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Please make call prices more clear and fix errors.

Please make call prices more clear and fix errors.

Comments on the pricing here: http://giffgaff.com/index/pricing, mostly under the "other UK numbers" button.

 

Please confirm that "Premium calls" are those that begin "090, 091 and 098".

 

Please confirm that "Corporate numbers" refers to those beginning "055".

 

Please confirm that "Personal numbers" are those that begin "070".

 

Please confirm that "Pagers" refers to numbers beginning "076".

 

Please confirm what prefix "Special services" refers to. There is no clue in the price list.

 

 

You list a price for "081" and "089" numbers. There are no such numbers in use in the UK. Please remove those from the list.

 

Please confirm that numbers beginning 056 are "VoIP numbers".

 

Please confirm the price of calls to helpline numbers beginning "116". There is nothing listed.

 

Please also note that "123" is NOT the number for the "police non-emergency service". 123 is the speaking clock.

 

Sorting the prefixes into numerical order will considerably boost the readability.

 

Please fix the "£1.5" price to read "£1.50".

 

The "Special services" item appears to be redundant and can be removed from the list.

 

Please mention that calls, texts and MMS to Jersey, Guernsey and Isle of Man numbers are charged at a different rate, with a link to where to find that pricing information.

 

Please add a link to more detailed call pricing for 090, 091 and 098 numbers.

 

Update 2014-02-10: See the additional clarifications and example in this post.

 

 

Please confirm standard mobile numbers are those beginning 071–075 and 077–079.

 

Please add the voicemail number (443) for clarity.

 

Update 2014-05-09: See the updated example page detailed in this post and directly after. a

 

 

Please move the call prices for 084 and 087 numbers up to the top table to comply with Ofcom rules.

 

Update 2014-05-25: See the additional thoughts and example page detailed in this post and directly after. c

 

 

Please move the call price for 070 numbers up to the top table to comply with Ofcom rules.

 

Please sort the various non-mobile 07 prefixes into numerical order and add a leading zero to each one for readability.

 

Please move the non-mobile 07 numbers entry up to the top table so that it is next to the standard mobile pricing.

  

Please add text confirming that calls to 084, 087, 090, 091 and 098 numbers are charged in per-minute increments.

 

Please remove the duplicate entries from the £4 per minute 118 DQ numbers list and sort the remaining entries into numerical order for readability.

 

Update 2014-07-24: See the:

  • complete list of issues in this post detailing 33 changes
  • updated list of non-mobile 07 numbers in this post
  • updated list of £4 per minute 118 DQ numbers in this post
  • updated example in this post
  • example page mock-up in this post.

The latest version of the downloadable code is linked from this post. d

 

Update 2014-07-24: The premium rate services PDF price list suggests that 090, 091 and 098 calls are charged by the second after the first minute.

 

Update 2014-07-31: An older price list found elsewhere seems to suggest that 055, 056, 070, 076, 084, 087 and 118 numbers are charged by the minute.

 

 

Idea Issue Tracker

 

 

47 Comments
augur

Thanks!

 

Please make sure the copy-writer reads the long comment that can be found about half way down the first page of comments. That has a lot more detail than the original post.

 

Additionally, please delete all mention of 081 and 089 as those numbers do not exist.

 

Finally, please confirm what "special services" means, else delete that entry if no-one knows and there are no remaining number ranges unaccounted for.

 

 

newcomer

Can't there also be a page where someone could type the number in, hit check and then the price comes up?

 

 

augur

Non mobile 07 numbers

 

