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Please make call prices more clear and fix errors.

Please make call prices more clear and fix errors.

Comments on the pricing here: http://giffgaff.com/index/pricing, mostly under the "other UK numbers" button.

 

Please confirm that "Premium calls" are those that begin "090, 091 and 098".

 

Please confirm that "Corporate numbers" refers to those beginning "055".

 

Please confirm that "Personal numbers" are those that begin "070".

 

Please confirm that "Pagers" refers to numbers beginning "076".

 

Please confirm what prefix "Special services" refers to. There is no clue in the price list.

 

 

You list a price for "081" and "089" numbers. There are no such numbers in use in the UK. Please remove those from the list.

 

Please confirm that numbers beginning 056 are "VoIP numbers".

 

Please confirm the price of calls to helpline numbers beginning "116". There is nothing listed.

 

Please also note that "123" is NOT the number for the "police non-emergency service". 123 is the speaking clock.

 

Sorting the prefixes into numerical order will considerably boost the readability.

 

Please fix the "£1.5" price to read "£1.50".

 

The "Special services" item appears to be redundant and can be removed from the list.

 

Please mention that calls, texts and MMS to Jersey, Guernsey and Isle of Man numbers are charged at a different rate, with a link to where to find that pricing information.

 

Please add a link to more detailed call pricing for 090, 091 and 098 numbers.

 

Update 2014-02-10: See the additional clarifications and example in this post.

 

 

Please confirm standard mobile numbers are those beginning 071–075 and 077–079.

 

Please add the voicemail number (443) for clarity.

 

Update 2014-05-09: See the updated example page detailed in this post and directly after. a

 

 

Please move the call prices for 084 and 087 numbers up to the top table to comply with Ofcom rules.

 

Update 2014-05-25: See the additional thoughts and example page detailed in this post and directly after. c

 

 

Please move the call price for 070 numbers up to the top table to comply with Ofcom rules.

 

Please sort the various non-mobile 07 prefixes into numerical order and add a leading zero to each one for readability.

 

Please move the non-mobile 07 numbers entry up to the top table so that it is next to the standard mobile pricing.

  

Please add text confirming that calls to 084, 087, 090, 091 and 098 numbers are charged in per-minute increments.

 

Please remove the duplicate entries from the £4 per minute 118 DQ numbers list and sort the remaining entries into numerical order for readability.

 

Update 2014-07-24: See the:

  • complete list of issues in this post detailing 33 changes
  • updated list of non-mobile 07 numbers in this post
  • updated list of £4 per minute 118 DQ numbers in this post
  • updated example in this post
  • example page mock-up in this post.

The latest version of the downloadable code is linked from this post. d

 

Update 2014-07-24: The premium rate services PDF price list suggests that 090, 091 and 098 calls are charged by the second after the first minute.

 

Update 2014-07-31: An older price list found elsewhere seems to suggest that 055, 056, 070, 076, 084, 087 and 118 numbers are charged by the minute.

 

 

Idea Issue Tracker

 

 

47 Comments
instructor

It's been 2 months now, surely it should be fixed?

augur

It's been 4 months.

augur

A number of additional issues with the price list have been identified.

 

The full list of suggested changes, as shown by the updated example page in a post below, is:

