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I just thought that it might be good idea to offer a cashback system for when you don't use a considerable amount of your texts, minutes or data from your goodybag. It could work off percentages so that you could get a bit of money back if you used less than say 25% of your contract materials.

 

If this idea has already been posted, sorry I didn't find it.

 

If not, who's with me?

 

 

 

Jaz

Status: Not For Us

[11th Feb 2015]: This idea has been set to 'Not For Us'.

Hi everyone,

 

We've been having in depth discussions about this for a while due to it's tremendous support. This has been a genuinely record breaking idea for the amount of Kudos it's received in such a short time. Ultimately we've had to hold up our hands and say, despite this being giffgaffy and something we would love to do for our members, this can't be done. After running the numbers, it's not financially viable and would actually add complexity to our offerings. Part of the attraction of goodybags is the freedom to use what you want, and we'd be concerned about adding pressure onto members to not use their phone, or pay for more than they need if they expect to get cashback.

 

Thanks for your support on this, please don't hestiate to post ideas like this in future as we really appreciate the thought, effort and desire to make giffgaff better.

Introduce Trio (3 in 1) Sims

Status: Implemented
by xollobru ‎12-10-2014 00:56 - edited ‎12-10-2014 01:08

I received a replacement sim from 3 in the post today as my new phone uses a different size to my old one and the new sim is what they call a Trio Sim in that it is a standard/micro/nano all in one!

 

No more need to perform a sim swap if and when someone changes mobiles and they take different sizes obviously assuming that they remember to keep the spare bits but they do clip back together for safe keeping.

 

Just a thought in that any extra costs in sourcing and supplying these new style sims will hopefully help reduce the need for and cost of sim swaps.

 

Kudos this idea if you think that giffgaff should look at supplying these sims, thank you!

 

Edited to add: Obviously this would also help if someone doesn't know which size sim to order or makes a mistake when ordering

 

 

 

 

 

 

Status: Implemented

[6th May 2015] Hi folks, from the 6th May, Three in One sims are live. This is a brilliant idea which easily reflects making joining or changing your phone simple for our members, as well as making the Sim Order pages less cluttered and confusing. Thanks to @xollobru and everyone who supported this idea, to name but a few, @kathleen414@redisblue@ian011@whitleightb and @bmw4175 - the first few to give this weight, and @ayanenigma who proposed the Idea whilst it was before it's time - thanks everyone for making this happen!

 

(Worth noting that whilst these are live, it may take a few weeks for them to become the only sims we do whilst we reduce waste and use up the old stock)

Maybe it is good time to introduce new goodybag with allowed tethering?

I think in 4g era it will be good to follow market and introduce more goodybags with 2gb and 3gb data and tethering.

In my opinion it supposed to be:

 

£12,50 500min unlimited text and 2gb data (allowed tethering)

£14 500 min unlimited text and 4gb data (allowed tethering)

 

What is your opinion GG and others?

 

Status: Implemented

19th October: This idea was implemented on the 24th September when we brought in the £15 goodybag with 3GB to tether. Thanks folks. 

Allow members to cancel queued goodybags

Status: Under Consideration
by cklang ‎01-05-2014 13:51 - edited ‎01-05-2014 13:51

Hi all,

 

I have a very small idea that may benefit some and free up agent time a little!

 

Allow members to cancel queued goodybags... This would save having to contact an agent to do this for you and shouldn't require much in the way of implementation (given that queued goodybags aren't in use).

 

How does this sound?

 

Kim

Status: Under Consideration

2nd September 2014: Afternoon folks, we've spoken about this again today and will wait to review how much of an impact the problem has after we've launched re-purchasing. We believe from information of the agent cases coming in that part of the problem is members buying the goodybag thinking it will start straight away. On top of this, the refund mechanism is cause for concern, as it could potentially add an extra risk to the process (refunds not going through), giving us another plate to spin. Alas, we'll discuss and see how repurchasing changes the situation, if it doesn't - we'll look at how we can implement this idea. 

Calls & texts from laptops & tablets: o2 Tu Go for giffgaff?

Status: Under Consideration
by jnm21 ‎10-08-2013 20:51 - edited ‎10-08-2013 21:47

Just came on here to search for & give Kudos to any suggestions for this - the only thread I found was back in March when the feature was unknown & wasn't picked up - currently only available to o2 pay monthly , but this feature would go down a storm with GG users.

 

I have been testing it today & have to say (in agreement with a very good Android app review) that it does seem to work better on higher end phones (could not call on my SG mini, but on the SG note it works perfectly).  This may be the thing that brought me back to GG after the data charging fiasco.

