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Put a limit on the "unlimited" data

Status: Idea Vault
by thewordsmith ‎31-12-2011 00:30

Giffgaff do not have a fair-usage-policy on their "unlimited data", as many of you will know, and have been known to boast that with giffgaff unlimited really means unlimited.

Having recently learned that it doesn't, my suggestion is that giffgaff stops claiming that it does, and put a number to the data usage limit.


I'll provide more details in the comments.


The Wordsmith

Status: Idea Vault

This has been suggested a few times recently and duplicate to this idea


Where did you learn there is a FUP?

plugged in
Provide us info then ..m8
What is the fup?
giffgaff; ergo sum bertiebat
giffgaff; ergo sum
Status changed to: Idea Vault

This has been suggested a few times recently and duplicate to this idea

plugged in
Fair usage policy

In recent weeks I have had cause to use a higher-than-average amount of data, but since I was on the £10 goodybag, I figured this would not be a problem.

How wrong I was.

Without warning, I received an email from giffgaff informing me that they thought I was tethering, and that as a consequence my mobile internet would be cut off shortly; and it was.


In response to this I sent a message to an agent explaining that I had not been tethering, and asking for my internet access back. After a few weeks of to-ing and fro-ing on the details, I was told that I had broken the terms and conditions anyway, because I had used a sufficiently large amount of data that it would be having a negative effect on other users. Following this, I apologised, and said that it would not happen again; that I had thought I had unlimited data, but I would try to keep my usage low from now on. I was then told that my case was being raised to head office, and that following their approval I would get my internet access back. The next message I received was informing me that head office had refused my appeal, and I would not be getting my internet back.


So in short, without warning, I had my internet taken from me, never to be returned, all because I crossed some invisible line at which it begins to affect other users.


The Wordsmith

plugged in
So how much data did you use ?? Did they say ?
That is really bad. This is no way to treat an apologetic customer who has seemingly done nothing wrong, moreover a senior member of the community.

Why bother killing a selling point of giffgaff? This idea basically is saying to make the network worse, and this network was designed to be best for value.

plugged in
Have to say seems very harsh on the face of it ..hence how much use ? ..but in any event you should be given a chance to mend yoyr ways ..bad move from gg if true :-(:-(