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Provide an Opt Out Button for Telemarketing

Provide an Opt Out Button for Telemarketing

Many users will not have taken the time to read Giffgaff's terms and Conditions. Being someone with no life I have plenty of time to do such a thing. One thing may Giffgaffers will not know is that they have signed up to telemarketing and such things. This is mentioned here:

 

"18.2. You also agree to the information described in clause 18.1 being used, analysed and assessed by us, and the other parties identified in clause 18.1 and selected third parties for marketing purposes including amongst other things to identify and offer you by phone, post, the Network, your mobile phone, email, text (SMS), media messaging, automated dialling equipment or other means, any further products, services and offers which we think might interest you. If you do not wish your details to be used for marketing purposes, please e-mail The Data Controller at, datacontroller@giffgaff.com stating your full name, address and mobile phone number. Your information is treated in accordance with our Privacy Policy." I have bolded what I consider to be the important sentence.

 

My idea is provide a large Opt Out Button on the member's Home Page which will permit users to opt out of this "Marketing". It could collate and forward all the information required by Giffgaff's Data Controller. Giffgaff should be more open about this sort of thing and one way of doing this is to add that button.

26 Comments
cim
phenomenon

I had wrongly assumed this was covered by unchecking the "Allow giffgaff to give me info and offers about our partners" option but on reflection this says nothing about passing data on to third parties so IMO this should be clarified -  maybe an additional checkbox is the fairest approach.

 

Otherwise that option will likely provide false reassurance to those who don't read all the small print.


 


scholar

I think if it is already covered by any of the opt outs mentioned above then this should be made clear. I.e. it should also state we are opting out of telemarketting.

 

However if it isn't included (which would be very sly and not in keeping with giffgaff's image of openess) then it should be made very clear very quickly. Because it's very silly to have it burried in the t&cs. It's not what we'd expect of giffgaff.

 

Nice detective work! And a very important point! Great post.

pioneer

seemas a bit sneaky if the tick boxes don't cover you.

newcomer

I did not take the options to be contacted when joining giffgaff neither did my wife, however today at 07.45am we both received a text message from a PPI firm telling us we were both entitled to £3500 from our recent accident............strange, we both wondered ..what accident...telemarketing of course.....So it would seem to change your choices on the giffgaff profile would not work?

marvel

bob40 wrote:

I did not take the options to be contacted when joining giffgaff neither did my wife, however today at 07.45am we both received a text message from a PPI firm telling us we were both entitled to £3500 from our recent accident............strange, we both wondered ..what accident...telemarketing of course.....So it would seem to change your choices on the giffgaff profile would not work?


That is nothing at all to do with giffgaff

 

Those chancers send to lists of randomly numbers on any network

sensei
I think this a fab idea! They can be sneaky at times! Tut tut Rather annoying that your meant to Plow thru the t+c's to find it
cor
motivator

yes good idea

newcomer

hmm..not so sure you are right with your comment  AndyO.......we joined GIFF GAFF only in the last few days and the numbers are new for us..so if a random selection was made it must have been a very good piece of equipment to get both numbers in one household??......Numbers are passed onto a data base and used by telemarketing companies..we all know that for sure......or why do we need such organisations to try to prevent such calls/texts? 

chaperon
Good idea
marvel

bob40 wrote: 
Numbers are passed onto a data base and used by telemarketing companies..we all know that for sure.....

Absolutely untrue

 

If you sincerely think that a responsible mobile network might be selling your phone number and personal details to conmen and possible would-be identity thieves, perhaps you ought to give up having a phone.

 

The numbers are randomly generated and sent to thousands at a time, as many as they can get away with before the provider cuts them off for abuse or non-payment.