74066, 74060, 74061, 74062, 74063, 74064, 74065, 74067, 74068, 74069, 74171, 74172, 74176, 74177, 74179, 74181, 74182, 74185, 74186, 74188, 74390, 74391, 74409, 74410, 74411, 74412, 74415, 74417, 74418, 74419, 74515, 74516, 74517, 74572, 74574, 74577, 74578, 74579, 74580, 74581, 74582, 74583, 74584, 74588, 74653, 74655, 75203, 75204, 75205, 75207, 75208, 75209, 75370, 75373, 75375, 75376, 75377, 75590, 75591, 75592, 75593, 75595, 75597, 75598, 75599, 75710, 75718, 75890, 75891, 75892, 75893, 75898, 75899, 77000, 77001, 77442, 77443, 77444, 77445, 77446, 77447, 77448, 77449, 77530, 77552, 77553, 77554, 77555, 78220, 78221, 78222, 78224, 78225, 78226, 78227, 78229, 78644, 78722, 78727, 78730, 78744, 78745, 78922, 78925, 78930, 78931, 78933, 78938, 78939, 79110, 79112, 79118, 79245, 79780, 79781, 79782, 79783, 79784, 79785, 79786, 79787, 79789.

 

 

Directory Enquiries starting 118 - numbers charged at £4 per minute.

 

118003, 118020, 118030, 118040, 118066, 188071, 118109, 118110, 118118, 118115, 118122, 118126, 118127, 118130, 118131, 118133, 118137, 118144, 118148, 118149, 118156, 118157, 118165, 118169, 118174, 118176, 118188, 118190, 118194, 118196, 118200, 118212, 118214, 118247, 118248, 118255, 118260, 118270, 118288, 118313, 118377, 118404, 118414, 118500, 118505, 118544, 118547, 118551, 118555, 118558, 118577, 118586, 118590, 118595, 118606, 118616, 118633, 118644, 118654, 118661, 118766, 118777, 118800, 118819, 118818, 118820, 118844, 118868, 118880, 118888, 118885, 118891, 118899, 118940, 118942, 118951, 118954, 118951, 118976, 118978, 118988.

augur

As the detailed notes I added half way down page 1 of this thread were essentially meant to turn this into a 30 minute copy and paste and publish exercise it is disappointing that these simple changes are still unactioned three months after the suggestions were made.

 

However, I note there are other unactioned suggestions that are far older than this one so I guess there is a long queue and not enough man hours to cover it all.

 

augur

The completed page code but with the dynamic parts disabled.

 

 

UK prices

 

Calls, texts, call forwarding and video calls to giffgaff numbersFree
Calls to landlines starting 01, 02, 0310p per minute
Calls to other standard UK mobiles starting 071075 and 07707910p per minute
Texts to other UK mobiles and landlines6p per text
Voice mail (443)8p per call
Mobile Internet (up to 20MB)20p per day
Picture messages (MMS) to giffgaff and other mobiles (max 300KB)16p per MMS
Video calls to other mobiles50p per minute
Call forwarding to other mobiles and landlines10p per minute
Freephone numbers starting 0800, 0808, 0500Free

 

 

Freephone numbers starting 0500Free
Corporate numbers starting 05520p per minute
VoIP numbers starting 0568p per minute
Personal numbers starting 07050p per minute
Pager numbers starting 07640p per minute
Non-mobile 07 numbers.
For detailed listing click here

74066, 74060, 74061, 74062, 74063, 74064, 74065, 74067, 74068, 74069, 74171, 74172, 74176, 74177, 74179, 74181, 74182, 74185, 74186, 74188, 74390, 74391, 74409, 74410, 74411, 74412, 74415, 74417, 74418, 74419, 74515, 74516, 74517, 74572, 74574, 74577, 74578, 74579, 74580, 74581, 74582, 74583, 74584, 74588, 74653, 74655, 75203, 75204, 75205, 75207, 75208, 75209, 75370, 75373, 75375, 75376, 75377, 75590, 75591, 75592, 75593, 75595, 75597, 75598, 75599, 75710, 75718, 75890, 75891, 75892, 75893, 75898, 75899, 77000, 77001, 77442, 77443, 77444, 77445, 77446, 77447, 77448, 77449, 77530, 77552, 77553, 77554, 77555, 78220, 78221, 78222, 78224, 78225, 78226, 78227, 78229, 78644, 78722, 78727, 78730, 78744, 78745, 78922, 78925, 78930, 78931, 78933, 78938, 78939, 79110, 79112, 79118, 79245, 79780, 79781, 79782, 79783, 79784, 79785, 79786, 79787, 79789. hide more info
20p per minute
20p per text
Freephone numbers starting 0800, 0808Free
Numbers starting 0843, 0844, 084512p per minute
Numbers starting 0870, 0871, 0872, 087312p per minute
Premium calls starting 090, 091, 098
(charged per call or per minute).
For detailed listing click here
50p to £2.50 per minute
Premium texts.
For detailed listing click here
10p to £1.50 per text
Twitter and Facebook text updateFree
Police non-emergency number (101)15p per call
NHS non-emergency number (111)Free
Emergency Call (112 or 999)Free
Support helplines starting 116Free
Directory Enquiries starting 118
Calls to 118402 (charged £1 per minute).
More information on £4 charges click here

