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Update the list of 118 numbers

Update the list of 118 numbers

The list of £4 per minute DQ numbers on the http://giffgaff.com/index/pricing page looks like this, with 81 entries:

 

118003, 118020, 118030, 118040, 118066, 188071, 118109, 118110, 118118, 118115, 118122, 118126, 118127, 118130, 118131, 118133, 118137, 118144, 118148, 118149, 118156, 118157, 118165, 118169, 118174, 118176, 118188, 118190, 118194, 118196, 118200, 118212, 118214, 118247, 118248, 118255, 118260, 118270, 118288, 118313, 118377, 118404, 118414, 118500, 118505, 118544, 118547, 118551, 118555, 118558, 118577, 118586, 118590, 118595, 118606, 118616, 118633, 118644, 118654, 118661, 118766, 118777, 118800, 118819, 118818, 118820, 118844, 118868, 118880, 118888, 118885, 118891, 118899, 118940, 118942, 118951, 118954, 118951, 118976, 118978, 118988

 

Several entries in the above list are not in numerical order and 118951 appears twice.

 

After making an assumption and changing 188071 to 118071 (edit: perhaps it should be 118807?), sorting the list into numerical order, and removing the duplicate entry for 118951, there are 80 entries remaining:

 

118003, 118020, 118030, 118040, 118066, 118071, 118109, 118110, 118115, 118118, 118122, 118126, 118127, 118130, 118131, 118133, 118137, 118144, 118148, 118149, 118156, 118157, 118165, 118169, 118174, 118176, 118188, 118190, 118194, 118196, 118200, 118212, 118214, 118247, 118248, 118255, 118260, 118270, 118288, 118313, 118377, 118404, 118414, 118500, 118505, 118544, 118547, 118551, 118555, 118558, 118577, 118586, 118590, 118595, 118606, 118616, 118633, 118644, 118654, 118661, 118766, 118777, 118800, 118818, 118819, 118820, 118844, 118868, 118880, 118885, 118888, 118891, 118899, 118940, 118942, 118951, 118954, 118976, 118978, 118988

 

 

In the blog post at http://community.giffgaff.com/t5/Blog/Price-update/ba-p/10293029 there's a link to an updated list of DQ numbers.

 

The list of DQ numbers (dated 21 October 2013) in http://community.giffgaff.com/napa/attachments/napa/giffgaff/54281/2/118_breakdow%20page.pdf looks like this, with 93 entries:

 

118270, 118661, 118899, 118118, 118551, 118951, 118270, 118661, 118899, 118954, 118030, 118127, 118066, 118377, 118766, 118988, 118212, 118288, 118800, 118888, 118951, 118414, 118820, 118414, 118820, 118954, 118030, 118127, 118066, 118377, 118766, 118988, 118148, 118169, 118260, 118595, 118188, 118040, 118616, 118126, 118174, 118194, 118590, 118122, 118131, 118133, 118577, 118586, 118942, 118149, 118544, 118109, 118130, 118137, 118255, 118633, 118807, 118819, 118156, 118214, 118558, 118885, 118940, 118313, 118976, 118978, 118880, 118644, 118844, 118165, 118157, 118176, 118868, 118505, 118196, 118404, 118500, 118777, 118003, 118190, 118654, 118891, 118020, 118247, 118248, 118110, 118115, 118144, 118200, 118547, 118555, 118606, 118818

 

As the list is not in numerical order, it is very hard to read. Additionally, a significant number of the entries are duplicated.

 

After sorting the list into numerical order and removing the duplicate entries, there are 80 entries remaining:

 

118003, 118020, 118030, 118040, 118066, 118109, 118110, 118115, 118118, 118122, 118126, 118127, 118130, 118131, 118133, 118137, 118144, 118148, 118149, 118156, 118157, 118165, 118169, 118174, 118176, 118188, 118190, 118194, 118196, 118200, 118212, 118214, 118247, 118248, 118255, 118260, 118270, 118288, 118313, 118377, 118404, 118414, 118500, 118505, 118544, 118547, 118551, 118555, 118558, 118577, 118586, 118590, 118595, 118606, 118616, 118633, 118644, 118654, 118661, 118766, 118777, 118800, 118807, 118818, 118819, 118820, 118844, 118868, 118880, 118885, 118888, 118891, 118899, 118940, 118942, 118951, 118954, 118976, 118978, 118988

 

 

There are two more differences between the list in the PDF file and the list on the price list page.

