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Simple Fix to Abolish iPhone Streaming Problems

Status: Idea Vault
by wman2 ‎15-03-2012 22:35 - edited ‎21-06-2012 22:09

A guide to fix this problem is detailed here: http://j.mp/iphonestreamingguide




When a new giffgaff SIM is put in an iPhone, a text is automatically sent to that phone with the internet settings for iPhone. The same text is sent if you text SETTINGS to 2020 on an iPhone. This text links you to a configuration profile that sets up your iPhone for giffgaff internet. However, the profile linked to in the text is Unsigned, meaning that some apps such as YouTube, SkyGo, Veetle etc may well not work because they can't connect to the profile. The problem has also been noted in Whatsapp.




Change the link provided in the text to a link to a Signed internet configuration profile. This will abolish (hopefully) the streaming problems and as a bonus, the settings are more likely to stick when updating the phone if it is a signed profile. I have uploaded an example signed profile to my DropBox (courtesy of UnlockIT) which could be used in the text instead: http://db.tt/OZtY9gHQ




This idea should be easy to implement. All that needs to be done is for giffgaff to change the standard settings text for iPhones to include a link to a signed profile like my example above and that's it!




Please give kudos if you think this is a good idea - it will help it to be considered by giffgaff.

Thanks Smiley Happy

Status: Idea Vault
This is a very tricky one for us to do, 2020 would have to identify that the phone sending the text is an iphone and send the custom text with the config file. It might be possible but in the interest of keeping everything in one place I'm going to mark this as a duplicate of this http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/Send-settings-specific-to-the-users-han... because this would come under that idea too
by jfcdave
on ‎16-03-2012 14:10

It's important for any moderators reading this to know that this is not a duplicate of the ultimate fix which is to provide an official carrier settings file which will make everything automatically work as soon as you insert the SIM. Unfortunately this fix requires support from both O2 and Apple and apparently Apple is not forthcoming in that support.


This is a much simpler fix that'll address the key issue with data. It's worth considering independently of the other suggestions.

by liamwli
on ‎16-03-2012 19:06
Can't giffgaff giffgaff become an official apple network?
by wman2
on ‎16-03-2012 19:18
@liamwli AFAIK apple only offers this privilege to networks which offer the iPhone as part of a set contract.
by solid247
on ‎16-03-2012 19:32
Sounds a goodun Smiley Happy Simple ideas r the best Number 10 kudos
by ace of spades sloz ace of spades
‎17-03-2012 10:20 - edited ‎17-03-2012 10:49
I've emailed the guy who made the site where you got the link from @ wman2 , to see if he could alter the mms settings to the correct ones.
tried making a download file here


think you need a pc to make it though
by wman2
on ‎17-03-2012 10:52
Thanks sloz but yes you need to shift click restore in iTunes and choose the ipcc file to install so it is not a particularly convenient alternative
by u_ghafoor
on ‎18-03-2012 19:12

10 Kudos Finally!

by wman2
on ‎18-03-2012 19:40

Yay thanks for the heads up u_g Smiley Happy

by bluemoonbaz
on ‎19-03-2012 01:30
you have.my support wman2
by ace of spades sloz ace of spades
on ‎19-03-2012 10:03
Looking at this page http://www.unlockit.co.nz/mobilesettings/settings.php?id=290 It seems to have the correct mms apn and username in. Maybe it just resets to idata.o2.co.uk and vertigo automatically when it's installed and the correct settings can't in fact be insalled

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