  • the prefixes have been (mostly) sorted into numerical order for readability
  • standard mobile numbers are confirmed as beginning 071–075 and 077–079
  • to avoid confusion, a leading zero has been added to all of the non-mobile 07 prefixes
  • the various non-mobile 07 prefixes have been sorted into numerical order for readability
  • personal numbers are confirmed as being those beginning 070
  • the call price for 070 numbers has been moved up to the top table to conform to Ofcom rules
  • the non-mobile 07 numbers entry has been moved up to the top table so that it is next to the standard mobile pricing
  • the freephone entry has been split into two with 0800 and 0808 in the top table and 0500 now in the bottom table
  • the call price for 0843, 0844 and 0845 numbers has been moved up to the top table to conform to Ofcom rules
  • the call price for 0870, 0871, 0872 and 0873 numbers has been moved up to the top table to conform to Ofcom rules
  • free giffgaff to giffgaff voice calls are mentioned in the top table while free giffgaff to giffgaff text, call forwarding and video calls are mentioned in the middle table
  • all text, mms, video calls, voicemail and internet details have been grouped into a single table for clarity
  • the voicemail number (443) has been added for clarity
  • text has been added warning that calls to Jersey, Guernsey and Isle of Man numbers are charged at a different rate
  • text has been added confirming that calls to 084, 087, 090, 091 and 098 numbers are charged in per-minute increments
  • all 05 numbers (0500, 055 and 056) have been grouped together in the bottom table
  • corporate numbers are confirmed as being those beginning 055
  • pager numbers are confirmed as being those beginning 076
  • numbers beginning 056 are confirmed as being VoIP numbers
  • non-existent 081 and 089 prefixes have been removed from the table
  • premium calls are confirmed as being those beginning 090, 091 and 098
  • a link to more detailed call pricing for 090, 091 and 098 numbers has been added
  • the combined 101 and 123 entry has been split in to two entries
  • the police non-emergency number is now listed as 101 and not as 101 and 123
  • the free to call emergency numbers have been clarified as being 112 and 999
  • helpines beginning 116 have been added and confirmed as being free to call
  • the 118402 DQ service has been made slightly more prominent by splitting off into a separate entry
  • some errors in the £4 per minute 118 DQ list have been fixed and duplicate entries have been removed
  • the remaining £4 per minute 118 DQ numbers have been sorted into numerical order for readability
  • 123 is confirmed as being the speaking clock and charged at 15p per call
  • the "£1.5" price has been fixed to read "£1.50"
  • the "Special services" item was redundant and has been removed from the list
  • various descriptive wording has been tidied up, e.g. 101 and 111.

The overall layout is as follows:

  • the first table contains call prices for 01, 02, 03, most 07 numbers, and all 08 and 09 numbers
  • the second table contains prices for text, mms, video calls, voicemail and internet
  • the third table contains call prices for all 05 numbers, 076 and the various 1xx numbers.

 

Update 2014-07-24: The premium rate services PDF price list suggests that 090, 091 and 098 calls are charged by the second after the first minute.

 

Update 2014-07-31: An older price list found elsewhere seems to suggest that 055, 056, 070, 076, 084, 087 and 118 numbers are charged by the minute.

augur

 

The updated list of non-mobile 07 prefixes is:

 

074060, 074061, 074062, 074063, 074064, 074065, 074066, 074067, 074068, 074069, 074171, 074172, 074176, 074177, 074179, 074181, 074182, 074185, 074186, 074188, 074390, 074391, 074409, 074410, 074411, 074412, 074415, 074417, 074418, 074419, 074515, 074516, 074517, 074572, 074574, 074577, 074578, 074579, 074580, 074581, 074582, 074583, 074584, 074588, 074653, 074655, 075203, 075204, 075205, 075207, 075208, 075209, 075370, 075373, 075375, 075376, 075377, 075590, 075591, 075592, 075593, 075595, 075597, 075598, 075599, 075710, 075718, 075890, 075891, 075892, 075893, 075898, 075899, 077000, 077001, 077442, 077443, 077444, 077445, 077446, 077447, 077448, 077449, 077530, 077552, 077553, 077554, 077555, 078220, 078221, 078222, 078224, 078225, 078226, 078227, 078229, 078644, 078722, 078727, 078730, 078744, 078745, 078922, 078925, 078930, 078931, 078933, 078938, 078939, 079110, 079112, 079118, 079245, 079780, 079781, 079782, 079783, 079784, 079785, 079786, 079787, 079789.

 

 

 

The updated list of £4 per minute 118 DQ numbers is:

 

118003, 118020, 118030, 118040, 118066, 118071, 118109, 118110, 118115, 118118, 118122, 118126, 118127, 118130, 118131, 118133, 118137, 118144, 118148, 118149, 118156, 118157, 118165, 118169, 118174, 118176, 118188, 118190, 118194, 118196, 118200, 118212, 118214, 118247, 118248, 118255, 118260, 118270, 118288, 118313, 118377, 118404, 118414, 118500, 118505, 118544, 118547, 118551, 118555, 118558, 118577, 118586, 118590, 118595, 118606, 118616, 118633, 118644, 118654, 118661, 118766, 118777, 118800, 118807, 118818, 118819, 118820, 118844, 118868, 118880, 118885, 118888, 118891, 118899, 118940, 118942, 118951, 118954, 118976, 118978, 118988.

