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Please make call prices more clear and fix errors.

Please make call prices more clear and fix errors.

Comments on the pricing here: http://giffgaff.com/index/pricing, mostly under the "other UK numbers" button.

 

Please confirm that "Premium calls" are those that begin "090, 091 and 098".

 

Please confirm that "Corporate numbers" refers to those beginning "055".

 

Please confirm that "Personal numbers" are those that begin "070".

 

Please confirm that "Pagers" refers to numbers beginning "076".

 

Please confirm what prefix "Special services" refers to. There is no clue in the price list.

 

 

You list a price for "081" and "089" numbers. There are no such numbers in use in the UK. Please remove those from the list.

 

Please confirm that numbers beginning 056 are "VoIP numbers".

 

Please confirm the price of calls to helpline numbers beginning "116". There is nothing listed.

 

Please also note that "123" is NOT the number for the "police non-emergency service". 123 is the speaking clock.

 

Sorting the prefixes into numerical order will considerably boost the readability.

 

Please fix the "£1.5" price to read "£1.50".

 

The "Special services" item appears to be redundant and can be removed from the list.

 

Please mention that calls, texts and MMS to Jersey, Guernsey and Isle of Man numbers are charged at a different rate, with a link to where to find that pricing information.

 

Please add a link to more detailed call pricing for 090, 091 and 098 numbers.

 

Update 2014-02-10: See the additional clarifications and example in this post.

 

 

Please confirm standard mobile numbers are those beginning 071–075 and 077–079.

 

Please add the voicemail number (443) for clarity.

 

Update 2014-05-09: See the updated example page detailed in this post and directly after. a

 

 

Please move the call prices for 084 and 087 numbers up to the top table to comply with Ofcom rules.

 

Update 2014-05-25: See the additional thoughts and example page detailed in this post and directly after. c

 

 

Please move the call price for 070 numbers up to the top table to comply with Ofcom rules.

 

Please sort the various non-mobile 07 prefixes into numerical order and add a leading zero to each one for readability.

 

Please move the non-mobile 07 numbers entry up to the top table so that it is next to the standard mobile pricing.

  

Please add text confirming that calls to 084, 087, 090, 091 and 098 numbers are charged in per-minute increments.

 

Please remove the duplicate entries from the £4 per minute 118 DQ numbers list and sort the remaining entries into numerical order for readability.

 

Update 2014-07-24: See the:

  • complete list of issues in this post detailing 33 changes
  • updated list of non-mobile 07 numbers in this post
  • updated list of £4 per minute 118 DQ numbers in this post
  • updated example in this post
  • example page mock-up in this post.

The latest version of the downloadable code is linked from this post. d

 

Update 2014-07-24: The premium rate services PDF price list suggests that 090, 091 and 098 calls are charged by the second after the first minute.

 

Update 2014-07-31: An older price list found elsewhere seems to suggest that 055, 056, 070, 076, 084, 087 and 118 numbers are charged by the minute.

 

 

Idea Issue Tracker

 

 

47 Comments
grand master

So basically the prices page needs an update, I'm all for this being looked in to Smiley Happy

expert

Assuming your information is accurate I'm surprised that your idea hasn't been more popular.

 

I appreciate the time you have taken to research your idea.

oracle
Yes I like this. The vague price list wording doesn't help to clarify things. Simple stuff eg the 070 numbers are " personal numbers " etc. are much easier to understand.
instructor

well done

augur

I envisage the modified list to look something like the table shown below.

 

Note that the prefixes have also been sorted into numerical order for clarity.

 

Special Services - 20p per minute - please delete this entry.

 

Please delete the 081 and 089 entries as those numbers do not exist.

 

You'll also need to fill in the correct price for calling the Speaking Clock on 123.

 

 

 

The completed page code but with the dynamic parts disabled.

 

Freephone numbers starting 0500Free
Corporate numbers starting 05520p per minute
VoIP numbers starting 0568p per minute
Personal numbers starting 07050p per minute
Pager numbers starting 07640p per minute
Non-mobile 07 numbers.
For detailed listing click here

74066, 74060, 74061, 74062, 74063, 74064, 74065, 74067, 74068, 74069, 74171, 74172, 74176, 74177, 74179, 74181, 74182, 74185, 74186, 74188, 74390, 74391, 74409, 74410, 74411, 74412, 74415, 74417, 74418, 74419, 74515, 74516, 74517, 74572, 74574, 74577, 74578, 74579, 74580, 74581, 74582, 74583, 74584, 74588, 74653, 74655, 75203, 75204, 75205, 75207, 75208, 75209, 75370, 75373, 75375, 75376, 75377, 75590, 75591, 75592, 75593, 75595, 75597, 75598, 75599, 75710, 75718, 75890, 75891, 75892, 75893, 75898, 75899, 77000, 77001, 77442, 77443, 77444, 77445, 77446, 77447, 77448, 77449, 77530, 77552, 77553, 77554, 77555, 78220, 78221, 78222, 78224, 78225, 78226, 78227, 78229, 78644, 78722, 78727, 78730, 78744, 78745, 78922, 78925, 78930, 78931, 78933, 78938, 78939, 79110, 79112, 79118, 79245, 79780, 79781, 79782, 79783, 79784, 79785, 79786, 79787, 79789. hide more info
20p per minute
20p per text
Freephone numbers starting 0800, 0808Free
Numbers starting 0843, 0844, 084512p per minute
Numbers starting 0870, 0871, 0872, 087312p per minute
Premium calls starting 090, 091, 098
(charged per call or per minute).
For detailed listing click here
50p to £2.50 per minute
Premium texts.
For detailed listing click here
10p to £1.50 per text
Twitter and Facebook text updateFree
Police non-emergency number (101)15p per call
NHS non-emergency number (111)Free
Emergency Call (112 or 999)Free
Support helplines starting 116Free
Directory Enquiries starting 118
Calls to 118402 (charged £1 per minute).
More information on £4 charges click here

118003, 118020, 118030, 118040, 118066, 188071, 118109, 118110, 118118, 118115, 118122, 118126, 118127, 118130, 118131, 118133, 118137, 118144, 118148, 118149, 118156, 118157, 118165, 118169, 118174, 118176, 118188, 118190, 118194, 118196, 118200, 118212, 118214, 118247, 118248, 118255, 118260, 118270, 118288, 118313, 118377, 118404, 118414, 118500, 118505, 118544, 118547, 118551, 118555, 118558, 118577, 118586, 118590, 118595, 118606, 118616, 118633, 118644, 118654, 118661, 118766, 118777, 118800, 118819, 118818, 118820, 118844, 118868, 118880, 118888, 118885, 118891, 118899, 118940, 118942, 118951, 118954, 118951, 118976, 118978, 118988. hide more info

All others charged at £2.
£2 to £4 per minute
Speaking clock (123)**p per minute

 

 

The page could also usefully link to this document.

 

Additionally, please mention that calls, texts and MMS to Jersey, Guernsey and Isle of Man numbers are charged at a different rate, with a link to where to find that pricing information.

consultant

Clearer information always helps, support this idea.

heavy hitter

 

Thanks for your effort ! 

 

giffgaff needs to be clear at the information they provide and this unfortunately is not the only instance.  

augur

OK. 24 votes gained in 14 days. What happens next?

former giff-staffer
Status changed to: Working On It
Official Update: Yep, this absolutely makes sense and I'll be passing over the requirements to our copy-writer. Thanks very much for the idea and it's support.
former giff-staffer

Status: Working On It

Official Update: Yep, this absolutely makes sense and I'll be passing over the requirements to our copy-writer. Thanks very much for the idea and it's support.