 

link to o2 page for those interested:

 

http://www.o2.co.uk/tugo/want-it

 

 

A couple of media links:

 

http://www.bbc.co.uk/news/technology-21623810

http://www.gizmodo.co.uk/2013/03/o2s-tu-go-app/

http://www.mobilemadesimple.co.uk/tugo-the-low-down-on-o2s-latest-app/

 

 

Vodafone users looking jealous!

 

http://forum.vodafone.co.uk/t5/Chill-lounge/Tu-Go/td-p/1367196

 

 

Please can you seriously consider this one?  This plus the improved £10 GB could make me consider trying GG again.

Status: Under Consideration

19th May 2015 - Good Afternoon folks, this idea is currently on the backburner. It's something we love the concept of, but with how saturated the market is with Whatsapp Calls, Skype, Viber and others, we can't see the argument for supporting the resources it would take to create and maintain this feature. We'd need a strong case that people would use giffgaff's feature over the popular apps like Skype, Facetime and Whatsapp. 

0845,0870 numbers in goodybags

Status: Not For Us
by stuzl ‎24-04-2014 12:17

This has been covered before but I'm making a slightly different argument.

 

According to wikipedia http://en.wikipedia.org/wiki/Non-geographical_telephone_numbers_in_the_United_Kingdom as of 2009 no revenue sharing is allowed on 0870 numbers and 2p per minute for 0845.   I don't see why 0870 numbers at least can't come out of goodybag minutes.  As for 0845, why not use 2mins for each 1min actual time or something like that or 1minute + 2p

 

I find it terribly frustrating as I typically have 95% of my minutes left but still have to pay for these non-geographic numbers.


Both 0870 and 0845 are inclusive in minutes on BT landlines with BT subsidising the 2p on 0845 numbers.

 

Giffgaff were ahead of the game making 0800 numbers free on a mobile network (rediculous that others charge).  However Ofcom are going to make it manditory for 0800 to free across the board.  

 

So why not get ahead of the game again by being fair on 0870,0845?   It would be good for reputation

Status: Not For Us

19th May 2015 - Hi folks, as Ian has so brilliantly laid out, these numbers are no longer in use, and you should always be able to find an 03 number which will come out of your goodybag. It's for this reason we're setting this Idea as 'Not for Us', but for a very positive reason!

Allow Goodybags to be used in EU

Status: Under Consideration
by deffers90 ‎03-04-2014 16:05 - edited ‎02-05-2014 11:22

When the scrapping of roaming charges comes into force later on next year (see bbc news story
http://m.bbc.co.uk/news/world-europe-26866966 ) I propose that we are able to use our normal goodybag allowance with in the EU.

I'm not if this would be in the pipeline or not but I know networks aren't allowed to charge more for calls etc than in their country of origin, but I think it would be popular with other giffgaffers

Status: Under Consideration

[10th Feb 2015]: This idea has been set to 'Under Consideration'. 

 

We're still waiting for key legislation to be nailed down before we move on this one. It's great to see the enthusiasm behind this idea and we'd love to make it happen, but we don't want to do one change and then find out we need to do something else to follow the new laws.

 

Thanks for supporting it, we appreciate it.

top up £5

Status: We’re Looking Into It
by saadiyahk ‎06-05-2014 14:47
Hi, this is a little idea.
The minimum top up is £10 so maybe giffgaff should let us top up £5. I'm a light user and don't need much of anything. So being able to top up £5 would be nice.
Status: We’re Looking Into It
We're going to look into this Idea and check if the same financial constraints which stopped us from doing this before are still a blocker for this. Thanks for re-raising and the amazing support this Idea has received.

Increasingly the competition has come closer to giffgaff offering and in fact in may cirumstances have beaten  the goodybags on offer. The market now is fierce. I would like Giffgaff to regularly review its goodybags on a monthly basis that we are indeed getting the best prices they can offer given to this fierce competition.

 

Some if not all these offerings are beating giffgaff hands down and we all want the cheapest as possible around.

 

Kingdom Mobile on EE

http://kingdommobile.co.uk/bundles/

BUNDLES VOICE LIMIT SMS LIMIT DATA OTHER DETAILS SELECT BUNDLE

Kingdom £5550 minutes to other UK networksUnlimited texts to other UK networks1 GB Data UsageUnlimited calls and texts from Kingdom to Kingdom.

To buy Kingdom 5 send TEXT/SMS with Bundle NAT5 to 1244
 
Kingdom £101000 minutes to other UK networksUnlimited texts to other UK networksUnlimited Data UsageUnlimited calls and texts from Kingdom to Kingdom.