 

 

 

augur
UK prices

 

Calls
Calls to landlines starting 01, 02, 0310p per minute
Calls to giffgaff 07 mobile numbersFree
Calls to other standard UK mobiles starting 071075 and 07707910p per minute

Calls to non-mobile 07 numbers.
For detailed listing click here

074060, 074061, 074062, 074063, 074064, 074065, 074066, 074067, 074068, 074069, 074171, 074172, 074176, 074177, 074179, 074181, 074182, 074185, 074186, 074188, 074390, 074391, 074409, 074410, 074411, 074412, 074415, 074417, 074418, 074419, 074515, 074516, 074517, 074572, 074574, 074577, 074578, 074579, 074580, 074581, 074582, 074583, 074584, 074588, 074653, 074655, 075203, 075204, 075205, 075207, 075208, 075209, 075370, 075373, 075375, 075376, 075377, 075590, 075591, 075592, 075593, 075595, 075597, 075598, 075599, 075710, 075718, 075890, 075891, 075892, 075893, 075898, 075899, 077000, 077001, 077442, 077443, 077444, 077445, 077446, 077447, 077448, 077449, 077530, 077552, 077553, 077554, 077555, 078220, 078221, 078222, 078224, 078225, 078226, 078227, 078229, 078644, 078722, 078727, 078730, 078744, 078745, 078922, 078925, 078930, 078931, 078933, 078938, 078939, 079110, 079112, 079118, 079245, 079780, 079781, 079782, 079783, 079784, 079785, 079786, 079787, 079789. hide more info

Click to reveal
074060, 074061, 074062, 074063, 074064, 074065, 074066, 074067, 074068, 074069, 074171, 074172, 074176, 074177, 074179, 074181, 074182, 074185, 074186, 074188, 074390, 074391, 074409, 074410, 074411, 074412, 074415, 074417, 074418, 074419, 074515, 074516, 074517, 074572, 074574, 074577, 074578, 074579, 074580, 074581, 074582, 074583, 074584, 074588, 074653, 074655, 075203, 075204, 075205, 075207, 075208, 075209, 075370, 075373, 075375, 075376, 075377, 075590, 075591, 075592, 075593, 075595, 075597, 075598, 075599, 075710, 075718, 075890, 075891, 075892, 075893, 075898, 075899, 077000, 077001, 077442, 077443, 077444, 077445, 077446, 077447, 077448, 077449, 077530, 077552, 077553, 077554, 077555, 078220, 078221, 078222, 078224, 078225, 078226, 078227, 078229, 078644, 078722, 078727, 078730, 078744, 078745, 078922, 078925, 078930, 078931, 078933, 078938, 078939, 079110, 079112, 079118, 079245, 079780, 079781, 079782, 079783, 079784, 079785, 079786, 079787, 079789.
20p per minute
20p per text
Calls to personal numbers starting 07050p per minute
Calls to freephone numbers starting 0800, 0808Free
Calls to numbers starting 0843, 0844, 084512p per minute
Calls to numbers starting 0870, 0871, 0872, 087312p per minute
Premium calls starting 090, 091, 098
(charged per call or per minute).
For detailed listing click here
50p to £2.50
per minute
 
Texts, MMS, video calls, voicemail, internet
Texts, call forwarding and video calls to giffgaff numbersFree
Texts to standard UK mobiles and landlines6p per text
Premium texts.
For detailed listing click here
10p to £1.50
per text
Twitter and Facebook text updateFree
Mobile Internet (up to 20MB)20p per day
Picture messages (MMS) to giffgaff and other mobiles (max 300KB)16p per MMS
Video calls to other mobiles50p per minute
Call forwarding to other mobiles and landlines10p per minute
Voice mail (443)8p per call
 
This bit's important...

