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top up £5

Status: We’re Looking Into It
by saadiyahk ‎06-05-2014 14:47
Hi, this is a little idea.
The minimum top up is £10 so maybe giffgaff should let us top up £5. I'm a light user and don't need much of anything. So being able to top up £5 would be nice.
Status: We’re Looking Into It
We're going to look into this Idea and check if the same financial constraints which stopped us from doing this before are still a blocker for this. Thanks for re-raising and the amazing support this Idea has received.

4G at no extra cost

Status: Implemented
by erikslom ‎13-10-2013 13:04

Hello all,


As many of us are excited as 4G is finally rolling out in the uk. Has it not occured to you that it could cost extra, much like EE are charging loads more for the service.


Well as giffgaff is know as the 'affordable'  network I belive that it should be implemented free or at very very little extra cost.


The network 3 (THREE) are not charging user anymore so it would be just like connecting to 3g everyday. This is a massive selling point and my friend has moved to three due to this news, so to stop users from moving we shouls annoce that there would be no major price differance if any on the new 4G network.


Thanks, please support me with a kudo if you feel its a good idea (only if you want to, Im not asking you to, but feel free to do so)  

Status: Implemented

6th November 2014: This idea is being set as Implemented - From the 12th of November 2014 until 12th January 2015, existing members will be able to purchase a selection of 4G goodybags for the price of the corresponding 3G goodybag. We are unable to sustain this passed the 12th Jan, but due to the popular nature of this idea and knowing it's the 'giffgaffy' thing to do we've made it so we can offer this for a limited time. We want you to have the opportunity to experience 4G and decide if it’s right for you, so to help we are giving our existing members the opportunity to get 4G speeds at no extra cost. Hope you guys enjoy. 

i think we should receive our voicemails free with or without credit as long as you have topped up in the last 3 months, there is nothing more frustrating than missing a call and you have used up all your mins, i think this could give giffgaff another edge again in the market.

Status: We’re Looking Into It

[10th Feb 2015]: This idea has been set to 'We're Looking Into It'. 


Hi folks,


This is something we'd like to do, so we'll sit down with our technical architects to see what this will take. The good news is that most members get free voicemails calls with their free giffgaff to giffgaff minutes, it's only members who top up infrequently who will be affected. We would like to make it happen though since it's such a well supported idea, so we'll keep you in the know about any progress.


[A previous version of this update said that calls to voicemail were free with giffgaff to giffgaff. This is not the case - apologies for the error.]

international goody bags

Status: New Idea
by laurynh ‎25-05-2015 14:20
Vodafone have a deal called "Eurotraveller" where you can use data roaming abroad in Europe for £3 a day (there is a world wide one but it is more expensive) and you don't get charged when it is not being used. I think giffgaff should offer a deal like this one as it is another reason why people would want to use their service. Many people don't use roaming due to the high prices per mb and I think this would be benificial not only to the customers, but to giffgaff as it is highly requested and many people would use this service Smiley Happy

Unlimited : Time to go capped ??

Status: New Idea
by kathleen414 ‎24-08-2014 01:44 - edited ‎27-08-2014 08:54

Idea.. to remove the unlimited goodybags and replace with capped allowances.
If you agree please support the idea


Original idea posted here for discussion and after great support

After reading many posts on the subject of the unlimited goodybags do you think it may be time to just call it a day ?

Giffgaff seems to be fighting  a losing battle with data chompers and have had to manage the data we have available for the members .

This has had the effect of slowing the available data to the members and after reading many many members complaints about very slow Internet speeds ( assuming it's giffgaffs traffic management) maybe we should just bite the bullet and have realistic capped allowance goodybags.

Yes I understand it's a thorny issue but surely it's better to have say the £10 1g / £12 3g bag and £15 5 gig bag etc with usable data as the new deal well it's just a patch up that won't fix the underlying issues and will come to a head again..
I think let's just remove the unlimited now and we can get on with a realistic capped data allowance that all users can use and not abuse


giffgaff is making an offer of 5GB for £15 which is £3 per GB.


This does not sit well where people are using unlimited at £15 and  then consuming 15 GB  for which they  are only paying £1 per GB.


That makes giffgaff a two teir service as all the low users pay the price of £3 or £4 per GB and so subsidise the heavy users who are only paying £1 per GB.


This is a good reason to get rid of "unlimited" and redistribute the data previously used by the heavy downloaders  to increase the capacity of the lower priced limited goodybags.


Pay for what you use is the only fair way to treat all giffgaf customers.