To buy Kingdom10 send TEXT/SMS with Bundle NAT10 to 1244
 
Kingdom £202000 minutes to other UK networksUnlimited texts to other UK networksUnlimited Data Usage

 

 

 

Asda Mobile 

 

 

£5

100 mins

2000 texts

100MB data

 

£7

300 mins

Unlimited texts

500MB data

 

£10

600 mins

Unlimited texts

1GB data

 

£15

1000 mins

Unlimited texts

2GB data

 

Vectone Mobile on  EE

 

http://www.vectonemobile.co.uk/pay-as-you-go/offer/low-cost-international-calls-uk.aspx

 

Unlimited Texts Unlimited Minutes Unlimited Data £10

 

 

Delight Mobile on EE

 

http://www.delightmobile.co.uk/bundles/delight-bundle.aspx

 

£10 

Bundle

500 UK Minutes

Unlimited UK Texts

2000MB Data

Unlimited Delight to Delight

 

 

£15Bundle

 

Unlimited UK Minutes

Unlimited UK Texts

Unlimited Data

Unlimited Delight to Delight

 

As you can see the market is fighting now and I do feel the goodybags on GG could be better. If they had monthly reviews and actually compare with the REAL market not just the ones they want to match like o2 EE and Vodafone you would keep more custom

 

 

"You cannot have two active SIMs"

Status: We’re Looking Into It
by figment_uk ‎04-07-2014 13:37 - edited ‎09-05-2015 17:16

Considering that many people now have multiple devices and therefore need multiple SIM cards, I feel that the SIM activation pages are very unhelpful and need to be more user friendly and intuitive, thereby improving the member experience.

 

As it stands right now, a member with an existing SIM entering an activation code whilst logged/logging into their account is greeted by the SIM Replacement (SIM swap) page, with the very unhelpful statement:

 

"You cannot have two active SIMs. Activating a new SIM will deactivate your current SIM." 

 

The member then has the option of continuing with a SIM swap, or backing out of the process. This results in members doing SIM swaps when they really wanted to change their number or register a second SIM, or backing out and not knowing where to go from here. This does nothing for the overall member experience, and causes members to become confused or frustrated by the whole process, and possibly them spending ages searching the knowledgebase or asking in the community.

 

The idea

I feel that this process could be much improved with a little modification to the current process flow, so that when an existing member enters the activation code from a new SIM they are presented with a series of option buttons or links, each taking or guiding them towards the correct path

 

For example

 

 I want to: Action
Move my number to a new SIM  Starts SIM swap procedure
Activate a replacement SIM  Explanation before starting SIM activation
Activate an extra SIM for another phone/device  Instructions to activate SIM on a new account
Change my number whilst keeping the same account  Instructions to change number via agents
Have an additional SIM on the same number  Explain this is not possible and give alternatives

 

Benefits:

 

  • Better overall member experience
  • Reduction in erroneous SIM activations, therefore reduction in cancellation requests
  • Reduction in Help & Support and agent questions relating to SIM activations

 

If you would like to see this idea implemented, please support it by clicking the   button at the top-left of the idea

Status: We’re Looking Into It
Simple Idea for great benefit, this is brilliantly laid out - thanks Figment and everyone who supported it. This idea has preliminary gone pass our Head of Member Experience and our Member Experience change champion. Next steps is to be scoped as a project and prioritised. Thanks again. Nice One.

top up using PayPal

Status: New Idea
by robbiermb ‎07-05-2015 08:29
I think you should be able to top up using PayPal as its very very safe and then more people can top up if they dont want to put the card details on giffgaff

4G at no extra cost

Status: Implemented
by erikslom ‎13-10-2013 13:04

Hello all,

 

As many of us are excited as 4G is finally rolling out in the uk. Has it not occured to you that it could cost extra, much like EE are charging loads more for the service.

 

Well as giffgaff is know as the 'affordable'  network I belive that it should be implemented free or at very very little extra cost.

 

The network 3 (THREE) are not charging user anymore so it would be just like connecting to 3g everyday. This is a massive selling point and my friend has moved to three due to this news, so to stop users from moving we shouls annoce that there would be no major price differance if any on the new 4G network.

 

Thanks, please support me with a kudo if you feel its a good idea (only if you want to, Im not asking you to, but feel free to do so)  

Status: Implemented

6th November 2014: This idea is being set as Implemented - From the 12th of November 2014 until 12th January 2015, existing members will be able to purchase a selection of 4G goodybags for the price of the corresponding 3G goodybag. We are unable to sustain this passed the 12th Jan, but due to the popular nature of this idea and knowing it's the 'giffgaffy' thing to do we've made it so we can offer this for a limited time. We want you to have the opportunity to experience 4G and decide if it’s right for you, so to help we are giving our existing members the opportunity to get 4G speeds at no extra cost. Hope you guys enjoy. 

international goody bags

Status: New Idea
by laurynh ‎25-05-2015 14:20
Vodafone have a deal called "Eurotraveller" where you can use data roaming abroad in Europe for £3 a day (there is a world wide one but it is more expensive) and you don't get charged when it is not being used. I think giffgaff should offer a deal like this one as it is another reason why people would want to use their service. Many people don't use roaming due to the high prices per mb and I think this would be benificial not only to the customers, but to giffgaff as it is highly requested and many people would use this service Smiley Happy

i think we should receive our voicemails free with or without credit as long as you have topped up in the last 3 months, there is nothing more frustrating than missing a call and you have used up all your mins, i think this could give giffgaff another edge again in the market.

Status: We’re Looking Into It

[10th Feb 2015]: This idea has been set to 'We're Looking Into It'. 

 

Hi folks,

 

This is something we'd like to do, so we'll sit down with our technical architects to see what this will take. The good news is that most members get free voicemails calls with their free giffgaff to giffgaff minutes, it's only members who top up infrequently who will be affected. We would like to make it happen though since it's such a well supported idea, so we'll keep you in the know about any progress.

 

[A previous version of this update said that calls to voicemail were free with giffgaff to giffgaff. This is not the case - apologies for the error.]

Cap posting of new ideas to one per week per member maximum!

Status: New Idea
by prawlin ‎03-04-2015 13:13 - edited ‎03-04-2015 18:36
Self explanatory title.

Methinks this idea requires very urgent rapid implementation. It would stop any unfair repetitive spamming of the ideas board that sometimes occurs.

When a person issues multiple rapid fire ideas (most of which are hastily drafted, poorly written and not researched or considered), it very unfairly pushes other members ideas further down and off the front page prematurely. This prevents the other members ideas from getting a fair exposure time for garnering their needed support kudos.

This ideas board should not be used like some casual chat room affair, sending in every other thought that comes to mind. It is a place to publish carefully considered and developed ideas/suggestions. The true Eureka thoughts. They should have been written carefully, and researched adequately. Truly great ideas don't spring to mind everyday. So one a week limit would be just fine for everyone who comes up with realistic and original proposals IMO.

Please kudos the Orange arrow upper left if you agree

Thanks

European Goodybag

Status: New Idea
by crypticmiss ‎02-12-2014 16:18
As I travel a lot, sometimes for long periods in Europe, it is prohibitively expensive to even receive calls on Giffgaff let alone make them. Is it possible to have a goody bag for use in Europe. I currently put my Giffgaff on hold and buy a sim in the relevant country, but this means people in the UK cannot get hold of me on my different number. I think Giffgaff is great value and this would be a great help for anyone holidaying in Europe. Thanks. Please give kudos if you think this is a good idea.

Under Consideration - Countdown?

Status: New Idea
by cab ‎05-05-2015 08:07

We get a lot of replicate ideas here, which tends towards the same thing happening over and over, i.e. we're directed to an older version with loads of kudos already, but which may have been 'under consideration' for months or even years. So we're meant to give kudos so something thats been effectively forgotten?  Thats rubbish!

 

This really does expose two problems - its hard to find old ideas using the search tool, and 'under consideration' is meaningless if good ideas can languish thus for years.

 

So here's my suggestion - move ideas 'under consideration' into a new forum and put a 90 day countdown on them. After that time let's have a clear answer one way or another from GiffGaff - either  its happening or, for the foreseeable future, it isn't. At least this system would be clear.

Allow goodybags to recur from credit

Status: We’re Looking Into It
by ski_31 ‎25-04-2014 20:50 - edited ‎08-05-2014 22:04

Hi all Smiley Very Happy

 

I did some searching to see if this idea has been submitted before and I couldn't find anything. Please forgive me if my searching wasn't thorough enough and there has been this idea before.

 

The idea

 

 The recurring goodybag feature is great because it gives people a feeling that you would have with a contract - without the boundaries. However, you can only recur a goodybag from a credit/debit card and I (and I'm sure many others) think that it's time to allow goodybags to recur from airtime credit.

 

Implementation

 

This shouldn't be hard to implement is there anything that I have missed that makes this not possible?

 

Benefits

Here are some benefits of this idea being implemented:

  • Some people (like myself) will never use a credit/debit card on giffgaff for different reasons and to have the possibility of having a goodybag recur from airtime credit will make the usage of goodybag bundles so much easier.
  • People will get a real good feeling of being able to directly use their payback points that they worked hard to earn over the course of the 6 month period as money for goodybags.
  • It will save people the trouble of logging into their giffgaff account monthly just to activate a goodybag that is the same every time.