 

Free to giffgaff:
You need to top-up at least every 3 months to receive free giffgaff to giffgaff calls, if you don't other UK rates will apply as above. The free giffgaff to giffgaff calls last for 60 minutes per call, so you need to hang up and re-dial if you want to keep talking.

 

Mobile Internet:
Mobile Internet is charged at no more than 20p a day (up to 20MB). If you go over 20MB, you'll be charged extra at 20p/MB.

 

Free numbers:
We also believe that a free number should be just that, so all 0800, 0808 & 0500 numbers really are free.

 

Call charges:
Unless otherwise stated, call prices include VAT, are quoted by the minute, and are charged in one second increments after the first minute. A one minute minimum call charge applies unless otherwise stated.
Calls to 084, 087, 090, 091 and 098 numbers are charged in one minute increments.

 

Extent of United Kingdom:
The prices on this page apply within Great Britain and Northern Ireland. Different rates apply for calls, texts and MMS from the UK to Jersey, Guernsey, the Isle of Man and other international destinations. For those rates click here.

 

Freephone numbers starting 0500Free
Corporate numbers starting 05520p per minute
VoIP numbers starting 0568p per minute
Pager numbers starting 07640p per minute
Police non-emergency number (101)15p per call
NHS non-emergency number (111)Free
Emergency Call (112 or 999)Free
Support helplines starting 116Free
Calls to 118402 Directory Enquiries£1 per minute

Directory Enquiries starting 118
More information on £4 charges click here

118003, 118020, 118030, 118040, 118066, 118071, 118109, 118110, 118115, 118118, 118122, 118126, 118127, 118130, 118131, 118133, 118137, 118144, 118148, 118149, 118156, 118157, 118165, 118169, 118174, 118176, 118188, 118190, 118194, 118196, 118200, 118212, 118214, 118247, 118248, 118255, 118260, 118270, 118288, 118313, 118377, 118404, 118414, 118500, 118505, 118544, 118547, 118551, 118555, 118558, 118577, 118586, 118590, 118595, 118606, 118616, 118633, 118644, 118654, 118661, 118766, 118777, 118800, 118807, 118818, 118819, 118820, 118844, 118868, 118880, 118885, 118888, 118891, 118899, 118940, 118942, 118951, 118954, 118976, 118978, 118988. hide more info

Click to reveal
118003, 118020, 118030, 118040, 118066, 118071, 118109, 118110, 118115, 118118, 118122, 118126, 118127, 118130, 118131, 118133, 118137, 118144, 118148, 118149, 118156, 118157, 118165, 118169, 118174, 118176, 118188, 118190, 118194, 118196, 118200, 118212, 118214, 118247, 118248, 118255, 118260, 118270, 118288, 118313, 118377, 118404, 118414, 118500, 118505, 118544, 118547, 118551, 118555, 118558, 118577, 118586, 118590, 118595, 118606, 118616, 118633, 118644, 118654, 118661, 118766, 118777, 118800, 118807, 118818, 118819, 118820, 118844, 118868, 118880, 118885, 118888, 118891, 118899, 118940, 118942, 118951, 118954, 118976, 118978, 118988.

All others charged at £2 per minute.

£2 to £4
per minute
Speaking clock (123)15p per call
augur

The completed page code is available as a single file for download.

 

It contains all of the changes detailed above.

 

 

Update 2014-07-24: The premium rate services PDF price list suggests that 090, 091 and 098 calls are charged by the second after the first minute.

 

Update 2014-07-31: An older price list found elsewhere seems to suggest that 055, 056, 070, 076, 084, 087 and 118 numbers are charged by the minute.

augur

The above code produces the following page.

 

giffgaff.prices.4.png

 

The code to produce the above page is available here.

big cheese

Why, after so many months, have these changes not been implemented ? 

 

big cheese

 @ian011 has put in a considerable amount of work into identifying pricing errors . It is inexplicable why giffgaff continues to break Ofcom rules. How much longer is this going to continue ? Until the company gets fined ?

augur

Additional items that didn't make it into the example code above: