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I think it would be nice if we could order a GoodyBag or apply credit via text
I'll explain scenario, today i wanted the £5/month GoodyBag but really did not want to log on to my laptop [cos its sooo slow], so could have just texted "£5 Goodybag" to a GG phone number, [if your credit card details are saved online] they then in a text back ask me to confirm what i am buying and then apply the respective goodybag/credit to my account. Then if i wanted credit i could have texted "£5 credit".
Just an idea, leave your comments or if you like it Kudos the idea
please note: i added the "apply credit" idea from the response from 'geekonthepc'. So many thanks to him/her
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sounds like a plan
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I have two questions for you giff gaffers, firstly, sorry for sounding kinda lame but what is a kudos and how do I give one?
Secondly, how do I buy a goody bag?
Thank you for your help giff gaffers x
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I believe this decision prohibits giffgaffers from topping up in a number of scenarios.
The problems voiced by giffgaffers centre around the inconvenience impacted on them by the methods of payment, simply put;
Mobile + Credit Card + Computer + Internet Access
Mobile + Shop + Cash/Card + Journey
In these examples a number of conditions have to be true at one time to complete a payment. The uniting condition is that you have to be in a certain location, either at a shop or at the computer.
SMS payment simplifies the equation thusly;
Mobile + 1 SMS
(If using beem, they would have to set up an account)
Automatically, customers are no longer forced to travel to make payments - they can do it on the spot. The only time they need visit a shop or a computer is if they don't have enough credit to send 1 SMS.
Vincent - I suggest that giffgaff give this more thought!
Poll your users, see how many would use SMS payment.
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IVR cannot service the need INSTEAD OF SMS payment because it will take a lot longer for customers to do. I imagine it will cost giffgaff more as well.
19th May 2015 - Evening guys, this Idea is over 5 years old, and whilst we don't want to say we won't ever do it - it is habitually is de-prioritised due to the complex nature of the system, and a concern it would raise cases for members accidentally buying the wrong goodybag. This idea can absolutely be re-posted when the new Platform launches, and members can have a fresh discussion about whether they want this and whether they think it would benefit giffgaff to have.