My worry is that we could lose giffgaff unless we have a realistic profit to product and losing the unlimited seems the best option to me





4G trial bag with bigger allowance

Status: Implemented
by bluemoonbaz ‎07-06-2014 10:19 - edited ‎07-06-2014 10:23

Good morning

As I opted for the 4G trial goody bag I feel the 1 g allowance available to test the service is woefully inadequate .

We need around 4g to be able to fully test the service and then report back our finding to giffgaff.

If giffgaff carry on with only 1g trial bags the feedback will be not be a  true test as members cannot fully use the service due  to the  limitations in data available and thus the feeback will be of little use to giffgaff.


I understand giffgaff may have set plans in mind for full rollout but to test the service with only 1g is impossibly hard just doing speed test eats the data so if you agree please support this idea

Status: Implemented

[10th Feb 2015]: This idea has been set to 'Implemented'. 


Hi folks,


We've set this idea to Implemented because between November and January we did offer several 4G goodybags at a lower cost for members to test out the service at the same price as a 3G goodybag. While this wasn't strictly part of the 4G Trial this did also offer us very valuable insight into usage on larger goodybags, so it served a very similar purpose. 


Thanks for supporting the idea. We appreciate it.

My idea is to allow free giffgaff to giffgaff calls regardless of if you have topped up your phone with a credit card or if you have topped it up with pre existing credit or previous payback.


I currently purchase my goodybags from my existing credit which is from my payback. However i recently noticed that my free giffgaff to giffgaff has expired presumably because i havent topped up using my own money, even though i purchase a new goodybag with my credit every month . I beleive that this shouldnt happen and free giffgaff to giffgaff should be allowed regardless of what you top up your phone with..


This has put me off using the community and helpng others because my payback is almost irrelivant because the majority of my friends are on giffgaff and instead of receiving this potential unlimited contact with them in having to use up my goodybag allowences.

Problem: Last month I got a new TomTom, its brilliant and has a tethering option to enhance its features for traffic and mobile speed cameras, all of which I have tried through my work phone.  It uses a very modest 10mb a month or there abouts so the data quantity is not really a issue but the fact that I dont have tethering at all is!  Problem is as I'm an unlimited data customer with GiffGaff I cant use it with my personal phone out of work hours.  iFail.


Most people now seem to be in the 1gb+ usage wherever a smartphone is a part of life.  Last month is less than normal usage for me and I used around 1.5Gb, a little youtubing on the loo, a little audiobook downloading on the train, emails, FB, and a few app downloads and before you know it your over your 1Gb allowance.  Not usually a problem for me as I am on the unlimited tarriff.  However this month I thought I would like to use the tethering option so I upgraded iOS7 (over Wifi), jailbroken, tetherme installed and the tarriff changed to a tarriff with tethering.  Then giffgaff kindly email my usage and I see that 1Gb isnt going to cut it so Im back on unlimited again with no option of me using my TomTom or any other tethering for that matter.  


So what do I do???


If I was to tether I have to go £10 1Gb limit which I will certainly go over and be left with no data well before the end of the month, and if I was to go £12 unlimited or higher I cant tether.


So what do I do???  It looks like my option is to move networks, not what I want.


Suggestion:  A new goodybag package including tethering with a data allowance of 2-4Gb should me made, preferrably towards the hgher end of the data allowance suggested.  This would allow moderate access to tethering which shouldnt be unreasonably expensive but will give a more sensible ceiling amount of data for the modern smartphone user.  It should be priced between £10 and £15 and should offer similar value to the first unlimited data package but exchange the unlimited element with a finite amount of data with tethering which should balance out any risk for GiffGaff


Alternatively, the 1gb thresholds on the tarrifs including finite data allowance should be increased to a more usable amount considering the trend of smartphones/OSs which naturally use larger amounts of data.



How this helps: People who are trapped in a data corner who want or require tethering will be able to remain on GiffGaff and will not be forced to compare the market for tarriffs (possibly dearer) just to allow them to have it all.  This will presumably attract more new customers too, attracting customers from older smartphone tarriffs away from the big networks and increasing the customer base at GiffGaff.  As networks like o2, virgin and no doubt others are coming into GiffGaffs market and trying to draw away customers in the "value network" sector it will defend GiffGaffs position with greater appeal to a modern smartphone user (>63% of the market from the statistics I have seen).  


In general its better to be at the front of the market innovating and driving forward, not the copycat firm at the back of the market just reacting to other companies marketing movements.  This is a forward thinking manouver, placing GiffGaff where the market will go inevitably in the near future and securing that position early and the market share that goes with it.