118003, 118020, 118030, 118040, 118066, 188071, 118109, 118110, 118118, 118115, 118122, 118126, 118127, 118130, 118131, 118133, 118137, 118144, 118148, 118149, 118156, 118157, 118165, 118169, 118174, 118176, 118188, 118190, 118194, 118196, 118200, 118212, 118214, 118247, 118248, 118255, 118260, 118270, 118288, 118313, 118377, 118404, 118414, 118500, 118505, 118544, 118547, 118551, 118555, 118558, 118577, 118586, 118590, 118595, 118606, 118616, 118633, 118644, 118654, 118661, 118766, 118777, 118800, 118819, 118818, 118820, 118844, 118868, 118880, 118888, 118885, 118891, 118899, 118940, 118942, 118951, 118954, 118951, 118976, 118978, 118988. hide more info

All others charged at £2.
£2 to £4 per minute
Speaking clock (123)**p per minute

 

Please delete the 081 and 089 entries as those numbers do not exist.

 

Special Services - 20p per minute - please delete this entry.

 

You'll also need to fill in the correct price for calling the Speaking Clock on 123.

 

 

The page could also usefully link to this document.

 

Additionally, please mention that calls, texts and MMS to Jersey, Guernsey and Isle of Man numbers are charged at a different rate, with a link to where to find that pricing information.

augur

The completed page code is available as a single file for download.

 

It contains all of the changes detailed above.

 

augur

The above changes to the price list have added the various prefixes for each number type and sorted the entries within the second table into numerical order. I have been looking at it again and it's still not quite as clear as it possibly could be.

I have now realised that various unrelated things are jumbled up together and related items are sometimes separated. This new version (shown below) is an attempt to fix that.

The top table has been split into two tables. One is for standard calls and the other is for all of the other things, such as texting, MMS and internet.

Ofcom requires the call price for 084 and 087 numbers to be displayed as prominently as the price of calls to 01, 02 and 03 numbers. I have therefore moved those call prices from the hidden table below the fold up to the first table on the page.

I have swapped the order of a couple of other entries and I think the whole thing is now a lot more clear. I have also added sub-headings above each of the first two tables.

The first table contains call prices for 01, 02, 03, most 07 and all 08 numbers.

The second table contains prices for text, mms, video calls, voicemail and internet.

The third table contains call prices for 05, 070, 076, 09 and the various 1xx numbers.

One measure of success might be a reduction in the number of people asking the price for calling 0845 numbers. There currently seems to be at least one of those posts almost every day.

augur
UK prices
Calls
Calls to landlines starting 01, 02, 0310p per minute
Calls to giffgaff 07 mobile numbersFree
Calls to other standard UK mobiles starting 071075 and 07707910p per minute
Calls to non-mobile 07 numbers.
For detailed listing click here

74066, 74060, 74061, 74062, 74063, 74064, 74065, 74067, 74068, 74069, 74171, 74172, 74176, 74177, 74179, 74181, 74182, 74185, 74186, 74188, 74390, 74391, 74409, 74410, 74411, 74412, 74415, 74417, 74418, 74419, 74515, 74516, 74517, 74572, 74574, 74577, 74578, 74579, 74580, 74581, 74582, 74583, 74584, 74588, 74653, 74655, 75203, 75204, 75205, 75207, 75208, 75209, 75370, 75373, 75375, 75376, 75377, 75590, 75591, 75592, 75593, 75595, 75597, 75598, 75599, 75710, 75718, 75890, 75891, 75892, 75893, 75898, 75899, 77000, 77001, 77442, 77443, 77444, 77445, 77446, 77447, 77448, 77449, 77530, 77552, 77553, 77554, 77555, 78220, 78221, 78222, 78224, 78225, 78226, 78227, 78229, 78644, 78722, 78727, 78730, 78744, 78745, 78922, 78925, 78930, 78931, 78933, 78938, 78939, 79110, 79112, 79118, 79245, 79780, 79781, 79782, 79783, 79784, 79785, 79786, 79787, 79789. hide more info
20p per minute
20p per text
Calls to freephone numbers starting 0800, 0808Free
Calls to numbers starting 0843, 0844, 084512p per minute
Calls to numbers starting 0870, 0871, 0872, 087312p per minute
Texts, MMS, video calls, voicemail, internet
Texts, call forwarding and video calls to giffgaff numbersFree
Texts to standard UK mobiles and landlines6p per text
Premium texts.
For detailed listing click here
10p to £1.50
per text
Twitter and Facebook text updateFree
Mobile Internet (up to 20MB)20p per day
Picture messages (MMS) to giffgaff and other mobiles (max 300KB)16p per MMS
Video calls to other mobiles50p per minute
Call forwarding to other mobiles and landlines10p per minute
Voice mail (443)8p per call
This bit's important...

Free to giffgaff:
You need to top-up at least every 3 months to receive free giffgaff to giffgaff calls, if you don't other UK rates will apply as above. The free giffgaff to giffgaff calls last for 60 minutes per call, so you need to hang up and re-dial if you want to keep talking.

Mobile Internet:
Mobile Internet is charged at no more than 20p a day (up to 20MB). If you go over 20MB, you'll be charged extra at 20p/MB.

Free numbers:
We also believe that a free number should be just that, so all 0800, 0808 & 0500 numbers really are free.

Call charges:
Unless otherwise stated, call prices include VAT, are quoted by the minute, and are charged in one second increments after the first minute. A one minute minimum call charge applies unless otherwise stated.

Extent of United Kingdom:
The prices on this page apply within Great Britain and Northern Ireland. Different rates apply for calls, texts and MMS from the UK to Jersey, Guernsey, the Isle of Man and other international destinations. For those rates click here.

Freephone numbers starting 0500Free
Corporate numbers starting 05520p per minute
VoIP numbers starting 0568p per minute
Personal numbers starting 07050p per minute
Pager numbers starting 07640p per minute
Premium calls starting 090, 091, 098
(charged per call or per minute).
For detailed listing click here
50p to £2.50
per minute
Police non-emergency number (101)15p per call
NHS non-emergency number (111)Free
Emergency Call (112 or 999)Free
Support helplines starting 116Free
Directory Enquiries starting 118
More information on £4 charges click here

118003, 118020, 118030, 118040, 118066, 188071, 118109, 118110, 118118, 118115, 118122, 118126, 118127, 118130, 118131, 118133, 118137, 118144, 118148, 118149, 118156, 118157, 118165, 118169, 118174, 118176, 118188, 118190, 118194, 118196, 118200, 118212, 118214, 118247, 118248, 118255, 118260, 118270, 118288, 118313, 118377, 118404, 118414, 118500, 118505, 118544, 118547, 118551, 118555, 118558, 118577, 118586, 118590, 118595, 118606, 118616, 118633, 118644, 118654, 118661, 118766, 118777, 118800, 118819, 118818, 118820, 118844, 118868, 118880, 118888, 118885, 118891, 118899, 118940, 118942, 118951, 118954, 118951, 118976, 118978, 118988. hide more info

All others charged at £2 per minute.
£2 to £4
per minute
Calls to 118402 Directory Enquiries£1 per minute
Speaking clock (123)** p per minute
augur

The completed page code is available as a single file for download.

 

It contains all of the changes detailed above.

 

augur

The above code produces the following page.

 

giffgaff.prices.3.png