Hope you like this idea and if you do please kudos and comment to support. I know that a lot of you don't use airtime credit for goodybags but this is honestly something that is missing from giffgaff and really needs to be implemented.

 

COME ON GIFFGAFF LET US RECUR GOODYBAGS FROM AIRTIME CREDIT! Robot Very Happy

 

Cheers,

Sami Smiley Happy

 

Edit: Including one of  my comments below in the idea post because I think it is a valid thing to put in:

 

"

Not really @hasan249 the recurring goodybag feature is great many people use it and it is of course optional Smiley Happy

 

If goodybags can be recurred from credit/debit card payment then they should be able to be recurred from airtime credit, I am honestly quite surprised that this is not a possibility at the moment and if there is a valid reason why this cannot happen then I would like to be educated about it Smiley Happy

 

Of course if there is not enough credit left to purchase another goodybag in the month that follows then a goodybag won't be purchased, and maybe giffgaff can send a reminder to people to top-up if their balance is low so they can continue to enjoy the bundle in giffgaff goodybags Smiley Happy

"

Status: We’re Looking Into It

[10th Feb 2015]: This idea has been set to 'We're Looking Into It'. 

 

Thanks for supporting this idea. It's really good to see ideas with so many kudos. Automatically recurring a goodybag from credit has both technical considerations and potential problems with members eventually having zero credit. It's an exciting idea, so it's still on our radar, and we'll let you know if we start work on it.

 

Thanks again

Unlimited : Time to go capped ??

Status: New Idea
by kathleen414 ‎24-08-2014 01:44 - edited ‎27-08-2014 08:54

Idea.. to remove the unlimited goodybags and replace with capped allowances.
If you agree please support the idea

 

Original idea posted here for discussion and after great support 

http://community.giffgaff.com/t5/Contribute/Unlimited-time-to-go-capped-IDEA/td-p/14418443


After reading many posts on the subject of the unlimited goodybags do you think it may be time to just call it a day ?

Giffgaff seems to be fighting  a losing battle with data chompers and have had to manage the data we have available for the members .

This has had the effect of slowing the available data to the members and after reading many many members complaints about very slow Internet speeds ( assuming it's giffgaffs traffic management) maybe we should just bite the bullet and have realistic capped allowance goodybags.

Yes I understand it's a thorny issue but surely it's better to have say the £10 1g / £12 3g bag and £15 5 gig bag etc with usable data as the new deal well it's just a patch up that won't fix the underlying issues and will come to a head again..
I think let's just remove the unlimited now and we can get on with a realistic capped data allowance that all users can use and not abuse

 

giffgaff is making an offer of 5GB for £15 which is £3 per GB.

 

This does not sit well where people are using unlimited at £15 and  then consuming 15 GB  for which they  are only paying £1 per GB.

 

That makes giffgaff a two teir service as all the low users pay the price of £3 or £4 per GB and so subsidise the heavy users who are only paying £1 per GB.

 

This is a good reason to get rid of "unlimited" and redistribute the data previously used by the heavy downloaders  to increase the capacity of the lower priced limited goodybags.

 

Pay for what you use is the only fair way to treat all giffgaf customers.

 

My worry is that we could lose giffgaff unless we have a realistic profit to product and losing the unlimited seems the best option to me

 

 

 

 

4G trial bag with bigger allowance

Status: Implemented
by bluemoonbaz ‎07-06-2014 10:19 - edited ‎07-06-2014 10:23

Good morning

As I opted for the 4G trial goody bag I feel the 1 g allowance available to test the service is woefully inadequate .

We need around 4g to be able to fully test the service and then report back our finding to giffgaff.

If giffgaff carry on with only 1g trial bags the feedback will be not be a  true test as members cannot fully use the service due  to the  limitations in data available and thus the feeback will be of little use to giffgaff.

 

I understand giffgaff may have set plans in mind for full rollout but to test the service with only 1g is impossibly hard ..as just doing speed test eats the data so if you agree please support this idea

Status: Implemented

[10th Feb 2015]: This idea has been set to 'Implemented'. 

 

Hi folks,

 

We've set this idea to Implemented because between November and January we did offer several 4G goodybags at a lower cost for members to test out the service at the same price as a 3G goodybag. While this wasn't strictly part of the 4G Trial this did also offer us very valuable insight into usage on larger goodybags, so it served a very similar purpose. 

 

Thanks for supporting the idea. We appreciate it.