But most imporantly of all.... it will make me happy and as a valued customer, promoter of GiffGaff and general good guy I think that carries some weight.  Smiley Wink

Status: Implemented

19th October 2014: Afternoon folks, with the introduction of the 3gb goodybag, this idea has now been implemented. Happy Tethering. 

Pick and Mix Goodybags

Status: New Idea
by james2mid ‎09-01-2015 22:47
I think it would be a really good idea for Giffgaff to do a sort of pick and mix Goodybags so you can pick how many minutes, texts, and Internet you need each month.

So for example, I'm on the £15 4G Goodybag which gives me 3GB of 4G data, which is really nice; the only problem with this is that i have 500 minutes and unlimited texts which I never use. In a month, I'll use at most 50 minutes and around 200 texts (I iMessage mostly) which means that quite a lot of that £15 is wasted. As you can probably guess, this Goodybags for me is only because of the large amount of fast internet it allows for.

Obviously it's okay for Giffgaff because they get more money, but it the sake of their customers, implementing something like this would be fantastic and perhaps being in a load of new customers.

Since the £10 Goodybag was changed the £7.50 doesn’t seem the value it was and the £5 looks even worse so I bring this suggestion.


£5.00 Goodybag

  •                                  80 UK minutes
  •                                  Unlimited UK texts
  •                                  40 MB Internet
  •                                  Free to giffgaff numbers

£7.50 Goodybag

  •                                  250 UK minutes
  •                                  Unlimited UK texts
  •                                  500 MB Internet
  •                                  Free to giffgaff numbers


Now the £10 plus tariffs offer over double the £7.50 so I think this is perfectly reasonable as most will opt for an extra £2.50 for double minutes/data.


Currenty Goodybags

Queuing goodybags is one of the unique selling points of GiffGaff, recurring goodybags are not a USP (in fact they are basically one month rolling contracts which most network do).


There is no technical reason that make queuing and recurring goodybags incompatible. So there should be no reason to remove them.

Status: Implemented
Hi guys - the day has arrived - queued goodybags has been brought back Smiley Happy
I don't know about you but if I pay for a full months usage, I expect to get a full months usage. However, when you queue a goodybag this doesn't happen.

Goodybags are supposed to last from the day of purchase to midnight on the day of expiry. However, if you queue a goodybag, the queued bag can start any time between 10pm and midnight on the day of expiry, meaning you can lose up to 2hours of goodybag allowance, from both the expiring bag and the queued bag.

For example, if I have 30 minutes left in my current bag and make a call at 21.45 that lasts for 25 minutes, I would expect to have all 25 minutes to come from my current bag. Unfortunately, if my queued bag starts at 22.00 I will use 10 minutes from the new bag. This means I'm now effectively 10minutes down on my new bag.

My idea is simply to have queued goodybags start at midnight so you don't accidentally eat into next months allowances
Status: We’re Looking Into It

23rd Jan 2015: This idea has been set to 'We're looking into it'


We realise that this is a problem and it's been in our development backlog for a while, but it will take a lot of work between us and a lot of our suppliers to make happen, so we've been waiting for all the development schedules to align. The good news though is that this only affects a very small proportion of our member base. In the mean time, if you're affected by this then you should contact an agent.


Thanks for supporting this idea, we appreciate it.


Ciao y'all

payback taken as credit idea

Status: Under Consideration
by bmw4175 ‎01-12-2013 17:02 - edited ‎17-12-2013 00:39

My idea is simple. When a member takes there payback as credit instead of been given the standard 3 months of free GG-GG allowances that they should be given 6 months.

The first time I got payback I took £120 as credit to cover the next 6 months worth of goodybags but had to top up a tenner 3 months in just to keep my free GG-GG allowances even though I still had plenty of credit.

Now when I put this in 'contribute' various suggestions we're made as to how much. For instance if you was only getting £10 then you shouldn't get the 6 months so it may need some tweaking and I don't even know if GG's systems would allow this but I just think if a member is willing to take there payback as credit, this way keeping the funds with gg, then they should at least be rewarded with the 6 months worth of free GG-GG allowances.

Feel free to add your comments and ideas on how to make this idea a reality and if you like it then show your support. I believe it's a good idea as it benefits both GG and the customer Smiley Happy




I just to add thanks to everyone for your support so far. We've managed to get it to the 'under consideration' which is great but please still show your support for the idea and let's get this implemented as it's much needed!

Feel free to add your ideas as to what kind of amount of payback you take as credit to get the whole 6 months free gg-gg so we can maybe get some structure to the idea. Or should it just be 6 months for everyone who elects credit?

