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SIM account - SIM bar status information

Status: Not For Us
by giffgaff; ergo sum bertiebat ‎07-07-2011 22:24 - edited ‎08-07-2011 01:03

A simple idea really, but can we access the SIM bar statuses.

 

This could either be displayed online within the account details or by dialling a short code and getting a response as to which bars are set (either on or off).  Both would be good. Smiley Happy

 

The bars I'm referring to are:

 

Over 18,

Data,

Roaming,

Data roaming (when it comes in that is Smiley Wink)

 

Think that's it really Smiley Very Happy 

 

Edit: changed title slightly to be clearer.

Status: Not For Us
Hey Folks, so we have decided not to go with this Idea. The Under 18 bar is always on, with every new sim - and to anyone who receives a data bar, we'd rather focus our efforts on improving the member experience for others rather than those who have broken our T&Cs, hope this helps!
Comments
trudiw
grand master
I'm sure it would be useful if it's possible for giffgaff to do this Smiley Happy
aandms
phenomenon
the roaming bar will only be on if you have requested it to be, this could be made clearer to newbies
giffgaff; ergo sum bertiebat
giffgaff; ergo sum

@aandms, yes it was actually a post asking about the roaming bar that prompted this idea.  

 

The boards quite often have posts and we just have to guess that a particular bar might be in place.  This would be very helpful in advising whether they REALLY need to contact an agent to get a possible bar removed or whether it might be another issue entirely.  

marta77
associate

also the 18+ bar will only get removed if you show them your over 18 so doubt you will have that option, also this is a duplicate has been suggested before

1992chris
visionary

really like this! i think there should be a mini-tab (or whatever you call them) in my giffgaff called like Sim bars or something really like though !

giffgaff; ergo sum bertiebat
giffgaff; ergo sum

@marta77, I was not suggesting being able to remove the bar, just for it to be displayed.  It is not a duplicate (and nobody has suggested that as far as I know?).  The other idea I included into the idea, I simply referenced to make it clear it was not the same and therefore not a duplicate.  I might even removed it if it's confusing people.

ed33
consultant

I haven't seen anything like this so far. Good idea!

rong42
phenomenon

i completely agree with the idea, and it stirred a vague memory in me. im not suggesting this is a duplicate idea, but I seem to remember reading something similar before, I think in the gg FAQs.or perhaps reading that gg originally intended to do this, but have never got around to it?

 

i had a quick search of the FAQs and found the following:

 

http://support.giffgaff.com/app/answers/detail/a_id/111

 

http://support.giffgaff.com/app/answers/detail/a_id/116

 

http://support.giffgaff.com/app/answers/detail/a_id/77

 

i could be getting confused here, but these seem to say that you should be able to do what you suggest already? i know the FAQs are not entirely reliable, but i would have thought someone must have approved the information to be up there in the first place

I remember reading on another post about changing the main dashboard to hide the tabs and things so maybe if this ever happens then this may be a new box on the dash which you can open or minimize. 

wcssj
instructor

It's worth pointing out that this would save the giffgaff agents some work too, as there is a steady stream of problems posted where one of these bars is a suspect but the agents then have to be asked (and waited upon) before the problem can be solved.