My bank card was expiring so I added a new card to the billing. I thought no more about it. Then when watching sky go I was inundated by top up notifications. My recurring monthly goodybag had run out and it is not set up again with new card details. U have to add to your recurring goodybag.
I was charged £20 in top ups which I never get because I use the £12 goodybag specifically for the data.
Giff gaff will not reimburse me. The official response:
"As you changed the card details, this effectively cancelled the recurring goodybag meaning it was no longer on your account, and as you had auto top up with no goodybag, your credit has been used for data services.
The recurring goodybag is now active again Gordon and will be taken next on 28/05/2014, but I am afraid that as this was no fault of giffgaff's that charges were taken, we cannot credit this back to your account."
They should at least warn you on web pages and emails of this or simply update the recurring goody bag.