So thoughts please? Smiley Happy 



only me again.  . . . . Smiley Happy 

I just want to say a big thank you to everyone who has supported this idea but I also want to stress that the more support we get here the better chance of giffgaff implementing it. 

It's been under consideration for quite a while now so I'm hoping this means GG are really thinking about it!

And we could really do with getting a bit of a debate going about how much the minimum amount should be but I've added the reason I think it should be free for any amount on page 5 of this thread so have a read and have your say! 


Status: Under Consideration

19th May 2015 - Good Evening, We've recently done an investigation into free giffgaff to giffgaff and various options we could explore to solve this, including extending it to 6 months, give free giffgaff to giffgaff to top Community and MGM members, the premise of this idea and reducing free giffgaff to giffgaff to 1 month (but making it activate when you buy a goodybag as well as new credit). There is a good argument with making free giffgaff to giffgaff last 6 months if a member takes over £60 in payback. However we'll need to loop in with Alex and find out how this might change in light of the payback reform. The Community team will keep you posted. 


Status: New Idea
by samuelsparrow ‎05-09-2014 16:51
It would be great to 'Gift' a goodybag to friends and family.

We could call it a 'GIFT BAG'

What do you think?

Long serving member discount

Status: New Idea
by jdonnelly15 ‎20-01-2015 14:34

I think that people who are with giffgaff for extended periods, (e.g, 3+years) should start to see some discounts. For example, for each year you are with gg you will recieve 1% discount. I just think because you see people leaving in forums and it seems only the people that are helping are getting payback, when in fact some people are not technically gifted therefore have not got the capaabilities to help on the community, even though they value gg as much as the VIP's?

Minimum £5 top up

Status: New Idea
by commotion ‎21-09-2014 11:04
I think a £5 minimum top up would be perfect for those who need a small airtime credit top up.<br><br>Those on recurring goodybags don't usually need large airtime credits sitting on their account balance.<br><br>Also members only need a small top up to purchase a new goodybag, I think a ten pounds minimum top up is too high.<br><br>I don't think it would be expensive to implement or administer.<br><br>It would also encourage more small top ups. It would also appeal to many users.

After the recent consultation over goodybags the new ones are above.
I think although I'm happy with the new £15 unlimited data goodybag it should be open to everyone not just existing members as this will deter new members joining and separate members which is not what giffgaff are about

No segregation of the membership


If you agree please support this idea



 Link to statement

I propose a much cheaper gigabag with substantially less data than the current ones or potentialy similarly priced gigabags that last for much longer. Possibly 3 or 6 months. The idea is for them to be a solution for independent machine to machine devices.


Some background...

There is this thing being talked about called the 'internet of things', it's proper name is machine to machine, or M2M for short and it's an IP based system for connecting things to the internet or networks. Currently and over the next year there'll be a lot of these things being made, soime by large companies and some by people in garages. This is a video from a current Kickstarter campaign from, some other companies such as GPS chipset manufacturer ublox have products out now too



Things like the Raspberry Pi and Arduino have really taken off in a big way and enabled many people to engage in home made electronics, both hardware and software. M2M is the next logical progression of that and is guaranteed to be a big deal but currently mobile data plan wise there's nothing for customers that don't have a dedicated financial team to organise enterprise contracts. The big three networks already have wholesale enterprise M2M solutions for large scale companies (and lots of info on M2M)


That is the background in a nutshell.


The proposal?

To be the first UK no contract MVNO to offer something for independent and small scale M2M makers and users. There is literally nothing like this currently on the UK market.


Why so little data?

Internet connected M2M devices don't use much data and nor do they necesarrily need a constant connection. They send bytes of data (tiny, tiny, tiny, tiny amounts), it'll just be something like a line of code or a geolocation, quite literally just a few bytes of data. There's no need for a gigabag with 500mb because approximately 499.9999.........mb would be left unused each month. A far smaller gigabag or one that lasts a helluva lot longer would tempt a lot of people...I say a lot but that's relative.


Is it right for giffgaff and why not use PAYG

PAYG is good but has odd pricing and isn't really for that. A product line that is geared specifically towards M"M and the internet of things is both enabling, simple to understand and sends a great brand message that giffgaff are a forward thinking company concerned with morte than mere mobile phones. It says 'this is the future and we want to get in on the ground floor'. (apologies if that sounds hyperbolic, I feel dirty having just written that).


I am by no means an expert in M2M, what the data needs are or what specifically would make an enticing plan but flexible data costs starting RIDICULOUSLY LOW and with as little maintenance as possible sounds good to me.