 

118071 appears on the price list page (as 188071) but is missing from the PDF file.

118807 appears in the PDF file but is missing from the price list page.

 

Please confirm whether 118071 and/or 118807 are charged at £2 or £4 per minute and then update both documents with the correct list of 79, 80 or 81 numbers, preferably in numerical order and without duplicate entries.

 

 

Idea Issue Tracker

 

 

13 Comments
consultant

Lol, this is confusing, I've never even heard of a 118 number!

augur

118 numbers are used for Directory Enquiries.

navigator

Personally I never use Directory Enquiries, but if there is a list then it ought to be accurate and easy to use. Failing to keep a numerical list in numerical order is pretty shoddy.

 

Since @ian011 has done this work, it ought to simply be used without requiring 20 people to vote for it.

 

However, some input is required from the Educators or someone who can check the pricing without wasting £4 for one minute.

 

@hazel22are you reading this? Who would be able to answer this for us?

graduate

I don't tend to use Directory Enquiries either but for those who do, I agree that it's important for the issues you have raised to be clarified.

At £4 a minuit for sure the database should be accurate!!

supporter

+1 good spot

instructor

I'm really not sure it should be down to giffgaff to maintain lists like this. These services come and go all the time and are there for all phone users, not just giffgaff. If there is a central place where these are recorded online then I think the pages should be changed to direct people there instead.

 

It's beyond me why people would use these expensive services these days but I suppose if you are in some dire emergency and without your smartphone I guess you could use them on a payphone (if you have enough change to keep feeding it).

augur

@andyhurley wrote:

I'm really not sure it should be down to giffgaff to maintain lists like this. These services come and go all the time and are there for all phone users, not just giffgaff. If there is a central place where these are recorded online then I think the pages should be changed to direct people there instead.

 


If giffgaff were to stop publishing a list of their call prices, who would publish that list? How would that third-party publisher find out what the prices are in order to publish a list?

 

There is a central list of allocated 118 numbers. There is no centralised list of call prices because, except for BT, each network is free to set their own prices. If giffgaff don't publish their prices, there is no way for callers to find out what they are.

 

The system will change on 26 June 2015. From that point on, there will be a central list of 118 DQ numbers and their appplicable Service Charge. Each phone provider will only need to set and declare their Access Charge. This Access Charge will cover all 084, 087, 090, 091, 098 and 118 numbers.

 

It will be down to the caller to add the Access Charge set by their phone provider to the Service Charge set by the organisation they are calling in order to obtain the total call price.

instructor

I was under the impression that the prices were set by the service providers, e.g. 118118.

 

If that is wrong and giffgaff set prices individually then you are correct. If that's the case then it makes the whole system even more of dogs breakfast than I thought it was. It must be a nightmare for all networks to manage.

 

It sounds like the system coming in next summer is how I had assumed it worked all along. I can't imagine how complex it is to manage now, and it means when you see a poster saying call this 118xyz number for £x it's a complete lie as it depends on your service provider.

 

Just one more reason to avoid using them I guess...

trainee

According to 118118, "Calls cost £1.88 per call and £2.57/min (min 60s) on BT lines, other providers vary, mobiles may cost much more"

 

So £4.45 minimum for a call through BT

 

Presumably on this network it is £1.88 per call plus £4.00 per minute and therefore is considerably more

 

But what ever it is, giffgaff have a responsibility to ensure that whatever the sources they are using, their charges are clear and consistent

 

Strange they have not responded to this post for accuracy - it makes it seem that they don't know either!