a natural place to have this information.

navigator
Iv just checked its the coverage checker on the links. So yes i agree with this
counsellor

It might be best suited to Essexmates sticky in the help section, or on that animated banner thing they have

top cat

I remember vincent managed to embed it into the thread Smiley Wink Maybe he can do it again with the updated o2 status Smiley Happy 

 

But overall i think this is a great idea Smiley Wink