Honestly? Not gonna be a big seller or make a whole lot of money but it won't lose money. The amount of people doing this on a scale that would need an cheap MVNO are are going to be extremely low buit are only going to grow.



Getting in super early and offering something before there is even a demand for it. Brand wise it's a huge differentiator and opens up giffgaff to hardcore technical enthusiasts. And you can have a page on the website about the internet of things and how giffgaff are an MVNO with ambitions to facilitate that.

Payback Band Alterations

Status: Not For Us
by littlechris1989 ‎04-10-2013 14:44

Current Payback Bands:


Band 1 - £30.00
Band 2 - £20.00
Band 3 - £10.00
Band 4 - £1.00
Band 5 - £0.10 


I don't see the point of band 5, it is too little and doesn't encourage more people to help out in the community.


I suggest the folowing changes:


Band 1 - £30.00
Band 2 - £20.00
Band 3 - £10.00
Band 4 - £5.00
Band 5 - £1.00


This would entice people to give a little extra of their time to the community knowing they could make a few more pounds towards their phone.


Especially with the problems in the last week, more people helping would have kept more people happy and updated with the ongoing issues.

Status: Not For Us
Community Payback has a fixed budget, which means by increasing Band 4 to £5 from £1 - we risk pushing 70,000 members out of being able to get payback. However we agree that the payback formula and bands need to be reviewed - this is something Christian had started reviewing, and now we'll be picking up as part of the Help Review. I'll update here when more information about that is available. Thanks for the great Idea.

500Mb then 1p per Mb tethering on unlimited internet goodybags

Status: Not For Us
by giffgaff; ergo sum bertiebat ‎03-01-2014 16:48 - edited ‎04-01-2014 08:08

OK another tethering idea but one that should now be possible due to the new tethering detection and the existing system that already monitors/handles data allowances and charging on the existing limited internet goodybags.




  • Many members are caught in the dilemma of wanting to mix some tethering and normal mobile internet but find the limited allowance tetherable goodybags (1Gb max) too restrictive.  
  • Others are caught out by not understanding the restriction on tethering on the unlimited goodybags and simply can't use the internet in the way they expected.
  • This is losing giffgaff customers who would like to stay but need more flexibility. Smiley Sad




  • Include a small amount of free tethering allowance (I suggest 500Mb) with all of the unlimited goodybags and then charge (I suggest 1p) for each tethered Mb over this allowance from airtime balance.  
  • The price of the existing unlimited internet goodybags and other allowances to remain the same so this is just an additional benefit.
  • The system would need to warn the member they were using their tethering allowance at the start of the tethering internet session so instead of the existing detection system simply cutting off the internet with a warning, change to just a warning message.  The warning message should include the remaining tethering allowance or the charge rate and remaining airtime credit if allowance has been exceeded.  
  • Subsequent tethering data used will be deducted from the allowance (or charged from credit if allowance has been exceeded).  Note: this is much the same process as for the limited internet goodybags so most of this has already been designed and implemented before. 
  • Include a further tethering allowance indicator on the My giffgaff goodybag display.


  • Include a switch to allow members to opt out of tethering charges, this to be ON by default. (prompted by lnb1996's input).




  • Provides tethering options for those wanting the benefits of both unlimited internet and tethering.  
  • Small amounts of tethering would be allowed at no extra cost (great for checking emails etc on trains with laptops).
  • No need to worry about deciding on the need for tethering up front and so true flexibility.   No add ons, no special tethering goodybags, no changing to an additional SIM, no need to regret not getting a different package.  Smiley Happy
  • Much of the processing logic is already there so this should be the simplest flexible method of including tethering on the unlimited internet goodybags and therefore I really do think it will be looked at seriously by giffgaff.
  • Attract new members and retain existing ones.  I don't think any other providers offer anything like this  Smiley Happy


Make sense to me and hopefully to you but please do add your comments (and support as always welcomed Smiley Happy


Edit: apologies to those that have already voted but I have changed the OP to increase the initial allowance having done some further maths. 

Status: Not For Us
Not For Us: This idea went into the Bi-monthly goodybag review with our Product Manager and after discussion we decided our stance on including tethering in unlimited goodybags with whatever implementation is that it's something that we wouldn't want to pursue. Any idea like this would increase the average usage of our data, and for free or nearly free, which isn't sustainable for us financially. Whilst we can't implement this, one of the things we are looking into which is relevant to this is data add ons. Historically add on's aren't popular, members like the option, but then don't purchase them when they are available features - however it's something we want to do a 'register your interest' for as our own research into our own memberbase. Thanks for raising this Idea.